Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
Contact Dealership
View Awards

1144 N Stemmons Fwy

Lewisville, TX

75067

Directions

By Type

Showing 2,302 reviews

November 01, 2023

I set my service with Zach , on the phone my emails. He messaged me every day about the progress of the repairs . Never met him in person and got my car back . More

by 32Mothy3215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Sam Pack's Five Star Ford Lewisville responded

32Mothy3215, We are thrilled to learn that your experience with Zack and the Five Star Ford Lewisville service team was positive. Your kind words and recommendation mean a lot to us, and we genuinely value your support. Remember, we are here to help at 972-221-2900. Your satisfaction and loyalty are highly regarded by us! Thank you, Kelly Blackwell, General Manager

November 01, 2023

Our customer service rep, Zach, went above and beyond in helping us to find and fix a problem with our car. More

by lynettechang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Lynette, for taking the time to recommend Zack and Five Star Ford Lewisville. If you ever need anything else, please don't hesitate to reach out to Zack and our techs at 972-221-2900. We're here to assist you! Safe travels, Kelly Blackwell, General Manager

October 31, 2023

Craig the service advisor very honest professional taken care of his customer he got everything on point with my F250SD inspection oil change parts replace. Thank you again a five star ford with a A+ team More

by chrisleeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Craig Standfo
Report | Print
Nov 01, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Chris, Thank you for your kind words! We greatly appreciate your feedback and are thrilled to hear that Craig provided outstanding customer service. We take pride in delivering exceptional service to our Five Star Ford Lewisville customers. If you need further assistance, please don't hesitate to reach out to our service team at 972-221-2900. We look forward to seeing you again. Take care, Kelly Blackwell, General Manager

October 27, 2023

Our service writer Craig handed us in a professional manner, coached us on maintenance management ideas and helped us us our Ford benefits In coverage for the service. Strongly recommend this Five Star More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig
Report | Print
Oct 28, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Jack, for recognizing Craig and the Five Star Ford Lewisville service team. We value your business and look forward to welcoming you back in the future. Reach Craig at 972-221-2900 with questions any time. Take care, Kelly Blackwell, General Manager

October 24, 2023

Ron is great at his job! ! Excellent work!! My expedition was fixed in a timely manner!! More

by alicephillips88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Alice, It is so great to hear Ron was such a great help during your service visit to Five Star Ford Lewisville. Helping you fully enjoy your Expedition is our goal. Call us any time at 972-221-2900. We are here for you. Thank you, Kelly Blackwell, General Manager

October 18, 2023

Good clean customer service area. Bathrooms were clean and tidy. Comfy couches and and work areas available. I came in late afternoon and was treated quickly by one of service advisor More

by Sparkplug77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Stanford
Report | Print
Oct 18, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Sparkplug77, At Five Star Ford Lewisville, we understand the importance of clear communication regarding repair timelines, and we're pleased that you had a good discussion with Craig and ultimately were satisfied with the service. Thank you for choosing us, and we look forward to serving you again in the future. We're here to help whenever you need us. Call 972-221-2900 any time. Best regards, Kelly Blackwell, General Manager

October 15, 2023

The best dealership experience that I have ever had or been involved in, and I have had plenty of vehicles. More

by mryerby
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Mryerby, Thank you for recommending Five Star Ford Lewisville. Your support means a lot to us, and we're here to provide exceptional service to help you enjoy your new Ford. Call us any time at 972-221-2900. We look forward to sharing our advice. Best regards, Kelly Blackwell, General Manager

October 13, 2023

Great service. Got me in and out quickly. Very pleased and thankful for all they did. More

by Corruptchemist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Stanford
Report | Print
Oct 14, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Corruptchemist, We're delighted to hear that our Five Star Ford Lewisville service team made your experience exceptionally smooth. Thank you for your kind words! We look forward to scheduling future appointments at 972-221-2900. Take care, Kelly Blackwell, General Manager

October 10, 2023

My service advisor, Carina, was extremely helpful. She did her best to get my car in and completed in a timely manner! Thank you to everyone, from the service department who worked on my car and also More

by ttuteach86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carina Thompson
Report | Print
Oct 11, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Ttuteach86, We always appreciate knowing when the Five Star Ford Lewisville team members have done a good job. Thank you for recognizing Carina and please don't hesitate to call 972-221-2900 when you need our service assistance in the future. We are here for you! Best regards, Kelly Blackwell, General Manager

October 10, 2023

Amazing never felt so comfortable buying a car. Xavier was transparent through the whole process and amazing to work with. More

by FriscoRNRT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier Perez salesman and Jeff in finance
Report | Print
Oct 10, 2023 -

FriscoRNRT responded

Amazing easy transparent, Xavier Perez and Jeff were amazing to work with.

Oct 11, 2023 -

Sam Pack's Five Star Ford Lewisville responded

FriscoRNRT, We are pleased to hear your shopping experience with Xavier and Jeff went well. Customer service and satisfaction are always the goal at Five Star Ford Lewisville. As you begin enjoying your new Ford, call us at 972-221-2900 with technical or care questions. Thank you for sharing your visit. Sincerely, Kelly Blackwell, General Manager

1
...
22
23
24
...
231