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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,302 reviews

July 24, 2023

Susana the service advisor took all my information when I dropped off my vehicle for engine service and tire rotation. I was kept up to date on process to complete service and when I went to pick up my vehic More

by philip.hernandez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susana Perez, Kyle Wasson, Patsy Dowdy
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Jul 25, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Philip, We want to express our sincere gratitude for choosing Five Star Ford Lewisville for your recent purchase. Your trust in us means a lot, and we are delighted that you allowed us to serve you. Reach Susana and our team at 972-221-2900 to review the features of your new Ford. We truly want you to fully enjoy your vehicle. Thank you for your great feedback and business, Kelly Blackwell, General Manager

July 23, 2023

Once again, a great buying experience. Sales and Finance personnel exceeded my expectations with excellent communication and ensuring my total satisfaction. I'll be back again. More

by d-wass0n
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Wasson
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Jul 24, 2023 -

Sam Pack's Five Star Ford Lewisville responded

D-wass0n, We appreciate you at Five Star Ford Lewisville. Thank you for shopping with us and don't hesitate to reach Tom, Kyle, Zack, or me at 972-221-2900. We are here to help you fully enjoy your new Ford. Best Regards, Kelly Blackwell, General Manager

July 21, 2023

I had a great experience at the Five Star Ford Lewisville location. Tracy was very patient in listening to my concerns and took very good care of me and made sure all the issues on my car were looked at. The More

by AQ Ali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Williams
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Jul 22, 2023 -

Sam Pack's Five Star Ford Lewisville responded

AQ, Thank you for traveling to Five Star Ford Lewisville to care for your Expedition. When you have questions about your SUV, reach Tracy and our techs at 972-221-2900. We are happy to share our knowledge. Safe travels! Best Regards, Kelly Blackwell, General Manager

July 20, 2023

I use to take my truck to the dealership where I purchased it. Was not happy with their customer service. But I travel to North Dallas 3 times a week and found Sam Pack’s Five Star Ford Lewisville More

by DrPatrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susana Mosqueda
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Jul 20, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello DrPatrick, Thank you for finding your way to Five Star Ford Lewisville. We are honored to help you care for your truck. Don't hesitate to contact Susana and our techs at 972-221-2900. We welcome the chance to address your questions. Safe travels and thanks again, Kelly Blackwell, General Manager

July 20, 2023

JR and Mo were exceptional at stream lining the process and getting me on the road! More

by NBleach
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
J.R. Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mo Medina - 5 stars!
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Jul 21, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you for shopping at Five Star Ford Lewisville, NBleach! We value you and your business and we hope to help you enjoy your Ford. Call on JR, Mo, or me at 972-221-2900. It will be great to hear from you again. Best Regards, Kelly Blackwell, General Manager

July 20, 2023

Zach kept me informed the whole time my vehicle was in for service..Excellent Service John Kindhart More

by johnkindhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello John, Thank you so much for recognizing Zack and his efforts to help during your service visit to Five Star Ford Lewisville. If there's anything we can assist you with, please feel free to contact us anytime at 972-221-2900. Customer satisfaction is our top priority and we are here to offer our assistance when you need it. Best Regards, Kelly Blackwell, General Manager

July 18, 2023

SaQuincy and Tee were both awesome to work with. They were complete professionals and they had a wonderful personality and attitude to go along with it. Thank you both! More

by CL
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Saquincy
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Jul 18, 2023 -

Sam Pack's Five Star Ford Lewisville responded

CL, At Five Star Ford Lewisville, our dedicated team is committed to providing exceptional service and ensuring that our customers have a positive and satisfying experience. We strive to offer a wide selection of high-quality vehicles and a seamless buying process, and we are thrilled that you entrusted us with your purchase. Call us at 972-221-2900 when you need our technical or care advice. We continue to be ready to help. Thank you, Kelly Blackwell, General Manager

July 16, 2023

Very happy with Tracey. She did a great job keeping me informed and getting the vehicle taken care of in a timely fashion. More

by kevinkmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey
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Jul 17, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Kevin, for taking the time to recognize Tracey and the Five Star Ford Lewisville service department. Customer satisfaction is our utmost priority, and we are delighted that we were able to fulfill that goal during your experience with us. Call on us when you have vehicle concerns at 972-221-2900. We are here for you. Take Care, Kelly Blackwell, General Manager

July 16, 2023

Buy all my cars from here. I am very happy with the service they provide More

by Csolis410
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kameron Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations, Csolis410, on your newest vehicle from Five Star Ford Lewisville. We are honored to have earned your business over the years, and we look forward to serving you in the future. If there's anything else we can assist you with, please don't hesitate to reach Michael, Kameron, or Zack at 972-221-2900. We are always here to help. Sincerely, Kelly Blackwell, General Manager

July 15, 2023

Susana service was excellent. Luis have me a ride. Truck was ready in 3 hours. More

by sfriedewald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susana
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Jul 16, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello sfriedewald, Thank you for sharing your positive review about your experience with Susana and Five Star Ford Lewisville. We truly appreciate your kind words and the trust you have placed in us. When you need future care for your truck, we hope you call us first at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

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