Sam Pack's Five Star Ford Lewisville

Sandy was very helpful to work with me and my son (Air Force Cadet) to purchase my son's first truck. Since my son was in Colorado Springs during the whole process, the experience could have been difficu Force Cadet) to purchase my son's first truck. Since my son was in Colorado Springs during the whole process, the experience could have been difficult. Sandy made the experience easy! More

Recommending Sam Pack Ford Country is a "no-brainer" for me. The main reason I purchased from this dealer is the sales person, Michael Bratcher. He was friendly, was willing to work with "no-brainer" for me. The main reason I purchased from this dealer is the sales person, Michael Bratcher. He was friendly, was willing to work with me, answered phone calls and emails and made the entire experience easy and pleasant. It was like a breath of fresh air dealing with Mr. Bratcher. After leaving the dealership, I felt like I had made a new friend. I will return for my next purchase and will recommend this dealership to family and friends. More

Dwight was great to work with.He was no pressure and was very patient with me.This was the smoothest transaction I ever had buying a car.Tom Andrews was easy to work with too! I left very happy in my brand very patient with me.This was the smoothest transaction I ever had buying a car.Tom Andrews was easy to work with too! I left very happy in my brand new edge! More

the entire experience with your dealership was exellent!! starting with Greg to the gentalman (dont remember his name) General manager(I think), to the the lady at the finance department. I will gladly pass starting with Greg to the gentalman (dont remember his name) General manager(I think), to the the lady at the finance department. I will gladly pass the wonderful service that was given to me and my family while purchasing the expedition. Plus the service department when we returned to have the skylink installed. We are greatful that there is still a dealership out there that are there to help the customers and not just there for the profits that can be made. We were treated like people and not dollar signs. Thank You, The LeMaster and Sipriano Family More

Dealing with Michael Brachter and the team at Sam Pack of Lewisville was one of the most pleasant I've had in all my dealings with many dealerships. Michael was very busy but took the time to answer all my Lewisville was one of the most pleasant I've had in all my dealings with many dealerships. Michael was very busy but took the time to answer all my questions and make certain I had a great experience. I am now the proud owner of a 2012 Ford Edge. More

The service was okay the sales rep was friendly and very helpful thru the process, the only thing was that it took longer to clean the car than to finish the financing. helpful thru the process, the only thing was that it took longer to clean the car than to finish the financing. More

I had been thinking about the Ford Taurus for a while and really liked the styling. I originally went online to review and get pricing on the Taurus and also pricing on my Scion XD as a trad in. Dennis conta really liked the styling. I originally went online to review and get pricing on the Taurus and also pricing on my Scion XD as a trad in. Dennis contacted me by email the next day, but I was slammed at work and just didn't have time to get back with him. He cordially stayed in touch by email and really that was about it. He called my home telephone and left a couple of messages, but nothing pushy, just wanted to let me know that he had received my internet request. As soon as work had let up little, I emailed Dennis and I also called him to let him know I would be coming by at lunch to test drive the Taurus. Again, no pressure. After test driving the car, Dennis worked up some numbers for me on the Taurus and I let him know that I would get back with him. A couple of days later I Leased the Tuarus. Overall, Dennis did a great job and made me feel right at home during the whole process. Thanks for a great experience. More

They obtained the type of vehicle that we desired with all of the features that we desire. They were very friendly and helpful. I rated the price as a 4 because we did not shop around the area to see if all of the features that we desire. They were very friendly and helpful. I rated the price as a 4 because we did not shop around the area to see if we could get a better price. More

John Costan sold us the 2007 Ford F150 that we traded in for this new Taurus. He puts customer service high on the bar, where it should be, and he is a true asset to your organization. Art Starr took us o for this new Taurus. He puts customer service high on the bar, where it should be, and he is a true asset to your organization. Art Starr took us out to test drive the Ford Taurus, and remained our sales person throughout the whole experience. He is very personable and well-educated about the cars and could not have been more helpful to us, as we were deciding on a new vehicle. I appreciate the patience and respect he showed us, as well went over the very fine technical features of the car. Art is a very good salesman, and represents your company in a very positive and professional way. As a trainer/public educator, I can tell that the employees at this dealership are well-trained and take pride in their job, and practicing the mission, goals and vision of this dealership. Brook was the person in the finance dept. that helped us "crunch the numbers." She is very easy to work with, very personable, while at the same time, remaining professional. She was patient, as we went over the figures and she worked very hard, to find us the absolute best financing available. I appreciate her dedication! Her positive, "bubbly" personality helps make a usually stressful time, a much more enjoyable time. Like John Costran says..."buying a new car should be fun, not stressful!" Paul is our service representative. He took care of our Ford F150, and I am totally confident he will care for my Ford Taurus with the same excellent customer service he has shown me in the past. I am very happy with my purchase, and I absolutely will not purchase another vehicle anywhere but at Ford Country of Lewisville. Thanks to all of you, for a job well-done!! -John and Sandy Issel More

Tony was very helpful in finding the vehicle with the options we wanted. Had to do some searching over a couple of weeks. Tom/Ron very good on the customer service side. Everyone very friendly. Would options we wanted. Had to do some searching over a couple of weeks. Tom/Ron very good on the customer service side. Everyone very friendly. Would recommend this dealership to anyone we know buying a Ford! More