Sam Pack's Five Star Ford Lewisville

The last time I went car shopping (about 4 years ago), I had a horrible experience. I (a young female) was pinned in the corner by male sales associates, lied to, treated like I was ignorant, and told a ca had a horrible experience. I (a young female) was pinned in the corner by male sales associates, lied to, treated like I was ignorant, and told a car with its side view mirror taped on (literally) was the best I could get for my money. Every dealership I went to would NOT let me leave the lot without tons of pressure to buy right then and there. Although I was in need of a car, the salesmen at Sam Pack Ford did not pressure me. I visited the dealership multiple times throughout the week, test driving cars, visiting other dealerships and returning. At one point I had found a used 2010 Fusion Hybrid in the online inventory (that I could afford); however, it was already sold by the time I made it in. I sat and spoke with the salesman for a while describing my situation, what I was looking for, and what my budget was. He spent some time searching through the company's inventory and ads trying to find something that was a good fit. Finally, he found a new 2010 Fusion Hybrid that I could afford. I was amazed! I never imagined that I could afford a new hybrid, but the salesmen at Sam Pack Ford were honest, straight forward, and more than willing to make it work. I went in prepared to put up a good fight negotiating, and I did not have to. After my husband and I decided to buy the car (the first new car my husband and I have ever bought or financed), Greg walked us through every step and every option. He was friendly, patient, and more than willing to answer any questions that we had. Especially after my last car buying experience, I would recommend Greg and Sam Pack Ford to anyone who is looking for a car. More

This is the second time we purchased a new vehicle with internet sales. I don't have a lot of time to go see, ho-hum and price haggle. I am very straight up with my expectations and know that both I and internet sales. I don't have a lot of time to go see, ho-hum and price haggle. I am very straight up with my expectations and know that both I and the dealership what the best price/deal. Tom was very straight forward and helpful from the beginning. He made the decision easy for us. We had comparison prices for the same type of vehicle, others wanted to nit-pick and price haggle and Tom did not. I told him what I was looking for and to present his best price, I appreciate the straight forwardness of Tom. He made the sale, the others are calling asking why we they didn't. I do tell them :) Karen and Lloyd More

I had been emailing them for six weeks asking about different vehicles. We decided on test driving two different Fusions. Ford Country was very helpfull with all questions that the wife and I had. The different vehicles. We decided on test driving two different Fusions. Ford Country was very helpfull with all questions that the wife and I had. They took their time and explained the technology that came with the vehicle. We are very satisfied with our purchase and would do so again. More

I have been buying vehicles for about 45 years and this is one of the least complicated I have had. Gregg worked with me in a very comfortable manner. Paul as Sales Mgr., also was very professional and is one of the least complicated I have had. Gregg worked with me in a very comfortable manner. Paul as Sales Mgr., also was very professional and the overall experience was very satisfying. I certainly will be passing on Gregg and Ford Country's name when possible. Jerry L. Hardin Founder HARDIN INTERNATIONAL PROCESSING,Inc. More

I was very impressed with the entire process of buying my new car. When I was in the dealership, they worked hard to make sure I got what I wanted and felt comfortable with the entire process. When I asked new car. When I was in the dealership, they worked hard to make sure I got what I wanted and felt comfortable with the entire process. When I asked about comparing the Fusion to the Camry, he told me some factual differences, but he always spoke well of other car brands; very high integrity. More

All of the people there are very friendly and helpful. There is no hard sell just assistance to help you get what you want to get. From the test drive to the meeting with financing everything was great. M There is no hard sell just assistance to help you get what you want to get. From the test drive to the meeting with financing everything was great. Mr Starnes and Jesus were wonderful to work with = they do not waste your time. John Goddard recommended Mr Starnes More

My wife and I made our first visit to Sam Pack's Ford Country of Lewisville on Monday, December 20. We came away with a beautiful 2011 Ford Taurus. We first met with Mr. Tony Fuentes who had Mr. Eric Country of Lewisville on Monday, December 20. We came away with a beautiful 2011 Ford Taurus. We first met with Mr. Tony Fuentes who had Mr. Eric Karban assist us also. Both of these gentlemen answered each of our questions honestly, not just giving us the answer they thought we might want. We test drove a Taurus and then looked at a different Taurus. Mr. Fuentes priced both vehicles for us and let us make our decision with absolutely no pressure. I would recommend Sam Pack's Ford Country to anyone who is interested in a vehicle. And I will encourage members of my family to visit them first whenever they are in need of a new vehicle. More

I heard the car pro on the radio so I came by the dealership. I spent some time looking then went in and Dennis asked if he could help. I said I heard about all the good deals on the radio so I'm her dealership. I spent some time looking then went in and Dennis asked if he could help. I said I heard about all the good deals on the radio so I'm here to find out if that is true....Dennis did a great job of making me feel like I was getting a good deal with no hassel.. The only draw back in the deal I wanted to sell my p/u to the state for 3K but that was too slow so I went for the 2K and somebody got a good truck... Dennis knew his product well answered my questions I am happy with the truck and Dennis has already being helpful with the radio and is available when I call and ask questions....thanks for the deal....Joseph H. Keahey More

From the moment I entered the dealership the employees made me feel at home and wanted to help me. It was a great and easy place to buy a car. When we went to pick up the car they took the time to walk made me feel at home and wanted to help me. It was a great and easy place to buy a car. When we went to pick up the car they took the time to walk us through the features and explain the workings of the car. It was all really appreciated. More

We met much of the staff the evening I came in looking for information on my leased Ford. Every person we encountered was kind and engaged; even entertaining. So the interaction I experienced with the f for information on my leased Ford. Every person we encountered was kind and engaged; even entertaining. So the interaction I experienced with the full staff was excellent. A couple years ago I was the General Manager of a restaurant in New York City so I appreciate and understand what good customer service is. Thank you to Michael, Tony and Tom for making the experience pleasant for us. Christin Nacke More