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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,312 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,312 reviews

November 24, 2022

Installed suspension parts and did a great job. Followed detailed instructions for a somewhat complicated adjustment process. More

by DEW4852
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, DEW4852! We appreciate the opportunity to help with the care of your Ford in our service center. Let us know when we will see you again at Five Star Ford Lewisville at 972-221-2900. We look forward to your next visit. Take Care, Kelly Blackwell, General Manager

November 23, 2022

Zach is the best! He always keeps me informed and is honest about what he thinks is best for you and your car. 10/10 recommend! More

by tforbes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Tforbes, On behalf of Zack and the Five Star Ford Lewisville service department, thank you for taking the time to share your review. Your endorsement is appreciated and we welcome questions between visits at 972-221-2900. We want to be your first call when you have maintenance or repair concerns. Thanks again, Kelly Blackwell, General Manager

November 22, 2022

I have full confidence that my car will receive the best service and attention from Five Star every time!! More

by leemcfaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
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Nov 22, 2022 -

leemcfaul responded

The service department at Five Star Ford Lewisville is hands down the best in the Metroplex!!! My cars will be serviced there for life!!!

Nov 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Leemcfaul, Your recommendation and business at Five Star Ford Lewisville are appreciated. Thank you for recognizing Paul and our service department. We look forward to scheduling your next appointment at 972-221-2900. Take Care, Kelly Blackwell, General Manager

November 22, 2022

Polite people, good service. 5good, good, good, good, good, good, good, good, good good, good! More

by Cooper101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Collins
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Nov 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Cooper101! We appreciate the opportunity to help with the care of your vehicle at Five Star Ford Lewisville. Julie and our techs remain available for questions at 972-221-2900. We are here to help with all of your automotive needs. Thanks again, Kelly Blackwell, General Manager

November 22, 2022

Only dealership in North Texas I will take my 2002 Ford Excursion. At 355,000 miles heading yo our goal of 500,000… great job! More

by Navytxag84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

You are appreciated at Five Star Ford Lewisville, Navytxag84! Our service team looks forward to making your goal of 500k! Zack will be ready to hear from you again at 972-221-2900. Safe travels and thanks for your loyalty to our dealership! Best Regards, Kelly Blackwell, General Manager

November 22, 2022

Had the Edge into the dealership today for the transmission cable recall. Out the same day car washed also looks great no issues at all as always. Been going to see Ron my service rep hear for ove More

by Roy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Roy! We appreciated helping with the care of your Edge. Your loyalty is very meaningful to Ron and our team. We appreciated helping with the care of your Edge and we look forward to hearing from you at 972-221-2900 whenever you need our knowledge. Sincerely, Kelly Blackwell, General Manager

November 19, 2022

My vehicle took a long time to be built, but the purchase process was great and all my questions were answered. More

by DreP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2022 -

Sam Pack's Five Star Ford Lewisville responded

DreP, Thank you for ordering and waiting patiently for your new vehicle build from Five Star Ford Lewisville. Customer service continues, so reach Kenneth or me at 972-221-2900 when you have technical or care advice. We want to make owning your Ford worth the wait. Best Regards, Kelly Blackwell, General Manager

November 18, 2022

Let me say this. Every time I need service for our ford trucks I call Zack. He has always treated me and our company like we’re family. More

by Firecapt207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Firecapt207, You are a valued Five Star Ford Lewisville customer and on behalf of Zack and our service team, thank you! We appreciated the opportunity to be your auto dealer and we welcome the chance to address your vehicle concerns at 972-221-2900. Thanks again for your loyalty. We look forward to working with you again. Best Regards, Kelly Blackwell, General Manager

November 18, 2022

They are great! Very honest and helpful. Took good care of car. Definitely use again. More

by Carla White
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
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Nov 19, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Carla, for taking the time to write your review for Paul and the Five Star Ford Lewisville service center. Customer satisfaction is a priority and we continue to be available for your vehicle care questions at 972-221-2900. We appreciate the chance to help with your automotive needs. Kindly, Kelly Blackwell, General Manager

November 17, 2022

Excellent service and follow up. Paul Schroeder was outstanding and knowledgeable. Will continue going there. More

by Rfhanrahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Report | Print
Nov 18, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Rfhanrahan, Thank you for recognizing Paul and Five Star Ford Lewisville. We appreciate the chance to help you care for your Ford in our service center and we always welcome your questions at 972-221-2900. Safe travels and reach out any time you need us! Best Regards, Kelly Blackwell, General Manager

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