Sam Pack's Five Star Ford Lewisville

I was very impressed with everything about Lil. She was professional and very friendly. I came away from this sale with a new friend. And I will certainly recommend her and your dealership to anyone intere professional and very friendly. I came away from this sale with a new friend. And I will certainly recommend her and your dealership to anyone interested in wanting to purchase or lease a Ford. My husband and I had a rather difficult time agreeing with each other and Lil just got us right on through accommodating me and my stubborn husband. Thank you, Andrea Garrett andrea.garrett@us.labinal.com More

This will be my third new car I have purchased from Mr. Martin this year. As like the other times Mr. Martin was very professional and no pressure. He worked the deal to give me the best trade-in for my o Martin this year. As like the other times Mr. Martin was very professional and no pressure. He worked the deal to give me the best trade-in for my old vehicle and was very upfront and honest. Any future car purchases will be only from Sam Pack's Ford. Thank Tom for actually making buying new cars enjoyable. More

My experience at Sam Pack's Ford dealership will be the start of a new car vendor friendship. I had just left the Mitsubishi dealership across the highway not feeling so great and thought to stop in and se start of a new car vendor friendship. I had just left the Mitsubishi dealership across the highway not feeling so great and thought to stop in and see what Ford had to offer. Overall, Pam was very pleasant, didn't pressure, answered all my questions and made me feel comfortable with my purchase. My family is primarily Mitsubishi & Dodge. I'm on a mission to get them to switch over to Ford when their time comes. I truly did enjoy the overall experience from start to finish with Ford in Lewisville and Pam played a big role in this. Thank you Ford as I take a new journey with my new 2010 Ford Escape XLS!! Oh by the way....SYNC is AWESOME!!! More

James Garrett drove from Dallas to Killeen, Texas to get my car. Have you ever been to Killeen Texas?? No one would do that unless they were a dedicated professional or a crazed serial killer. As far as my car. Have you ever been to Killeen Texas?? No one would do that unless they were a dedicated professional or a crazed serial killer. As far as I know, James hasn't killed a single person. His wife, Lil, helped me sync my cell phone to the car. I'm now synced! Two finer people I've never met. Sincerely, David Vereeke More

The team was outstanding! James helped me reach my goals with a new car without EVER being pushy or "salesy" in any way. He was friendly, respectful, and calm. I truly enjoyed working with him. Lil is clea with a new car without EVER being pushy or "salesy" in any way. He was friendly, respectful, and calm. I truly enjoyed working with him. Lil is clearly an expert with the lease accounts, and quickly and efficiently helped me with that paperwork. Rick was excellent at explaining the complicated loan paperwork and keeping it very quick and simple. I would (and will) recommend this team to anyone, and my husband and I will continue to work with this team to acquire our vehicles in the future. Thanks for the suburb service! More

Reached out to Tony Fuentes who quickly responded to my inquiry about a new vehicle. Excellent service from Paul, Dwight & Keith Upon my arrival at the Dealership Paul & Dwight had 4 prospective vehi inquiry about a new vehicle. Excellent service from Paul, Dwight & Keith Upon my arrival at the Dealership Paul & Dwight had 4 prospective vehicle lined up for me to consider, Took a test drive with Dwight, he answered all my questions including several follow up questions by phone regarding vehicle options. Completed credit app online which expedited the finance process with Keith. I had a lot of fun with Paul, Dwight & Keith, sometimes at their expense. Love the F150 FX2 Sport!!! More

The sales associate was very accomodating and let us drive two vehicles prior to price negotiations. The whole process was very pleasant with the salesman. My only negative was the time involved to comp drive two vehicles prior to price negotiations. The whole process was very pleasant with the salesman. My only negative was the time involved to complete the sale. I'm not sure if they were short staffed that day or not but it took a long time to complete - 5 hours. More

I would like to congragulate Ford Country Of Lewisville for having a very informative and helpful sales staff who made sure I received all the information I needed. Jim Houghton was very professsonal on ha for having a very informative and helpful sales staff who made sure I received all the information I needed. Jim Houghton was very professsonal on handling my buying needs. Also a lot of praise for Dwight Starnes who teams up with Jim and if Jim is tiedup or off duty fills in just like Jim Houghton. The final phase of financing was handled By Keith Emmert who really knows his stuff by finding loans whitch I was looking for to close the deal with Jim. I have purchased 7 vehicles from JIm and Dwight also all handled by Keith. GREAT PEOPLE AT SAM PACKS FORD COUNTRY LEWISVILLE TEXAS GARY C. BROWN More

I spent about two weeks looking for a new car and got so confused and frustrated at other dealerships that I contacted the "Car Pro" radio talk show host who referred me to Tony Fuentes at Ford Country of L confused and frustrated at other dealerships that I contacted the "Car Pro" radio talk show host who referred me to Tony Fuentes at Ford Country of Lewisville. Tony was able to quickly discern that my disorganized shopping style was not allowing me to compare "apples to apples." He talked to me at length about my reasons for wanting to trade in my old car, my goals for the new car, my driving patterns, and what I liked about each make and model I had driven up to that time. Then he went through each of the cars I mentioned and pointed out how many features of each car met my goals and how each car would fit into my personal driving patterns. At this point he still was not trying to make a sale, but really helping me narrow the field and identify what my priorites were. Finally we were able to identify two Ford models that could be compared "apples to apples" with other manufacturer's models still on my short list. From there it was a matter of test driving those two Fords. To my surprise, the car I thought I was interested in when I came to the dealership was not the car that I drove home that night! As a counselor, I like to think of Tony as a "car psychologist!" He made the decision making process fun and stress free. I feel certain that had I said, "I still want to look around some more," he would not have switched to a hard sell mode. Even if I had said that, I know I would have come right back to Ford Country, because of the trust in the dealership that was built that night through Tony's honest and straight forward appoach. Dwight Starnes was also immensely helpful. He showed me all the features of the Ford Escape that I settled on and arranged for me to meet with the finance man the following day. The finance fellow (I am so sorry, I cannot remember his name) showed the same straight forward style and did not pressure me to buy extras that I did not want. I returned once more to the dealership to purchase a cargo mat and have a small adjustment done on the car. Dwight took great care of me and made sure I had everything I needed. I could not have been treated any better at Ford Country Lewisville if I had been a family member of the owner. Actually I was treated like family by everyone! I definitely will be recommending the good folks at Ford Country Lewisville to anyone who is interested in honesty, good quality, and good prices! More

July,31,10 A very hot day,our salesmen,was Charlie.On the day I went to look at trucks. Charlie,politely greeted us outside.they did not have the truck, I wanted on the lot.Charlie,took all day with me. I dr day I went to look at trucks. Charlie,politely greeted us outside.they did not have the truck, I wanted on the lot.Charlie,took all day with me. I drove a few cars,that day.Charlie, was very helpful.If he did not know the answer to my question he ask others to help out.I appreciated that.I got my EDGE (my baby) that day. Charlie, was very kind.He went above and beyond. So much so that my husband, purchased a truck the next week.Charlie,Mike were so helpful and kind even after the sale.I had never received that kind of treatment befor.Iam very happy with the treatment.Thank you Charlie. I would like to say again thank you, for talking to me as a buyer. A buyer who just happens to be a female. Happy EDGE owner. Deberah J. Priset More