Sam Pack's Five Star Ford Lewisville

All of the employees at the dealership were very friendly and courteous. Always making sure we were being taken care of with whatever our needs might be at the time. We got a great deal on our 2010 Mustang C and courteous. Always making sure we were being taken care of with whatever our needs might be at the time. We got a great deal on our 2010 Mustang Coupe and will definitely come back should we ever need another new vehicle. The quality of work was great too, our sales rep was like the "energizer bunny", and very professional at all times. I would have to say out of all the Ford dealerships we have done business with over the years this was the best experience ever. Thank you Sam Pack Ford of Lewisville for making our new purchase as "painless" as possible! More

I had been working with a Ford dealership next to my house for a couple of days on a 2010 truck. This truck had all the options I wanted, but with the amount that I wanted to pay for the truck, the dea house for a couple of days on a 2010 truck. This truck had all the options I wanted, but with the amount that I wanted to pay for the truck, the dealer said that there was no way that this was going to happen. They would call me about twice a day and still offer the same deal, which was annoying. After searching online at a dealership across town and finding the exact same truck at the price I wanted, minus the color, I contacted that dealership and asked if they could offer me that truck in the color I desired, but they weren’t able to swing the deal. From there, I emailed the previous dealer the link to the truck and asked if they could match the price. Again, they told me that there was no way that was going to happen. From there, I had received an e-mail from Tom Martin. I had forwarded the same link to Tom and told him what I was dealing with at the original dealer and that it really didn’t look like I was going to be able to get the truck. From there, I heard back from Tom in about an hour and he had two trucks at the price I wanted with all the options and some extras to choose from. That was amazing! I was busy at work all day, so I could only send Tom all my random questions and requests for pictures by e-mail. The longest time I had to wait for his response was maybe a half an hour at most. From there, we were able to set everything up so that I could just come in to the dealership and sign the paper work and be on my way. Overall, Tom was the best salesman I have ever experienced and I will definitely recommend him to my family and friends! Thanks Tom!! More

James and Lil truly understand customer service! This is the 3rd vehicle I have purchased from them, in less than a year. I keep coming back, because I know I won't have to "play the game" in buying a vehic the 3rd vehicle I have purchased from them, in less than a year. I keep coming back, because I know I won't have to "play the game" in buying a vehicle from them. They make it so easy, without all the haggling. As far as I am concerned, I will never buy another vehicle from anyone else. More

I had a small problem with my purchase that was handeld in a very fast and professional manner. I wish all dealers handeld matters this fast and easy. I would refer all my frinds to this dealer ship to do in a very fast and professional manner. I wish all dealers handeld matters this fast and easy. I would refer all my frinds to this dealer ship to do there future bizness with. I would buy for them again. More

In the past I have had problems with the service advisors at this location. I have recently had the opportunity to communicate with the new service manager, John Goddard. All indications are that things are at this location. I have recently had the opportunity to communicate with the new service manager, John Goddard. All indications are that things are improving in the service department. I think Mr. Goddard truly has the customer in mind and will go the extra mile to keep customers happy and returning. More

The other all service was great, they went above and beyond what they needed to. They worked on getting me the car that would fit my needs the best and get me the best financing possible. I have and w beyond what they needed to. They worked on getting me the car that would fit my needs the best and get me the best financing possible. I have and will continue to recommend Ford Country of Lewisville. More

The dealership was quick, clean, friendly, accommodating to my family, very no-hassle as far as F&I, and generally a good experience. I got what I wanted at the price I had set and drove out with it the sa to my family, very no-hassle as far as F&I, and generally a good experience. I got what I wanted at the price I had set and drove out with it the same day. Definitely a dealership that I would recommend. More

Jim was very helpful in getting the modifications to the F-150 4x4 that I needed such as leather interior and dvd players in the headrests for the back seat. I was very pleased with the speed and service. F-150 4x4 that I needed such as leather interior and dvd players in the headrests for the back seat. I was very pleased with the speed and service. The price was fair and Jim was knowledgable about the current and future model features. More

The salesman went the extra mile to make choosing and then purchasing this vehicle easier than ever. No doubt, Gregg got us into the car we wanted quickly and with no hassle whatsoever. It was actually p then purchasing this vehicle easier than ever. No doubt, Gregg got us into the car we wanted quickly and with no hassle whatsoever. It was actually painless; and the ice cream truck wasn't bad either. Oh yes, someone needs to tell me what the little red light that blinks on the driver side dash is all about. I quit reading the owners manual when I tried setting the compass while my husband was driving. More

Our experience with Tom and his crew at Ford Country was amazing!!! Tom went above and beyond to get me the truck that I wanted even when Plan A fell through he came up with Plan B and made it happen...beca amazing!!! Tom went above and beyond to get me the truck that I wanted even when Plan A fell through he came up with Plan B and made it happen...because of his hard work and dedication to customer service/satisfaction, I drove off of his lot with the truck that I've been wanting for years! He literally worked around the clock to get me the truck...I just had to come in and sign the paperwork and out the door we went! The easiest process of car buying I've been through in a long time! There was no hassle whatsoever, the price was already discussed prior to buying so no haggling had to take place, which was a first for me! He is top notch, took me through the truck set-up and made sure that I was good-to-go about every feature that the truck had to offer before I left the lot. Thanks to Tom and his Crew...a job well done! More