Sam Pack's Five Star Ford Lewisville

Tom Martin was great to deal with! He was very knowledgeable, helpful and friendly! Keith from the finance department was also very helpful! Everyone stayed late to help take care of us. The knowledgeable, helpful and friendly! Keith from the finance department was also very helpful! Everyone stayed late to help take care of us. The Edge is a beautiful car and we love it! It fits our growing family needs perfectly...traveling is a whole new fun experience! More

I was very impressed with the help that we received from Gregg and Tony. Even though we didn't end up leaving with a car through no fault of theirs, my experience with them was great. I will be coming back Gregg and Tony. Even though we didn't end up leaving with a car through no fault of theirs, my experience with them was great. I will be coming back soon! More

Great buying experience & the salemen (Dwight Starnes) was very patient with us. We spoke by phone & email before I was able to make it out to the dealership. We narrowed it down to three different trucks was very patient with us. We spoke by phone & email before I was able to make it out to the dealership. We narrowed it down to three different trucks & I was trying to decide between a F-250 4x4 or a F-150 4x4. I have my son's truck up for sale right now & I have plans to buy another truck very soon. More

I had gone to four other Ford Dealerships only to be treated by disrespectful, cocky, pushy and arrogant salesmen who were asking for $8,000 to $10,000 US dollars over the sticker price and not taking t treated by disrespectful, cocky, pushy and arrogant salesmen who were asking for $8,000 to $10,000 US dollars over the sticker price and not taking the time to let me ask questions or discuss options. One of them even turned his back to me after he briefly barked the price, which wasn't that different to what I paid to Sam Pack's Ford in the end. Eric and John were the total opposite, they listened intently to what I wanted, they gave me options, showed me website pictures, catalogs and brochures, they were courteous, they were gentlemen. They were never pushy, they did not sell me the car, they allowed to be the buyer. If it wasn't for my Wife's insistence that she wanted a Toyota 4runner, I would have bought an Expedition from these guys as well. I have recounted this story to all my friends and they now know where to go for a new Ford. Thanks Eric, thanks John! Kind Regards, Ricardo More

As a first time ford owner I was very happy with the attention and helpfulness that Jim showed to me and my husband. It was fun when Jim sent us e-mails on the progress and delivery. Also, John Costen attention and helpfulness that Jim showed to me and my husband. It was fun when Jim sent us e-mails on the progress and delivery. Also, John Costen was very helpful and took his time to show us what the escape can do. I have thoroughly enjoyed driving my car. I feel that my rating of 5's is accurate and sincere. Barbara Mahrt More

I was realy pleased how I got treated as a customer. Everybody at the dealer ship was very friendly and professional. Michael did take care of all my requests without bothering me. All the information I Everybody at the dealer ship was very friendly and professional. Michael did take care of all my requests without bothering me. All the information I got on extended warranty and so on was very helpful. Thanks More

Thank you Greg for your help in looking and test driving Thank you Greg for your help in looking and test driving the new 2011 V6 Mustang. You are curteous, freindly, and did all you can to make our visit Thank you Greg for your help in looking and test driving the new 2011 V6 Mustang. You are curteous, freindly, and did all you can to make our visit a good experience. When we are ready to buy a Ford product, we will definetly ask for your assistance. Thank you again. God bless, Mike& Diane. More

Out of all the dealerships we went to this is the one we would recommend to friends and this is the one we're coming back to for our next car. We didn't have any intention of buying a Ford vehicle because would recommend to friends and this is the one we're coming back to for our next car. We didn't have any intention of buying a Ford vehicle because we had interest in another vehicle but the service we got and the way they worked with us to get us what we wanted was far beyond what we were getting from other dealers. They were upfront and honest and gave us a chance instead of telling us they couldn't help us...they worked together with us. There really is something to be said for the right kind of sales. There is something to be said for integrity of a dealership, not chasing someone driving through a parking lot, not laying a guilt trip on the customer, and by showing that you understand the customer wants to buy a car just as much as you want to sell it. More

We were greeted as we arrived. We were not pressured. Salesmen was very pleasant to talk with. We never felt that we had to buy something we did not want. Salesmen was very pleasant to talk with. We never felt that we had to buy something we did not want. More

Mr. Starnes did not let the heat stop him from coming out on a very hot June day to assisst me with my search for a new 2011 Mustang. When I let him know I had not had a new car in over 10 years, he did not on a very hot June day to assisst me with my search for a new 2011 Mustang. When I let him know I had not had a new car in over 10 years, he did not hesitate to show me all the features the Mustang had to offer, many that my 1999 Maxima did not have. Learning my preferences he then searched the Sam Pack Ford data base to find the perfect car for me. I was very pleased with the negotations experience and feel I got a fair offer for a just off the line 2011 Mustang. Communication was excellent and the actual time at the dealership was short compared to past experiences in buying a car. I will definitely recommend Ford Country and Mr. Starnes to anyone looking for a car. More