Sam Pack's Five Star Ford Lewisville

Moe was awesome. The car exceeded expectations we are very happy with our purchase. We would purchase again. The car exceeded expectations we are very happy with our purchase. We would purchase again. More

I had originally left a negative review on Sunday 7/7 regarding this dealership as to the way things were handled about my vehicle issue that I was having and could not get anyone to call me back. I got regarding this dealership as to the way things were handled about my vehicle issue that I was having and could not get anyone to call me back. I got a call first thing Monday morning from the General Manager Andrea Ballard. I explained what had happed and that I had an appointment that afternoon with another dealership for figure out what the noise I was hearing in my Ford Bronco. I was told by Andrea that this is not how things are done at Sam Pack's and that the issue would be handled. They sent a driver that afternoon to pick up my vehicle and gave me a nice loaner. Throughout the whole process, I was getting text messages from Andrea and service keeping me updated on the process of the issue. I got a call from Sean Quackenbush the service director and he explained to me what the issue was and that it has been taken care of. Repairs were completed in a timely manner. My vehicle was returned to me today by Richard Howell, very nice and polite man. Thank you to Joeme Dow for helping me through the process of getting me the loaner vehicle as well. Julie Tucker for keeping me updated on the repair process and especially to Andrea Ballard for taking the time to put all of this together and overseeing that my vehicle issues were being taken care of. All of these folks went above and beyond amazing customer service!! Highly recommend this dealership. Especially for repairs. More

Thanks for your help and making the process smooth and easy. I’m excited for my first EV! easy. I’m excited for my first EV! More

Iliana and Jakson made the experience easy and comfortable. Thank you for the help. T comfortable. Thank you for the help. T More

Great experience when purchasing my new 2024 Raptor! Xavier took great care of us from the beginning all the way through the process! Highly recommend this dealership and if you use this dealership, the Xavier took great care of us from the beginning all the way through the process! Highly recommend this dealership and if you use this dealership, then make sure to ask for Xavier and get the most out of your experience! More

Malcom was a very helpful during the whole process and made the experience fun. Second time coming with him and would definitely recommend! Thank you! made the experience fun. Second time coming with him and would definitely recommend! Thank you! More

Malcolm was very professional and explained everything to me as we looked at coverage options. He got all my paperwork completed in a timely manner and had a great personality. Would definitely recommend ask me as we looked at coverage options. He got all my paperwork completed in a timely manner and had a great personality. Would definitely recommend asking for him if you are purchasing a vehicle so he can get your finance papers done. More

Malcolm was hustling when there were some system-challenges, and he got us processed fast! And Malcolm is a funny guy to boot. system-challenges, and he got us processed fast! And Malcolm is a funny guy to boot. More

Great hospitality and a good time overall. Employees were very knowledgeable and quite quick despite their online systems being down. Employees were very knowledgeable and quite quick despite their online systems being down. More

Great customer service would recommend. Taken care of from the moment we entered the facility. Taken care of from the moment we entered the facility. More