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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,302 reviews

March 23, 2023

You need to give Zach Nixon a raise. You don’t want to lose him. More

by jhill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Jhill, It is great to hear Zack served you well during your recent Five Star Ford Lewisville service visit. We agree we do not want to lose such a knowledgeable and customer-focused team member. When you have questions about your Ford, reach out to 972-221-2900. We are here for you. Thank you, Kelly Blackwell, General Manager

March 23, 2023

Service performed as expected. Staff courtesy excellent. Ron Romano excellent to deal with and helped me understand back order parts situation. More

by randywilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lewis, courtesy driver
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Mar 23, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Randy, On behalf of Ron and the entire Five Star Ford Lewisville service team, thank you for your great endorsement. As we continue to deal with parts issues, we appreciate your understanding of the situation. We hope you call on us again at 972-221-2900 for your Ford's care. Thanks again, Kelly Blackwell, General Manager

March 22, 2023

Five Star Ford reached out to me when they were ready to repair my recall rather than my having to contact them. They then offered a mobile service option that came to where I work to service my car and fix More

by Kelly B
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota and Jovan
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Mar 23, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Kelly, Thank you for sharing your Five Star Ford Lewisville mobile service experience. When it comes to vehicle care, we want to offer convenient options to our valued customers. We look forward to hearing from you any time you need our advice at 972-221-2900. Safe travels, Kelly Blackwell, General Manager

March 21, 2023

Zach in service always keeps us informed about the work that was being done on our car as well as completion status More

by jenamayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Jenamayer, Thank you for endorsing Zack and the Five Star Ford Lewisville service center. Complete customer satisfaction continues to be our goal. When you have questions about your Ford, we hope to hear from you at 972-221-2900. Safe travels, Kelly Blackwell, General Manager

March 20, 2023

Quick and easy process of scheduling service for vehicle, dropping off, and picking up. Also kept informed of any other items of concern noticed while servicing. More

by Alan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
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Mar 21, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Alan, Your feedback is appreciated and we thank you for choosing the service center at Five Star Ford Lewisville for your vehicle's care. When you need Pete's advice, don't hesitate to call 972-221-2900. We want to keep you knowledgeable about your Ford. Best Regards, Kelly Blackwell, General Manager

March 18, 2023

Fast and friendly service! Pete made the whole experience fast and easy! Thank you all! More

by Bonnie McNair
Recommend Dealer
Yes
Employees Worked With
Pete
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Mar 19, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Bonnie, We appreciate knowing your Five Star Ford Lewisville service visit went well. Reach out to Pete and our techs at 972-221-2900. Whenever you have questions, we hope to hear from you. Thank you, Kelly Blackwell, General Manager

March 18, 2023

Lewisville dealership services been great vs Carrollton dealership. They provided convenient choices of services such as mobile/delivery services at my residence and price is reasonable especially with cou More

by Fedaszs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Math
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Mar 19, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Fedasza, Thank you for recognizing Matt, Chuck, and the Five Star Ford Lewisville service department. We want to make servicing your Ford convenient. When you have questions about your vehicle, reach us again at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

March 18, 2023

Great job in helping me keep our 21 year old Excursion on the road! We’re at 361,000 and we trust three generations of family members to safely travel on long road trips More

by Navytxag84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Navytxag84, for choosing Five Star Ford Lewisville for the care of your Excursion. Zack and our service team continue to be available for your questions at 972-221-2900. We are here to address all of your vehicle needs. Take Care, Kelly Blackwell, General Manager

March 18, 2023

Everyone from sales to service are very professional and go above and beyond to deliver an exceptional customer experience! More

by jose_gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kameron Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Collins- Service Dept.- 5 stars
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Mar 19, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Jose, Customer experience is a priority at Five Star Ford Lewisville. Whether you need future service or another vehicle, we hope to hear from you at 972-221-2900. Safe travels and thanks for recognizing our staff. Sincerely, Kelly Blackwell, General Manager

March 17, 2023

I appreciate all Ron does for me and taking care of everything and keeping me updated. More

by Jcox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2023 -

Jcox responded

Great customer service!

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