Sam Pack's Five Star Ford Lewisville

Salesman listened to my needs to help select the truck I needed. My wife hates to deal with dealerships but thought this was the best experience she has ever had in purchasing an auto. needed. My wife hates to deal with dealerships but thought this was the best experience she has ever had in purchasing an auto. More

Sandy was extremely friendly and helpful. He helped me in deciding which model to buy yet he never pushed one vehicle over another. He could see that I wanted the Transit Connect and and showed a lot of pati deciding which model to buy yet he never pushed one vehicle over another. He could see that I wanted the Transit Connect and and showed a lot of patience when I'm sure I was not the easiest sale he ever made, nor the quickest. I felt comfortable in my dealings with Sandy and believe he is a man who can be trusted. More

Purchasing my Mustang from Jim Houghton and Brooke Dobbs was a pleasant experience. Jim let us test drive a couple vehicles and went over the details of them for us. When we were still debating between th was a pleasant experience. Jim let us test drive a couple vehicles and went over the details of them for us. When we were still debating between the Mustang and a Camaro, there was no pressure from Jim. While we we're debating, he found the exact color/style that I was looking for, this helped with our final decision. When we came back to work the numbers, Jim helped with this as well. He was able to get us where we are comfortable with the payments. Brooke also helped with this, and she was also very pleasant to work with. We are very happy with our current visit and purchase at Ford Country and will recommend your company to anyone that we know that are looking to purchase a vehicle any time soon. Thanks so Much!! Nikki Stecki More

Begining with communication via email and conversations on the phone, we knew there was going to be something different about this experience. From the moment we entered the parking lot that was confirmed on the phone, we knew there was going to be something different about this experience. From the moment we entered the parking lot that was confirmed. The personel greeted us immediately and directed us to Tom. He went over the various aspects of our Super Duty and explained in detail the "bells and whistles" of our truck. Brooke in financing had our paperwork ready, was very friendly and helpful. Before leaving Tony verified that all of our questions had been answered, and made sure we were happy with the truck. More

Tom Martin was very helpful in assisting us with a new vehicle lease. We were unsure of the correct vehicle or that the Ford was our best option. After speaking with Tom for a time we knew that the Ford w vehicle lease. We were unsure of the correct vehicle or that the Ford was our best option. After speaking with Tom for a time we knew that the Ford was our best choice, even though we had many other cars we were looking to lease. Walking into the dealership, we had a friendly encounter with everyone working. Tom made sure we knew when to expect the vehicle to come into the dealership from Ford. We were also happy to know that the car was ready and prepped to drive off of the lot when we had scheduled, with no delays. We would gladly recommend Sam Pack's Ford Country and Tom Martin to anyone buying or leasing a new car. More

Due to the severe hail storm in the DFW area in June, we had 2 cars that needed a great deal of repair. We decided to go with the purchase of new vehicles. I have owned Ford vehicles for the last 30 years had 2 cars that needed a great deal of repair. We decided to go with the purchase of new vehicles. I have owned Ford vehicles for the last 30 years so when I look for a new car, I always go to Ford first. Tom Martin has sold us the last 3 vehicles we owned and we were very happy to know that he was able to help us at Ford Country. He is very knowledgeable about the vehicles,the incentives offered by Ford and the financing available. He made the process easy to understand and was very patient with us as we made the decisions about which vehicles to purchase. Mr. Martin put our needs first and was very in tuned to what we were interested in. One of the cars being replaced was my daughter's car for college. Tom was very helpful as we shopped for a vehicle that was safe for her drive and would also offer her great gas mileage. The cars we purchased have many "high tech" items and Tom has been very helpful as we learn to use the options. It is nice to know that we have a local dealership, Ford Country, that we can not only purchase a vehicle from but can also count on for guidance and help as we "learn" all about our new cars. Thank you to everyone at Ford Country for the great experience but most of all ..Thank you to Tom Martin for being so helpful. More

Mr. Bratcher was extremely helpful during the entire process of purchasing and finding my new escape. He went above and beyond to find my car. process of purchasing and finding my new escape. He went above and beyond to find my car. More

Had a great experience with my new car purchase. Sandy followed up on a stop by I had made and encouraged me to come back. I returned and purchased a new vehicle. Very positive experience. Friendly, followed up on a stop by I had made and encouraged me to come back. I returned and purchased a new vehicle. Very positive experience. Friendly, upbeat and eager to assist in any way needed. Throughly enjoyed Sandy for the sale and Brooke for the $ end of the transaction. This is the 2nd vehicle I have purchased from Ford Country. I will be back. Robbie Thomason More

We weren't certain that we wanted to buy a Ford Escape when we went in for a look. Dennis was very knowledgeable regarding equipment packages, features, financing options and rebates. He assisted us in lo when we went in for a look. Dennis was very knowledgeable regarding equipment packages, features, financing options and rebates. He assisted us in looking at several models and test driving selected vehicles to determine compatibility. We ended up with a new 2011 Escape Limited that my wife likes very well. Dennis was very accomodating in every way. This was one of the most pleasant car buying experiences of over 20 new and 18 used vehicles I have purchased. Regards, Murry Cathlina More

It was my first time ever buying a car and they made it a great one. Eric was very helpful and knowledgeable as well his manager Paul worked hard getting me the right financing plan. I will definitely rec great one. Eric was very helpful and knowledgeable as well his manager Paul worked hard getting me the right financing plan. I will definitely recommend Sam packs Ford Country of Lewis ville. More