Sam Pack's Five Star Ford Lewisville

Due to the severe hail storm in the DFW area in June, we had 2 cars that needed a great deal of repair. We decided to go with the purchase of new vehicles. I have owned Ford vehicles for the last 30 years had 2 cars that needed a great deal of repair. We decided to go with the purchase of new vehicles. I have owned Ford vehicles for the last 30 years so when I look for a new car, I always go to Ford first. Tom Martin has sold us the last 3 vehicles we owned and we were very happy to know that he was able to help us at Ford Country. He is very knowledgeable about the vehicles,the incentives offered by Ford and the financing available. He made the process easy to understand and was very patient with us as we made the decisions about which vehicles to purchase. Mr. Martin put our needs first and was very in tuned to what we were interested in. One of the cars being replaced was my daughter's car for college. Tom was very helpful as we shopped for a vehicle that was safe for her drive and would also offer her great gas mileage. The cars we purchased have many "high tech" items and Tom has been very helpful as we learn to use the options. It is nice to know that we have a local dealership, Ford Country, that we can not only purchase a vehicle from but can also count on for guidance and help as we "learn" all about our new cars. Thank you to everyone at Ford Country for the great experience but most of all ..Thank you to Tom Martin for being so helpful. More

Mr. Bratcher was extremely helpful during the entire process of purchasing and finding my new escape. He went above and beyond to find my car. process of purchasing and finding my new escape. He went above and beyond to find my car. More

Micheal Bratcher was immediately responsive. We called and emailed with questions on the vehicle we purchased and he followed-up instantly. We visited several Ford dealerships and the perception at some w and emailed with questions on the vehicle we purchased and he followed-up instantly. We visited several Ford dealerships and the perception at some was-that they did not want to sell cars on their lot. Several times, we had to enter the showroom and ask for someone in sales. This was not the case in Lewisville. We talked to one of the managers as well (Paul) and he very friendly. The lady we visited with in the business office (I can’t recall her name) was prompt and helpful. Her attitude was excellent…at 8:00 p.m. We’ve purchased between 6 and 8 vehicles over the last 13 years and this was, by-far, the best experience we've had. When the time comes, we will drive to Lewisville again. More

In all my days of purchasing a vehicle, I have never had a more enjoyable experience from Ford Country in Lewisville, TX. Not only did I receive the friendly service I had heard about, I was met with no ha a more enjoyable experience from Ford Country in Lewisville, TX. Not only did I receive the friendly service I had heard about, I was met with no hassles or pressuring whatsoever. Just because I saw on vehicle and it wasn't exactly what I was wanting didn't change the attitude of Mr. Dwight Starnes (the salesman) but rather he helped me with no pressure to find the right vehicle just for me. To make my visit and experience my enjoyable, Mr. Starnes was very personable with me and able to communicate to me so I didn't feel pressured or that there would be ill feelings if I had decided to not purchase a vehicle. In addition, Mr. Tom Andrews, the Finance Director, was just as personable and communicated to me perfectly as to my options on the purchase. Again, I felt no pressure whatsoever and was able to communicate to me in a no-pressure way. I will definitely recommend this dealership to all of my friends as I walked out of there with a 2011 F-150 Super Crew pick-up truck and couldn't be happier. Keep up the great work, Ford Country!!! More

Ford County in Lewisville is a breath of fresh air when it comes to car dealerships. Not only do they use a non-pressure approach to selling vehicles, they appreciate you before, during and and most impor it comes to car dealerships. Not only do they use a non-pressure approach to selling vehicles, they appreciate you before, during and and most importantly after the sale. The staff is very freindly and knowledgeable and I will continue to take my business there. Oh yeah, there service department is also great. I have to pass another Ford dealership to get to Sam Packs Ford Country, but the extra drive is worth it. More

From the moment we pulled up and entered the building, everyone was extremely friendly. Customer service is definitely at the front of their minds and it comes out in their interactions with the customers everyone was extremely friendly. Customer service is definitely at the front of their minds and it comes out in their interactions with the customers. Because we were buying a new car, we did not experience the "quality of work", but I suspect that is very good as well. Everyone was very friendly and even the GM came over to say 'hi' during our time there. The pricing was excellent. All of these factors contributed to a wonderful car-buying experience, and will be a reason we return to buy another vehicle there. Thank you to everyone involved! More

We would like to commend Eric Karban for the fine job he We would like to commend Eric Karban for the fine job he did in working with my husband and I in picking the right vehicle for our lifestyle for the We would like to commend Eric Karban for the fine job he did in working with my husband and I in picking the right vehicle for our lifestyle for the next few years. Eric is refreshingly honest, and truly listened to our requirements and worked with us to meet our budget. Eric has a no pressure sales approach, and we appreciated that. You have a fine salesman in Eric, and we liked your dealership very much. Thank you Eric and Keith! Kimberly & Otis Calk More

I requested information through USAA and received a prompt reply from Tom Martin. I made an appointment and was greeted at the door when we got to the dealership. Both Tom and Tony were very helpful prompt reply from Tom Martin. I made an appointment and was greeted at the door when we got to the dealership. Both Tom and Tony were very helpful and made the process of buying a new car very pleasent. More

Sam Pack's Ford Country customer service is excellent. From sales to service my experience was exactly how I thought it should be. I was treated with respect and consideration at all times, and offered a From sales to service my experience was exactly how I thought it should be. I was treated with respect and consideration at all times, and offered a fair price with no pressure to purchase. Follow-up service was top-notch and my questions were answered accurately in a timely manner. My salesperson, Michael Bratcher, worked hard to find exactly the model and features I needed, while never pressuring or resorting to typical sales tactics. I highly recommend both Michael and Sam Pack's Ford Country. More

From the moment I arrived at the dealership, everyone I talked to are provided a service was kind and knowledgable of the processes involved. Every effort was made to find the car I wanted, and to give me talked to are provided a service was kind and knowledgable of the processes involved. Every effort was made to find the car I wanted, and to give me a fair price for my trade in. I was very pleased with the results of transactions, and I am very happy with our new Edge. More