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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,320 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,320 reviews

September 22, 2023

Had a new APIM installed in my 2021 Explorer, they were fast and got everything right. The free shuttle service also helped make it much less of a hassle. More

by pj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, pj, for choosing Five Star Ford Lewisville for the care of your Explorer. Don't hesitate to reach Zack and our service team for advice at 972-221-2900. Safe travels, Kelly Blackwell, General Manager

September 22, 2023

Always excellent, professional, thorough, prompt and friendly service!. Even took care of us an hour earlier than our appointment today! More

by MariaRuemenapp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Maria, We appreciate helping with your vehicle needs in the Five Star Ford Lewisville service center. Between appointments, call Ron and our techs at 972-221-2900 if concerns arise. We are here for you. Thank you, Kelly Blackwell, General Manager

September 21, 2023

Fast service. Took me home and dropped the car off when it was done. Just that easy More

by dave.drapp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig in service
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Sep 22, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Dave, We appreciate your choosing Five Star Ford Lewisville for your vehicle's maintenance. Please don't hesitate to reach out to us at 972-221-2900 whenever you require future services. Safe travels! Thank you, Kelly Blackwell, General Manager

September 18, 2023

Everyone was friendly and professional. My vehicle was completed on time as promised. The waiting area was very clean and comfortable More

by Dcross007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
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Sep 19, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Dcross007, We would like to convey our thanks for choosing Five Star Ford Lewisville. As your dependable automotive partner, your feedback is highly valued, and we invite you to get in touch whenever you have questions or concerns regarding your vehicle. You can reach us at 972-221-2900. We look forward to the opportunity of welcoming you back in the future. Best regards, Kelly Blackwell, General Manager

September 13, 2023

Sam Pack Five Star Ford Of Lewisville will definitely always be my dealership of choices! From the first car I bought from this dealership it has been nothing but a pleasant and enjoyable experience. The More

by jrsblue1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Stanford ??????????, Jakson Velasquez, Paul Sears
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Sep 14, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello jrsblue1977, We are honored to be your dealership of choice! Thank you for recognizing so many of the Five Star Ford Lewisville staff. We look forward to serving you in the future and maintaining the high standard of service you deserve. Call us any time at 972-221-2900. Best regards, Kelly Blackwell, General Manager

September 13, 2023

Mobile service for oil changer snd tire rotation is wonderful! Time saver and convenient for the customer More

by Kg4399
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cynthia Olivarez
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Sep 14, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Kg4399, Your satisfaction is our top priority at Five Star Ford Lewisville. It is great to know our mobile services have met your expectations. We look forward to hearing from you again at 972-221-2900. Thank you, Kelly Blackwell, General Manager

September 07, 2023

Just moved to the area so this was my first time here! Must say I was impressed with the level of attention I received in the service dept. Tracy was great and showed she really cared about me and my expe More

by BQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Williams
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Sep 07, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Welcome to the area and Five Star Ford Lewisville, BQ! You will soon learn that customer satisfaction is a priority at our dealership. Between visits, reach Tracy and our techs at 972-221-2900. Let us know how we can help you enjoy your Ford. Thank you for sharing your first experience with us. Best regards, Kelly Blackwell, General Manager

September 05, 2023

Everyone is very nice and pay attention to detail it was all a smooth process overall More

by Jgar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff casello, Jakson Velasquez
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Sep 06, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations, Jgar, on your purchase at Five Star Ford Lewisville. Jakson and our staff continue to be available at 972-221-2900 for questions. Please don't hesitate to reach out. Thank you for your feedback and business. Sincerely, Kelly Blackwell, General Manager

September 03, 2023

Friendly, knowledgeable personnel provided a great experience. Every question was answered with a smile and then provided more information More

by Derryl62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hugo Peralta-Bustos
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Sep 04, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Derryl62, It is fantastic to know you felt your Five Star Ford Lewisville shopping experience went so well. We value the chance to help with your automotive needs and look forward to helping you fully enjoy your Ford. Reach Hugo and our team at 972-221-2900 with technical or care questions at any time. Thank you, Kelly Blackwell, General Manager

August 30, 2023

Great service, very friendly, response time is great I will definitely recommend to my friends Thank you Zach. More

by AM
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, AM, for recognizing Zack and the Five Star Ford Lewisville service center. Helping you enjoy your Ford is important to us and we welcome all of your vehicle questions at 972-221-2900. We appreciate serving you. Best regards, Jimmy Foster, Service Director

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