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Sam Pack's Five Star Ford Lewisville
Lewisville, TX
2,312 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,312 reviews
May 15, 2023
Ron is a great service advisor, he keep me well informed about my repairs and seems to be very knowledgeable on vehicle maintenance and warranties. about my repairs and seems to be very knowledgeable on vehicle maintenance and warranties. More
by decoste.j
Employees Worked With
May 15, 2023
I didn’t end up buying my vehicle here, but I did go on a test drive and had the best experience with a sales person. He was efficient, considerate, and very knowledgeable about the product. He didn’t make m test drive and had the best experience with a sales person. He was efficient, considerate, and very knowledgeable about the product. He didn’t make me feel pressured and continue to go the extra mile for me. JR Ali is an amazing car sales man that makes you feel valued. More
by Audrey Warner
Employees Worked With
May 14, 2023
Excellent, timely service, very polite and courteous. Peter did a great job explaining what they did, and how the point system Marks Barry placed. Peter did a great job explaining what they did, and how the point system Marks Barry placed. More
by Calkidintx
Employees Worked With
Peter Tran
May 13, 2023
Zach gave us excellent customer service - he was very knowledgeable about the issue we had with our truck and addressed all of our concerns. I would recommend him to any ford owner !!! knowledgeable about the issue we had with our truck and addressed all of our concerns. I would recommend him to any ford owner !!! More
by Tare6549
Employees Worked With
May 12, 2023
Awesome service. Only dealer within 100 miles that would perform transmission recall Prompt service and and multi point inspection that found another issue. 😁 Only dealer within 100 miles that would perform transmission recall Prompt service and and multi point inspection that found another issue. 😁 More
by Slaboi01
Employees Worked With
May 11, 2023
Great team that worked together to get my vehicle delivered to me on the day that we had to take delivery to accommodate my travel schedule. delivered to me on the day that we had to take delivery to accommodate my travel schedule. More
by jrcoorts
May 11, 2023
Excellent service. I highly recommend. They are very comprehensive great communication I will always return I highly recommend. They are very comprehensive great communication I will always return More
by bkinder
Employees Worked With
May 09, 2023
mobile service extremely convenient. timely arrival and knowledgeable tech. scheduled maintenance items taken care of in timely manner in addition to a couple of other items addressed timely arrival and knowledgeable tech. scheduled maintenance items taken care of in timely manner in addition to a couple of other items addressed and corrected. very pleased with this encounter More
by trashdiggr
Employees Worked With
Javon, service phone operator who scheduled the appointment (did not get her name)
May 06, 2023
Sales Dept needs revamping & Sr Mgmt needs more customer retention tactics. More cyst care & xtra service. It’s not there since 2021. It’s not 1995-2005 era anymore. Look see observe & gain customer confide retention tactics. More cyst care & xtra service. It’s not there since 2021. It’s not 1995-2005 era anymore. Look see observe & gain customer confidence & care for them. If that’s gone your dealership is gone. No money no salary. God bless. More
by omegastar7
