Sam Pack's Five Star Ford Lewisville

My husband and I have always hated the car buying experience. I decided to try the Internet sales and Tom Martin answered my price request at 5:30 am! Hefollowed up with detailed pricing, I made a experience. I decided to try the Internet sales and Tom Martin answered my price request at 5:30 am! Hefollowed up with detailed pricing, I made a upgrade in he re-quoted it. I came in the next day, accepted the price as it was like discussed. The finance guy respected my wishes for my personal bank financing. David and I couldn't be happier. Our daughter loved the walk through with Tom and loves her car. I definitely want to work with this dealership in the future and have already recommended Tom to some friends. Thanks so much. Deborah More

I saw online that they had the truck I wanted (raptor). I then called and was told by Tony (gm) that they had a black one with the 6.2. I showed up the next morning. Everyone was super friendly and accomadat then called and was told by Tony (gm) that they had a black one with the 6.2. I showed up the next morning. Everyone was super friendly and accomadating. I received a fair trade on my truck. Paperwork was done promptly. Within a couple hours I was out the door in my new truck. More

I had a great experience. Everyone was very patient. Didnt rush me into to buying a vehicle and yet rushed for me to meet my time scheduel. I very much liked the calmness of the sell. I also like the Didnt rush me into to buying a vehicle and yet rushed for me to meet my time scheduel. I very much liked the calmness of the sell. I also like the more layed back casual setting. I have anxiety problems and having everyone do nothing but smile and help me every step of the way made getting my first new truck all the better. Especialy LIL! thank you More

The entire experience from looking at new cars, to narrowing down our choice, to picking it up was flawless. I was kept informed of the process and any questions were answered promptly. I would defi narrowing down our choice, to picking it up was flawless. I was kept informed of the process and any questions were answered promptly. I would definitely recommend this dealership to my friends and family. More

Tom was great! He helped us every step of the way to our new Edge. I would definitely recommend him and this dealership. Everyone was friendly and very customer oriented. Keith was also great. He explai new Edge. I would definitely recommend him and this dealership. Everyone was friendly and very customer oriented. Keith was also great. He explained all the financial paperwork and made things easy and quick. Thanks Tom and Keith. More

I hate high-pressures sales people. When I'm shopping for anything, especially a car, I expect the sales person to be knowledgable and answer my questions but then "back off". My husband and I had been shopp anything, especially a car, I expect the sales person to be knowledgable and answer my questions but then "back off". My husband and I had been shopping for a car all day, and I had my fill of pushy salespeople. We decided to try one more dealership before going home for the night. We stopped in at Sam Pack's Ford and immediately were greeted by a salesman just like at all the other dealerships, but this time when we said we just wanted to look around, the salesman said "ok" and left us alone. He didn't watch us like a hawk and hover over us. When we had questions, he answered them and then let us continue browsing. I felt absolutely no pressure! It was wonderful! More

Dennis Gooding was excellent to deal with, we had a fun experience...even in the finance department.......................................................................................................... experience...even in the finance department......................................................................................................................................................... More

Michael was just awesome! He was very friendly and had the answers I needed already in his head and didn't have to go look anything up. He knew his stuff. He never pressured me that I had been at other de the answers I needed already in his head and didn't have to go look anything up. He knew his stuff. He never pressured me that I had been at other dealerships, and respected my questions on pricing. He worked with me on payment plans and just overall made me feel at ease on buying such a big purchase. More

There are three other Ford dealers that are closer to where we live but my Wife and I went to Ford Country of Lewisville because it was recommended by USAA. It was definately a great choice. We went th where we live but my Wife and I went to Ford Country of Lewisville because it was recommended by USAA. It was definately a great choice. We went there to buy one vehicle (a Focus) and liked the experience so much that we decided to buy another one as well (an Escape). The staff was absolutely great to work with and I fully recommend this dealer to anyone. Dwight went well out of his way to ensure that we were taken care of (as did Paul and Rick). We feel that we received a great price / deal without having to go through all of the normal "haggling" that goes on at other dealers. It was nice to have a plesant new care buying experience for once. We will defiantely be bringing both of our new vehicles back to Ford Country of Lewisville for service, and when my 16 year old son buys a car next year, this dealer with be at the top of out list. More

David did a great job helping us to see our needs and purchase the right vehicle for our needs. He is friendly and cares about the customer and his satisfaction with the vehicle and the dealership. Da purchase the right vehicle for our needs. He is friendly and cares about the customer and his satisfaction with the vehicle and the dealership. David great job and you have a great support staff. regards, John Aubin More