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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,312 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,312 reviews

November 17, 2022

If you want honest advice and great service, ask for Zach at the service department. More

by GonzR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2022 -

Sam Pack's Five Star Ford Lewisville responded

GonzR, Our goal is to provide transparency and great advice to all of our Five Star Ford Lewisville customers. Thank you for recognizing Zack and don't hesitate to reach us with questions at 972-221-2900. We appreciate that you chose our service center. Safe travels, Kelly Blackwell, General Manager

November 11, 2022

I drive past three dealerships to get to this one and they never disappoint! By far best service group in town ! More

by Weatmon2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrano
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Nov 12, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Weatmon, We really appreciate that you continue to choose Five Star Ford Lewisville for your Ford's care. Thank you for rating our service center. Between visits, call Jose and our techs at 972-221-2900 with questions. We are here for you. Safe travels, Kelly Blackwell, General Manager

November 08, 2022

I linguist move from Irving to Lewisville and the dealership the service department was great More

by edaguilar0675
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete
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Nov 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, edaguilar0675! We appreciate hearing about your Five Star Ford Lewisville service experience. Pete and our techs remain available for your vehicle questions at 972-221-2900. Safe travels and call us anytime. Best Regards, Kelly Blackwell, General Manager

November 07, 2022

Everyone went out of there way to help. Seems like all of the staff was very courteous More

by Jrs
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
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Nov 08, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Jrs, Thank you for making Five Star Ford Lewisville your service center. When Annette or our techs can answer your care questions, reach us at 972-221-2900. We are here to help you enjoy your Ford. Take Care, Kelly Blackwell, General Manager

November 07, 2022

Always great service from five star Ford of Lewisville. Been getting our repair and maintenance done here for years. More

by gjones07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
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Nov 08, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, gjones07, for recognizing Pete and the Five Star Ford Lewisville service center. Your loyalty has meant a lot to our entire team. When we can help care for your Ford again, we look forward to your call at 972-221-2900. Take Care, Kelly Blackwell, General Manager

November 07, 2022

The service was awesome and would recommend giving them a try, well worth your time More

by James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Report | Print
Nov 08, 2022 -

Sam Pack's Five Star Ford Lewisville responded

James, We really appreciate knowing you found your Five Star Ford Lewisville experience a good one. We hope to continue hearing from you at 972-221-2900. Thank you for recognizing Annette! Best Regards, Kelly Blackwell, General Manager

Nov 09, 2022 -

James responded

It was great

November 07, 2022

They are the best, wouldn’t think of going anywhere else to have my car worked on. Have always worked with Ray Romano. Have never worried. Thank you all!!! More

by Robin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Robin, Your feedback is valuable! Thank you for continuing to choose Five Star Ford Lewisville. Ron and our techs welcome the chance to work with you again. Reach us at 972-221-2900 to set your next appointment. Best Regards, Kelly Blackwell, General Manager

November 06, 2022

I had a recall on my Escape, and the tech came to our home to do the repair. What a great idea! The tech was on time, and service was much quicker! Not having to wait at the dealership in a noisy wait More

by shayfarrell
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annette Congrove
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Nov 07, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Shayfarrell, We appreciate hearing you found our Five Star Ford Lewisville mobile service convenient. Reach us for future care needs at 972-221-2900. We hope to continue helping you keep your Ford running well. Thank you, Kelly Blackwell, General Manager

November 06, 2022

Even though I’ve moved to Dallas, I choose to take my vehicle to the Lewisville SP 5 Star Ford for service. The team there are all courteous and helpful, which makes me feel valued as a customer and give More

by Rayknippa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susana Mosquedo, Paul Sears
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Nov 06, 2022 -

Rayknippa responded

Even though I’ve moved to Dallas, I choose to take my vehicle to the Lewisville Sam Pack’s 5 Star Ford for service. The team there are all courteous and helpful, which makes me feel valued as a customer and gives me confidence that my service work will be completed correctly and with care.

Nov 07, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Rayknippa, We are so happy to have the chance to continue helping you care for your vehicle at Five Star Ford Lewisville. Between visits, reach Paul and our techs at 972-221-2900 when you have questions. It will be great to hear from you again. Thank you for your loyalty and review, Kelly Blackwell, General Manager

November 05, 2022

Great service team other dealers can learn from your teams expertise. Thank you for being professional. More

by nealbakerco
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose
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Nov 05, 2022 -

nealbakerco responded

Great profess service. Old school professionals.

Nov 06, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Nealbakerco, Thanks for endorsing the Five Star Ford Lewisville service department. Jose and our techs welcome the opportunity to answer questions between visits at 972-221-2900. Safe travels and call us any time you need our advice. Best Regards, Kelly Blackwell, General Manager

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