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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

5.0
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,302 reviews

April 03, 2023

Service has been great for the past 6 years. Professional and courteous employees are always available. More

by Mr Renegade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Tran
Apr 04, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Mr Renegade, for continuing to choose Five Star Ford Lewisville for your vehicle needs. Keeping you knowledgeable about your Ford is our goal. Reach Peter and our service team again at 972-221-2900. When you have automotive concerns, we are here for you. Sincerely, Kelly Blackwell, General Manager

April 02, 2023

Excellent service. Quick, precise, easy on me. I couldn’t ask for more. I’ve bought and serviced 3 vehicles through Sam Ford Lewisville. They have my upmost respect and More

by Dani Dahlberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Schroeder, Paul Sears
Apr 02, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Dani, We are honored to help with your vehicle's care at Five Star Ford Lewisville. Keeping you knowledgeable about your Ford is important to us. Count on us any time at 972-221-2900. Thank you for your kind words and business. Sincerely, Kelly Blackwell, General Manager

April 01, 2023

This dealership always does a great job, and Ron in Service stays on top of things. More

by bobrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Bobrich, Thank you for taking the time to rate your Five Star Ford Lewisville service experience. Between visits, when you need Ron's or our techs' advice, reach us at 972-221-2900. We look forward to sharing our vehicle knowledge when you need it. Safe travels, Kelly Blackwell, General Manager

March 31, 2023

Had the front differential inspected and replaced on our 2016 F-150. Very pleased with service advisor Ron Romano. He kept us informed and answered our questions immediately. Picking the pickup up was flawl More

by PaulV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Paul, for rating your Five Star Ford Lewisville service visit. When Ron and our techs can offer future advice, give us a call at 972-221-2900. We want you knowledgeable about your Ford. Take Care, Kelly Blackwell, General Manager

Apr 01, 2023 -

PaulV responded

Thanks for your response. I will put your number on speed dial.

March 31, 2023

Always great customer service, prompt turn around and my service advisor Ron Romano is great to work with!! More

by Tweety8899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Tweety8899, We always appreciate hearing from our Five Star Ford Lewisville customers. Thank you for endorsing Ron and our service department. Call on us again at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

March 31, 2023

Great service, easily handled my request to obtain a sample of the used oil from my SuperDuty. More

by Papaw B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete York
Apr 01, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Papaw, Thank you for allowing Pete and the Five Star Ford Lewisville techs to care for your SuperDuty. Anytime you have truck concerns, reach out to 972-221-2900. We are here to help you enjoy your Ford. Take Care, Kelly Blackwell, General Manager

March 31, 2023

Paul and team are awesome! ! They always do such a great job and take great care of my vehicle. More

by Casey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Apr 01, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Casey, Thank you for taking the time to rate your experience with Paul and the Five Star Ford Lewisville service team. Customer satisfaction is 100% the goal. For future service appointments, we look forward to your call at 972-221-2900. Safe travels, Kelly Blackwell, General Manager

March 31, 2023

Zach Nixon took great care of my vehicle which is approaching 100K. Great communication and customer service. I have always had a great experience servicing my vehicle here at Five Star Ford of Lewis More

by fgm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Fgm, On behalf of Zack and the Five Star Ford Lewisville service team, thank you for your high marks. Communication is important and we welcome questions any time at 972-221-2900. Safe travels and we hope you call on us again. Best Regards, Kelly Blackwell, General Manager

March 30, 2023

Susan Mosqueda was my service adviser. The purpose of my service was a recall and replacement of a transmission part and A multi point inspection She was very helpful and explained wha More

by ARDELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susana Mosqueda
Mar 31, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello ARDELLE, Thank you for taking the time to endorse Susana and Five Star Ford Lewisville. When you have future questions about your Ford, we hope to be your first call at 972-221-2900. We are here to keep you informed and comfortable in your vehicle. Take Care, Kelly Blackwell, General Manager

March 30, 2023

This my first experience with your mobile service and I will use this offering again. The service man was very courteous and thorough he performed the work in less time than I expected. More

by Ronlentz
Recommend Dealer
Yes
Employees Worked With
Ron Romano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cynthia
Mar 31, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Ronlentz, Thanks for choosing Five Star Ford Lewisville's mobile service. It is great to know you were satisfied with our personal services. In the future, when we can assist you at your home or office, reach us at 972-221-2900. We will gladly schedule a convenient visit with you. Best Regards, Kelly Blackwell, General Manager

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