Sam Pack's Five Star Ford Lewisville

Once again I've had a fantastic experience at Sam Pack Ford Country!! This is the 2nd car I've leased from them and it won't be the last. They are always friendly, patient and eager to help the customer. Ford Country!! This is the 2nd car I've leased from them and it won't be the last. They are always friendly, patient and eager to help the customer. They make the process of buying or leasing a car as smooth and simple as possible. They make what can be a daunting, stressful process an enjoyable experience. Tom and Keith were very accommodating, allowing me to get my new car and complete all the paperwork on my dinner break and got me back to work on time! I highly recommend buying a car from Tom and the Sam Pack Ford Country folks!! More

Sam Pack Ford in Lewisville provided an exceptional sales experience. The staff was professional, pleasant, and ensured a hazzle-free purchasing experience. They listened attentively to my needs, and made r experience. The staff was professional, pleasant, and ensured a hazzle-free purchasing experience. They listened attentively to my needs, and made recommendations to ensure I received the best product and options. All members of the Sam Pack team, including Sales, Service, Finance, etc., were focused 100% on customer satisfaction. I would recommend them to anyone interested in purchasing a new Ford. More

I would have to say that this new purchase was as close to a perfect engagement as anyone could expect. I was in and out of the dealership, driving away in my new F-250 in 39 minutes. Though I did have a to a perfect engagement as anyone could expect. I was in and out of the dealership, driving away in my new F-250 in 39 minutes. Though I did have a couple of phone conversations prior to visiting the sales office, this experience exceeded my highest expectations and I may have set a new world record for quickest purchase ;>). Tom Martin was friendly, thorough and efficient and I truly could not have asked for anything more. This is my 4th. vehicle that I have purchased from Sam Pack and the experience just keeps getting better. I am a customer for life. Another reason, maybe the main reason, that I continue doing business there is the on-going service after the sale. My Service Manager, Paul Schroeder, is the best of the best. He truly makes me feel that I am special and treats me with the utmost in professionalism and provides me the highest quality of service. I won't let anyone but Paul handle any form of maintenance on my vehicle. I would highly recommend this team of Tom and Paul for anyone wanting to purchase a new Ford and maintain the vehicle in top condition for many years after purchase. My hat is off to Sam Pack for hiring, training and employing these top notch individuals. More

We have purchased 5 Fords from Ford Country and have had nothing but excellent relations with the sales persons. David Igarashi was exceptionally knowledgable, friendly and courteous. He is a real asset t nothing but excellent relations with the sales persons. David Igarashi was exceptionally knowledgable, friendly and courteous. He is a real asset to your local dealership and Ford in general. I will have to tell you that while I have been impressed with the Ford product for sometime now, I was particularly impressed with Ford not taking a bailout. Sincerely, Chris Grimes More

Michael was very helpful both before my wife and I visited the dealership and during. Unexpectedly also after the sale was complete. I had previously contacted Michael about a Fusion and he happil visited the dealership and during. Unexpectedly also after the sale was complete. I had previously contacted Michael about a Fusion and he happily showed us several that met our criteria, we test drove the pick of the litter and then asked him about an Escape. He took that in stride and showed us several and we test drove one. No contest it was the Escape hands down. We bought the one we drove too. In the past, at ANOTHER (non-FORD) dealer, I actually had someone take the keys for my current car (to appraise it) and tell me they could not find them so I had to buy their car. Needless to say a threat to call the police returned my keys quickly and I have never returned. To give a bit of history, I have owned six Fords since moving to Texas about 25 years ago. One was a used Van, one came from a dealship across town (near to where I lived at the time) the rest from Ford Country of Lewisville. A Ranger, a T-Bird, a Crown Victoria, a Mustang GT, and now an Escape. You are not my closest dealership just the best. In my opinion, the customer service you provide at your dealship is second to none. I have talked to others, I feel pressured and forced into decisions I don't want to make. Your dealership treats me with respect and grace and seems to know the decision in the end is mine. I really cannot find fault with anything you do or the various salesmen I have worked with. Michael was the best so far and under extremely adverse conditions. He had two families at the time both requiring his attention and making purchases. He dealt with it with grace and style. He provided a second salesman for reference if we felt the need. Basically he did everything he could to make us feel wanted and accepted and not like we were sharing him with others. I have been in sales that's tough to pull off effectively but Michael is up to the task. I continually recommend FORD in general (Your company business practice of having management take a cut in salary rather then go belly up like some Manufacturers that will remain nameless moved us to stick with FORD) Your dealership in particular gets recommended often because it serves my needs with an excellence that cannot be touched. I have never had a problem that was not resolved immediately and with concern for me. Your sales force is great, and care and concern after sale cannot be beat. Your service department could have broken the deal long ago had they not also been responsive to my every need. They are and I feel in good hands dealing with them as well. Keep up the good work and you will definately keep my business and recommendations Reverend Robert J. Hocking, Ph. D. More

I have purchased three vehicles from the Ford Country dealership in Lewisville. I have had great customer service every time. Jim HOughton has helped me out a great deal and made sure that i was placed i dealership in Lewisville. I have had great customer service every time. Jim HOughton has helped me out a great deal and made sure that i was placed in a car that is safe and dependable. The whole team is fast and on top of their game. They all do their best to make sure that the customers satisfaction is great. I would and will recommend them to anyone and everyone. More

We researched all of the cross over vehicles on the market and decided on the Ford Edge based on technology quality improvements by Ford and total cost of ownership. We used the USAA car buying servic market and decided on the Ford Edge based on technology quality improvements by Ford and total cost of ownership. We used the USAA car buying service which was easy and efficient. The USAA site led us to Sam Pac and Dennis Gooding. The overall service from the dealer was excellent and the personal touch by Dennis was exceptional. We will be in the market for a new pick up in the next 12 months and we will go directly to Sam Pac and Dennis Gooding to purchase the vehicle. Regards, Ken and Marilyn Sykes More

Will continue to purchase from Ford Country because of the professionalism and thuroughness of John Costen. John has always made the sales process (4 times in 3 years) efficient enjoyable. Dennis Goodin the professionalism and thuroughness of John Costen. John has always made the sales process (4 times in 3 years) efficient enjoyable. Dennis Gooding helps cut to the chase and together, they have made me a repeat customers, obviously. More

We had the best experience at Sam Pack's Ford Country of Lewisville. The process was so unstressful and very professional. The salesman, Eric Karban, along with Keith & David in the finance/business offic Lewisville. The process was so unstressful and very professional. The salesman, Eric Karban, along with Keith & David in the finance/business office were extremely helpful and worked hard to help us obtain the new vehicle we wanted. We would highly recommend Sam Pack's Ford Country of Lewisville to our friends and neighbors. We will also work again with this dealership on any future purchases. More

After having visited with two other dealerships in the Lewisville area, we found that Jim Houghton was the most down to earth, and friendliest salesperson we encountered. He was extremely knowledgeable a Lewisville area, we found that Jim Houghton was the most down to earth, and friendliest salesperson we encountered. He was extremely knowledgeable about the vehicle and we never felt pressured to make a decision. After listening to what we were looking for, he worked to find one in the area and bring it to the dealership for us to look at. The pricing was very straightforward, he didn't try to hide anything as he thoroughly explained what each value represented and why we were eligible for this discount, etc. We feel we got a very fair deal on our trade-in which helped seal the deal. Once we got to Finance, it was a little discouraging when the paperwork we completed was not entered into the computer accurately, delaying our processing, but it was quickly resolved and we were able to drive off the lot with our shiny new truck. Buying a vehicle is a very stressful activity, as you are wanting to get just the right one and you know you'll be spending a lot of money in the process. Jim made the experience a good one. More