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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

5.0
2,320 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,320 reviews

December 01, 2023

Had a great experience with Sam Pack 5 Star Ford Lewisville. Zack in Service was very helpful, responsive and communicated updates in a timely manner. Worked with ARI to handle all the service issu More

by Regina Swearengen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Regina, for your supportive feedback. Zack is very customer-focused and willing to go the extra mile for our Five Star Ford Lewisville customers. Don't hesitate to call 972-221-2900 with automotive questions. We are here for you. Take care, Kelly Blackwell, General Manager

December 01, 2023

Zack was great. Customer service was great. He kept me informed of all updates and worked diligently with ARI to get everything pushed through. More

by Regina Swearengen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Regina, Thank you so much for endorsing Zack and the Five Star Ford Lewisville service center. Your satisfaction is always a priority and we hope you count on our team again. Reach us at 972-221-2900. Best regards, Kelly Blackwell, General Manager

November 30, 2023

Thank you Matthew for going out of your way to get us approved customer satisfaction More

by Juanavila0765
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew
Dec 01, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Juanavila0765, We appreciate you at Five Star Ford Lewisville. Thank you for shopping with us and if Matthew or I can offer additional vehicle advice, please reach us at 972-221-2900. Best regards, Kelly Blackwell, General Manager

November 27, 2023

Great and attentive salesman, thank you Kenneth. Thank you for being helpful and keep up the great work More

by Sam
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations, Sam, on your new vehicle from Five Star Ford Lewisville. Kenneth is a knowledgeable Ford representative, so don't hesitate to call 972-221-2900 for his advice. Helping you fully enjoy your ride is our goal. Thank you for your business and feedback. Sincerely, Kelly Blackwell, General Manager

November 23, 2023

Sales and finance were extremely courteous and efficient. Was a pleasant experience doing business with 5 star.. More

by dmason
Recommend Dealer
Yes
Employees Worked With
Moe in sales and Moe's in finance
Nov 24, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations, dmason, on your new Ford from Five Star Ford Lewisville. If you have any questions or need further assistance, please do not hesitate to reach out to Moe and our team at 972-221-2900. We are here to support you every step of the way. Thank you for your business and endorsement. Sincerely, Kelly Blackwell, General Manager

November 19, 2023

Y'all are awesome. Hugo & Ivan are outstanding salesmen. Jeff in finance..the greatest . AWESOME 👌 More

by darlinbj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff finance , Hugo Peralta-Bustos
Nov 20, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Darlinbj, How nice of you to recognize Hugo, Ivan, Jeff, and Five Star Ford Lewisville. We are grateful to have earned your business and we look forward to helping with future vehicle needs. If you have questions about your purchase, give us a call at 972-221-2900. Customer satisfaction remains our focus. Thank you, Kelly Blackwell, General Manager

November 19, 2023

Madi was great to work with and she always kept me informed. Can’t say enough. More

by Rlstaley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Madi
Nov 19, 2023 -

Rlstaley responded

Madi Northington was great to work with. She always kept me informed as to the status of my order.

November 19, 2023

My experience at Sam Pack Ford in Lewisville was phenomenal! My salesman, Alex, was wonderful to work with! Every team member greeted me and asked if I needed help. They answered all of my questions More

by Kimberly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex
Nov 20, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Kimberly, Thank you so much for rating your shopping experience at Sam Pack Ford in Lewisville! We are happy to hear that Alex and the finance team provided wonderful assistance. We take pride in ensuring every customer feels welcomed, and we look forward to continuing to share our Ford knowledge. Let us know if you would like to revisit the features of your new Ford at 972-221-2900 any time. Enjoy your travels. Best regards, Kelly Blackwell, General Manager

November 18, 2023

ZACK Is as usually great, and keep you upto date on all areas and status More

by perincolony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, perincolony for recognizing Zack and the Five Star Ford Lewisville service center. Customer service is a priority and we welcome any additional care concerns at 972-221-2900. We want to make your ownership and driving experience comfortable. Call on us any time. Best regards, Kelly Blackwell, General Manager

November 17, 2023

Not only changed oil but did overall check and did a good job washing car More

by waltbollman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Standford
Nov 18, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Walt, We appreciate you at Five Star Ford Lewisville. Thank you for the overall 5-star rating. We hope to hear from you at 972-221-2900 when your Ford needs future services. Safe travels, Kelly Blackwell, General Manager

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