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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

5.0
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,302 reviews

September 03, 2023

Friendly, knowledgeable personnel provided a great experience. Every question was answered with a smile and then provided more information More

by Derryl62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hugo Peralta-Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Derryl62, It is fantastic to know you felt your Five Star Ford Lewisville shopping experience went so well. We value the chance to help with your automotive needs and look forward to helping you fully enjoy your Ford. Reach Hugo and our team at 972-221-2900 with technical or care questions at any time. Thank you, Kelly Blackwell, General Manager

August 30, 2023

Easy and friendly process. Didn’t take all day. Benson kept checking on me , okay More

by RMD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kameron Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benson
Aug 30, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, RMD, for shopping at Five Star Ford Lewisville. We do our best to make vehicle purchases efficient and timely. Don't hesitate to contact Kameron, Benson, or me at 972-221-2900. Customer service continues long after the sale. Congratulations! Best regards, Kelly Blackwell, General Manager

August 30, 2023

Great service, very friendly, response time is great I will definitely recommend to my friends Thank you Zach. More

by AM
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, AM, for recognizing Zack and the Five Star Ford Lewisville service center. Helping you enjoy your Ford is important to us and we welcome all of your vehicle questions at 972-221-2900. We appreciate serving you. Best regards, Jimmy Foster, Service Director

August 28, 2023

Zach Nixon is a great service writer… He needs a raise… he’s polite, helpful and courteous. He the main reason why I continue to use the service center… I trust him with my vehicles More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Mike, Thank you for choosing Five Star Ford Lewisville. Your endorsement of Zack and your business inspires us to continually improve and deliver the best possible service. If there's anything you need or any way we can assist you further, please don't hesitate to reach out to Zack and our techs at 972-221-2900. Safe travels, Jimmy Foster, Service Director

August 28, 2023

Service was excellent. This dealership was able to see me almost four weeks before others. More

by Robert Pollard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carina Thompson
Aug 29, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Robert, for taking the time to rate your Five Star Ford Lewisville service appointment. Carina and our dedicated team are committed to ensuring your satisfaction and making your automotive journey as smooth and enjoyable as possible. We hope to hear from you again at 972-221-2900. Take care, Jimmy Foster, Service Director

August 26, 2023

Appointment was timely and I was in and out in an hour! Thank you for being professional. More

by david.carter77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello David, It is our pleasure to help with your vehicle needs at Five Star Ford Lewisville. When you have maintenance or repair questions, don't hesitate to call Ron at 972-221-2900. We are here for you. Thank you, Jimmy Foster, Service Director

August 26, 2023

Amazing experience-Jakson was great and knowledgeable, Johnny was coolly calm we will be talking to him about upgrades and Zack was through and truthful about financing. Thank you for your amazing group More

by lesjennidiggs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kameron Sneed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jakson Velasquez
Aug 27, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations, lesjennidiggs, on your new Ford! Jakson, Zack, and the entire Five Star Ford Lewisville team are here to help you enjoy your new vehicle. Give us a call at 972-221-2900 at any time. Thank you for your business and high marks. Sincerely, Kelly Blackwell, General Manager

August 26, 2023

Excellent service as always. The financial department knew exactly what I wanted and Michael has always been the absolute best! More

by keldelayne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations, keldelayne, on the purchase of your new Ford. Michael and the entire Five Star Ford Lewisville staff want to hear from you at 972-221-2900 with technical or care questions. Don't hesitate to let us know how we can help you enjoy your ride. Thank you for your business and endorsement. Sincerely, Kelly Blackwell, General Manager

August 26, 2023

Have used them for years. They are top notch, Professional, courteous.Will continue to have my Edge serviced there. More

by dalpicks0531
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patsy Dowdy
Aug 27, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Dalpicks0531, It is great to know your shopping at Five Star Ford Lewisville went well. Call us at 972-221-2900 when you have technical or care questions about your Edge. We are here to help you enjoy your new SUV. Thank you, Kelly Blackwell, General Manager

August 25, 2023

Never had a problem here. It’s high volume but it’s also high knowledge in the service department. More

by llcoolw71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Llcoolw71, We appreciate serving you at Five Star Ford Lewisville. Zack and our techs are available at 972-221-2900 whenever you have care questions. We want you to fully enjoy your Ford. Thank you, Jimmy Foster, Service Director

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