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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,302 reviews

October 09, 2023

Hugo was awesome. The whole experience was just quick and easy. Would definitely recommend 5 Star. More

by jjennings@ntsurfaces
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hugo Peralta-Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
J.R. Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan
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Oct 10, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Jjennings, Thank you so much for shopping at Five Star Ford Lewisville. Hugo and our sales team are excited to help you enjoy your new Ford. Stop by or call 972-221-2900 with technical or care questions. We want to make owning your vehicle the best experience. Best regards, Kelly Blackwell, General Manager

October 08, 2023

Had a great experience buying my new F250! Alec was great! Moses was great in finance too! More

by Jenn Richardson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alec in sales. Moses in finance. 5 stars!
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Oct 09, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Jenn, The Five Star Ford Lewisville team continues to be available at 972-221-2900. We are here to help you fully enjoy your F-250. Thank you for your endorsement and business! Best regards, Kelly Blackwell, General Manager

October 05, 2023

Tracy, in Service, is excellent. I’ll always request her any time I’m there for service work. More

by Richard White
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Williams
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Oct 06, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Richard, for taking the time to recognize Tracy and the Five Star Ford Lewisville service center. Customer care is a priority and you should expect VIP services with every visit. Call us again at 972-221-2900. We look forward to helping in the future. Safe travels, Kelly Blackwell, General Manager

October 04, 2023

I go to Sam Pack because Tracy is the best to work with. Great service More

by bcghr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy
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Oct 05, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Bcghr, We appreciate you at Five Star Ford Lewisville. When Tracy or our techs can lend their advice, give a call at 972-221-2900. We value the opportunity to share our knowledge with our valued customers. Thank you for your support. Best regards, Kelly Blackwell, General Manager

October 03, 2023

Awesome and professional greart customer service the operator was professional very nice , and the call back system was functional, my Advisor is the best More

by Leonard Whitehurst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Leonard, for recognizing Zack and Five Star Ford Lewisville. We value your business and look forward to serving you again in the future. If you have any questions or need assistance with your vehicle, please don't hesitate to contact us at 972-221-2900. We're always here to help. Take care, Kelly Blackwell, General Manager

October 02, 2023

Took a little while to get scheduled but service work was performed as promised and on time! More

by Ctack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Ctack, Thank you for rating your Five Star Ford Lewisville service experience. We know your time is valuable, and your patience was appreciated while waiting for an appointment. Between visits, reach Zack and our techs at 972-221-2900. Let us know when you need our advice. Safe travels, Kelly Blackwell, General Manager

October 01, 2023

We appreciate the transparency within the dealership from JR Ali (salesman) to Jeff in Finance. The customer service we received is far beyond the best that we've ever experienced before. Thank you! More

by Ashley Alder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
J.R. Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff (Finance)
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Oct 02, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Ashley, At Five Star Ford Lewisville, JR and our devoted team is consistently available to assist you with any technical questions or service requirements you might have. Your satisfaction remains our topmost concern, and we welcome you to stop by or call 972-221-2900. Thank you, Kelly Blackwell, General Manager

September 29, 2023

Awesome friendly place to get your car serviced true five star service Will recommend to everyone More

by Big CHRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Big CHRIS, for rating your Five Star Ford Lewisville service center. Whenever you have care or technical concerns, reach Zack and our techs at 972-221-2900. Our team will be ready to help. Take care, Kelly Blackwell, General Manager

September 27, 2023

Sam Packs service department is very helpful and nice, the wait for oil change was reasonable More

by J.lkimbrell63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graig Stanford
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Sep 28, 2023 -

Sam Pack's Five Star Ford Lewisville responded

J.lkimbrell63, At Five Star Ford Lewisville, our pledge is to provide the highest level of customer satisfaction, and we hold your trust in high regard. Assisting you in discovering the ideal vehicle that fits your needs and preferences was truly our pleasure. Reach Graig or me with any additional questions at 972-221-2900. We want to make certain you are knowledgeable about your car. Thank you, Kelly Blackwell, General Manager

September 24, 2023

This was the best service I’ve ever experienced purchasing a vehicle. I really appreciate everyone I got to work with More

by Amber Medcafe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Jackson
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Sep 25, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Amber, At Five Star Ford Lewisville, we strive to provide the highest level of customer satisfaction, and your trust in us is greatly appreciated. If there is anything else we can assist you with, please don't hesitate to reach out to us at 972-221-2900. Thank you for shopping with us! Best regards, Kelly Blackwell, General Manager

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