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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,302 reviews

March 03, 2023

Daryn was awesome. He didn’t push too hard but followed up as a great salesperson does. More

by Kurt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny was great. , Daryn Harkins
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Mar 04, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations Kurt on your new Ford! Daryn and our staff welcome the chance to review your vehicle at 972-221-2900. Helping you fully enjoy your ride is the goal. Thank you for your business and review, Kelly Blackwell, General Manager

March 03, 2023

The service us great and believe me after the experience I had at Grand Prairie Ford holds no candle to 5 Star Ford More

by Rhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Rhona, Thank you so much for rating your service visit at Five Star Ford Lewisville. We hope you continue to use our service center for future care needs. Reach Ron and our techs any time at 972-221-2900. Safe travels, Kelly Blackwell, General Manager

March 02, 2023

Ron was very good! Took the time to understand the issue. Even did a test drive with me! More

by Xxxxxxxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for rating your Five Star Ford Lewisville service visit. Ron is a very knowledgeable advisor and your vehicle care questions are always welcomed at 972-221-2900. We hope to continue to be your first call for the maintenance of your Ford. Safe travels, Kelly Blackwell, General Manager

March 02, 2023

Very customer friendly, accommodating, easy to work with, service advisor is excellent and service is excellent More

by Seatwell
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Seatwell, Your comfort in the Five Star Ford Lewisville service center is important. Your safety while driving your Ford is even more important! Reach Ron at 972-221-2900 between visits. We look forward to addressing future maintenance needs. Thank you, Kelly Blackwell, General Manager

March 01, 2023

Somehow I had an oil leak. There was a lot of work needed. It is all fixed and back on the road. Drives like it’s supposed too !! Like I know it’s supposed to ride and drive !! More

by Buckleup3015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
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Mar 02, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Buckleup3015, for taking the time to acknowledge Paul and the Five Star Ford Lewisville service department. Keeping you safe in your Ford is a priority. When you need further advice or service, we hope to hear from you at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

March 01, 2023

I bought my 2022 Bronco from Five Star Ford last fall along with a maintenance package. All services have been pleasant, fast and drama free. Pete York the service advisor is awesome. More

by guy.a.schnitzler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete York
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Mar 02, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Guy.a.schnizler, Thank you for shopping with us and for continuing to service your Ford at Five Star Ford Lewisville. We value the chance to help you enjoy your Bronco. Pete is a knowledgeable representative and your questions are welcomed at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

March 01, 2023

Always a great team to take care of my needs. Friendly, courteous and very professional. I highly recommend! More

by tommygunnnola
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 01, 2023 -

tommygunnnola responded

Thanks a bunch for the great service!

Mar 02, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Tommygunnnola, We always appreciate seeing you at Five Star Ford Lewisville. When you need Zack's or our tech's advice, don't hesitate to call 972-221-2900. We are here to help you fully enjoy your Ford. Thank you, Kelly Blackwell, General Manager

March 01, 2023

Great experience overall, very happy. Everyone I talked to was very helpful and respectful. Didn’t feel pressured at all. Will do business with them again. More

by CC525
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jakson Velasquez
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Mar 01, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations, CC525, on the purchase of your new Ford at Five Star Ford Lewisville. Jakson is a seasoned Ford representative and he and our team welcome the chance to help you fully enjoy your vehicle. Stop by or call 972-221-2900 anytime you need automotive advice. Thank you, Kelly Blackwell, General Manager

February 28, 2023

Best service in town pete york always goes above and beyond. They are always on point. More

by peteyork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sue Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Amos Bowen, Paul Sears, Kelly Blackwell
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Mar 01, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, peteyork, for including so many of the Five Star Ford Lewisville staff in your recognition. Customer focus is a must at our dealership and we appreciate the opportunity to help with your automotive needs. Between visits, we welcome the chance to share our vehicle advice. Reach us any time with care concerns at 972-221-2900. Thanks again for choosing our dealership! Kind Regards, Kelly Blackwell, General Manager

February 28, 2023

I dropped off my car at the appointed time, the intake was smooth and they gave me a ride home. Ron kept me informed when their regular checkup showed an additional need. This is my 5th or 6th car I bough More

by Willie says
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 01, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Willie, for sharing your feedback. Ron and our service team appreciate the opportunity to help you at Five Star Ford Lewisville. Your loyalty means a lot to us and we look forward to hearing from you again at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

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