Sam Pack's Five Star Ford Lewisville

Tom Martin is the best! If you're interested in smart, fast, and honest customer service, visit him at Sam Pack's. Even if you're shopping from other areas (Dallas, Ft. Worth, Grapevine, etc.) it's worth fast, and honest customer service, visit him at Sam Pack's. Even if you're shopping from other areas (Dallas, Ft. Worth, Grapevine, etc.) it's worth drive to obtain a great price and a stress-free transaction. More

The entire staff was great. Tom, his Sales Manager, and the finance department were all top notch. Customer service is a dying art. These folks are masters at it. Before you buy, compare pricing and the the finance department were all top notch. Customer service is a dying art. These folks are masters at it. Before you buy, compare pricing and the ease of doing business. No one in the metroplex is better. My grade for Sam Pack's Ford Country of Lewisville = A+++ More

I have purchased several vehicles from Dwight and I will continue to do so. I get straight forward information on the trucks and cars i am intrested in. He gives me great service and a fair price. I travele continue to do so. I get straight forward information on the trucks and cars i am intrested in. He gives me great service and a fair price. I traveled over 250 miles to buy my last truck from him. That should tell you everything you need to know about my relationship with Dwight Starnes and the dealership he is representing. More

Tom went out of his way to make sure I got exactly what I wanted and was more than willing to help me with the value of my trade-in. I know Tom went out of his way to make sure I got the Molten Orange Rapto wanted and was more than willing to help me with the value of my trade-in. I know Tom went out of his way to make sure I got the Molten Orange Raptor I was looking for, but still let me take the white one around to block just to make sure I liked everything about the truck. And he made sure the truck was perfect when I drove off in it. More

It is because of Paul Schroeder in the service department that i purchase my new truck. Paul is always on top of his game and a nice and professional. he keeps me informed on everything about my truck. they that i purchase my new truck. Paul is always on top of his game and a nice and professional. he keeps me informed on everything about my truck. they are ready for me to pick up when he says they will be ready. Mike and Gregg helped me with all my questions, for the my new truck purchase. It is safe to say that everyone at Ford Country will bend over backwards to keep me happy. Thank you Mark McQuade More

The folks I have met so far did what they said and have met my expeditations. I was a GM guy for a good long time. I think Ford has done the job right so far. I really am glad you did not take the Bail Out met my expeditations. I was a GM guy for a good long time. I think Ford has done the job right so far. I really am glad you did not take the Bail Out money! It showed me that Ford had it's head on it's business dealings and is truely an American company! I am very impressed with the truck I purchsed. I see only a few things I would change. It would be great to sit in on designing the truck and have some inputs to make you see what the customer wants. Thanks More

I have bought my third vehicle from Ford Country Lewisville and there is nowhere else I would go for any service. They specialize in customer service and sastisfaction.To me that's GREAT.Lil Garrett Lewisville and there is nowhere else I would go for any service. They specialize in customer service and sastisfaction.To me that's GREAT.Lil Garrett and her husband James are the reason I have returned to this dealership. More

I just bought a new 2010 Ford Escape for my 16 year old daughter(first car) after researching Cars.com and working through 5 different Ford dealerships. I came across Tom (over the phone)as part of that r daughter(first car) after researching Cars.com and working through 5 different Ford dealerships. I came across Tom (over the phone)as part of that research. Tom Martin was the most helpful and knowlegable of everyone I had spoken to and was the most consistent in his efforts to sell me a car at the price I wanted to pay. I had previously found and test drove the car I wanted for my daughter at another dealership in Frisco. The sales person there was less responsive and signifcantly less interested in working with me on pricing. Tom somehow was able to get the car from the other Ford dealership (unafilliated with Sam Pack's Ford) and sold me the car at the price we had agreed upon. This was all done in a two day period from the first time I made contact with him. It was just an overall awesome experience. I did not even meet Tom in person until I arrived at his dealership in Lewisville to complete the paper work on the car. It was even more impressive to have finally met him in person. His honesty and professionalism and the manner in which he handled my business was a refreshing experience and one that neither my wife or I will ever forget. He has garnered a customer for life on any Ford branded car I ever buy. More

Lil has proven once again that she (and James too) are THE people to go to if you want a Ford parked in your driveway. Her straightforward dealing and knowledge of the product are outstanding. This is THE people to go to if you want a Ford parked in your driveway. Her straightforward dealing and knowledge of the product are outstanding. This is my second F150 from Lil: I will go out of my way to continue bringing business back to her. That in itself should be a testament to what an asset the Garrett's are to the dealership: repeat business. Going through the Financing Department is usually like going to the dentist for a root canal while hungover. However, Rick made the experience surprisingly quick and painless. More

I am an Internet sales guru. I knew what I wanted and how much I wanted to pay. Tom Martin had a bend-over-backwards, meet the challenge of my expectations attitude that puts a new car shopper at ease q how much I wanted to pay. Tom Martin had a bend-over-backwards, meet the challenge of my expectations attitude that puts a new car shopper at ease quickly. With help from his "you're as important to me as my own grandchildren" general manager, Tony, my expectations were met with pleasure. I will send everyone I know to see my new friend, Tom. He's so likeable and hard working, he could earn the business of any hard core sceptic, but mostly he's the kind of person you would call a "great guy". I also spent 10 minutes watching the service department check in 6 vehicles, greeting customers by name and checking batteries and tires and all sorts of things. I will definitly bring my car here for its service needs. This place Rocks! The only way that they can improve is this: Don't mess with perfection! More