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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,304 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,304 reviews

August 15, 2023

I have been dealing with this dealership since the mid 90’s. Have always had good service from sales and the service department . (Especially Michael Bratcher and Zack Mixon). More

by Rcsc28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Rcsc28, Your feedback means a lot to us at Five Star Ford Lewisville. Positive reviews like yours not only motivate our team to continuously improve but also help others make informed decisions when considering their vehicle purchases and service. Thank you for trusting in Michael and Zack. We look forward to your next call at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

August 13, 2023

Zach kept in close contact with me throughout the entire process and service was excellent! More

by mjsj750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Mjsj750, We believe in keeping our Five Star Ford Lewisville service customers aware of their vehicle's care. Between visits, reach Zack at 972-221-2900 with questions. Safe travels and thank you for choosing our service center. Take care, Jimmy Foster, Service Director

August 10, 2023

As always the service department provided excellent service. My advisor Corina was very knowledgeable and provided me great care. More

by Klowery91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corina Thompson
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Aug 11, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Klowery91, We appreciate you at Five Star Ford Lewisville! Contact Corina and our team at 972-221-2900 between visits. We are happy to share our vehicle knowledge whenever you need it. Thank you for your high marks and continued business. Sincerely, Jimmy Foster, Service Director

August 09, 2023

We’ve been doing business with Five Star for a few years now. We recently purchased used vehicle. There were a few hiccups but Five Star took ownership and fixed any issues right away. I liked that the atte More

by BroncoFrank
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kameron Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Iván Peralta
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Aug 10, 2023 -

Sam Pack's Five Star Ford Lewisville responded

BroncoFrank, Your loyalty at Five Star Ford Lewisville is very much appreciated. Should you ever require further assistance, have inquiries, or simply wish to stop by for a friendly conversation, rest assured that our doors are always open. We're committed to extending ongoing support and nurturing the positive connection we've established with you. Thank you for working with us and we look forward to hearing from you again at 972-221-2900. Best regards, Kelly Blackwell, General Manager

August 09, 2023

Zach Nixon is one of Fords best service advisors ever! For 10 years he's been mine for my Explorer. More

by Vam1886
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Vam1886, We want to express our sincere gratitude for taking the time to recognize your Five Star Ford Lewisville service experience. Your kind words and acknowledgment mean a great deal to Zack and our team. Between visits, don't hesitate to call 972-221-2900. We are here to answer all of your automotive questions. Thank you, Jimmy Foster, Service Director

August 08, 2023

Awesome team and awesome service advisor she kept me informed about my truck and what was going on with it. She’s a kerper More

by ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Ron, We're grateful for the time you took to share your thoughts about your Five Star Ford Lewisville service visit. When you have questions or need further assistance Zack and our team will be waiting for your call at 972-221-2900. We're here to provide ongoing support to help you enjoy your truck. Thank you, Jimmy Foster, Service Director

August 07, 2023

the Accessories Department Quick to finalize your purchase and Easy explanation, Good price for the service More

by RICARDOG1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Blackwell
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Aug 07, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations, RICHARDOG1, on your purchase at Five Star Ford Lewisville. Our primary goal is to provide exceptional customer service, great vehicles, and a hassle-free experience. It's great to know that Michael and Zack were able to meet your expectations. We look forward to hearing from you again at 972-221-2900. Thank you, Kelly Blackwell, General Manager

August 04, 2023

Tracy was amazing. The whole experience was wonderful. They came and picked up my car and dropped it off free of charge. They had my car done in a few hours and got me More

by nicoledwage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy
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Aug 05, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Nicoledwage, It is great to know you felt well taken care of at Five Star Ford Lewisville. Don't hesitate to reach Tracy and our service team for future care at 972-221-2900. We want car care to be convenient. Thank you for your endorsement! Best regards, Jimmy Foster, Service Director

July 29, 2023

Everything was completed as they said it would be with no surprises added charges or upwelling More

by Deanpeters75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Deanpeters75, for taking the time to share your experience with Zack and the Five Star Ford Lewisville service team. Our primary goal is always to provide exceptional customer service and a hassle-free experience. Be sure to count on Zack and our techs again. Don't hesitate to call 972-221-2900 between visits. We are here to share our knowledge. Best regards, Jimmy Foster, Service Director

July 29, 2023

Madi and the finance team where amazing helped me get into a new car that I didn't think was possible Madi worked with me and helped find the perfect car for me can't say enough good about the whole tran More

by Joeraytrice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Madi northington
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Jul 31, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Joeraytrice, It was a pleasure to help you make your vehicle purchase at Five Star Ford Lewisville. Madi and our staff remain available for questions at 972-221-2900. Customer care continues long after the sale. Call on us again! Thank you, Kelly Blackwell, General Manager

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