Sam Pack's Five Star Ford Lewisville

Working with Art was great! I will be going back to him for our next trade in for sure! Wasn't looking into a truck, but that is what we left with after he explained all the benefits and how it really does for our next trade in for sure! Wasn't looking into a truck, but that is what we left with after he explained all the benefits and how it really does work for a family of 4! Have already told 2 other people to go to him when they are ready too! More

I knew pretty much what I wanted for a vehicle. Greg answered my many questions with confidence and knowledge. After selecting the vehicle after 3 days of experiencing cars, they brought one in and it answered my many questions with confidence and knowledge. After selecting the vehicle after 3 days of experiencing cars, they brought one in and it met all my expectations. The service center was friendly and attentive as I had SkyLink installed. I'll certainly trade here again. More

Dennis knew his trucks and was straight-forward and low hassle. He did a great job before and after the sale. I'd use them again. hassle. He did a great job before and after the sale. I'd use them again. More

I had the first positive experience I have ever had buying car. The staff were upfront, honest, and genuine.vi never felt like I was being profiled, or worked. I am so impressed buy these guys, I won't buying car. The staff were upfront, honest, and genuine.vi never felt like I was being profiled, or worked. I am so impressed buy these guys, I won't buy another car, without making every effort to come to Sam Pack. More

I was very well satisfied with micheal bratcher as a sales person. He was very friendly, helpful & was very knowledgable on anything i asked him. Our buying experience couldnt have been better thanks to sales person. He was very friendly, helpful & was very knowledgable on anything i asked him. Our buying experience couldnt have been better thanks to him. I went back the next day with a question, he took care of it. I would recommend him to anyone I know who is interested in buying a Ford. More

The people I met with at the dealership were courteous, knowledgeable, and helpful. There was no pressure to make a decision, but there was a real willingness to give me all the information needed. Onc knowledgeable, and helpful. There was no pressure to make a decision, but there was a real willingness to give me all the information needed. Once the vehicle was delivered, there was a requirement for operating instructions. These were offered in a thorough and helpful manner, along with an invitation for follow-up sessions. Very helpful. Overall, a very good experience. More

Bought my 2010 Transit van new in Feb of 2010. Battery Bought my 2010 Transit van new in Feb of 2010. Battery will not hold a charge unless driven everyday. 1ST VISIT TO SERVICE DEPT: Could not duplic Bought my 2010 Transit van new in Feb of 2010. Battery will not hold a charge unless driven everyday. 1ST VISIT TO SERVICE DEPT: Could not duplicate problem. 2ND VISIT: Replaced battery under warranty 3RD VISIT: Replaced battery under warranty again 4TH VISIT: Cannot duplicate problem 5TH VISIT: Was told to purchase a "battery buddy" and that I should plug the vehicle in when leaving it parked for more than a couple of days. (This is not a hybrid or electric vehicle). Vehicle was in service for 3 weeks. Picked vehicle up, drove it 5 miles and van quit running while driving on the freeway. Would not restart. Battery dead. Leading me to my........ 6TH VISIT: Vehicle has been in service for 2 weeks. No solution yet. Problem has existed since vehicle was six months old. Has been in and out of service for past ten months. Haven't even put 200 miles on vehicle since its first visit to Ford in the spring of 2011. More

I had a great experience all around, from the sales side to the finance side. Each person was upfront and honest. The biggest satisfaction was Michael giving me a very competitive quote and living up to it. to the finance side. Each person was upfront and honest. The biggest satisfaction was Michael giving me a very competitive quote and living up to it. No typical salesmen BS which is a plus! More

I went to Sam Pack's Ford Country of Lewisville earlier this week in hopes of purchasing a used vehicle. My credit has issues from the past, and then basically no activity over the last several years, so I this week in hopes of purchasing a used vehicle. My credit has issues from the past, and then basically no activity over the last several years, so I wasn't sure what I would find in this experience. My 77 year old mother recommended I see Tony Fuentes at Sam Pack's Ford in Lewisville, as she had purchased a vehicle from him last year and says it is the best car purchasing experience she's had in her entire life. As my financial picture looks much different from my mother's, I wasn't sure my experience would be quite the same. Well, I should never have questioned my mother's wisdom! Even in my situation, my experience was no less wonderful than hers. Mr. Fuentes, who turned out to be the GM of this dealership, treated my 19 year old son and I as if we were part of his own family. He didn't just sell me a car. He spent time talking with me and helping me determine what type of vehicle would best fit my needs and then worked diligently to secure financing and a resulting monthly payment I could manage. I left the dealership that evening in a NEW Ford Fusion and I couldn't be happier! EVERYONE involved in my transaction was knowledgeable, friendly, helpful and came across as genuinely interested in taking care of me. I've never taken the time to write a review about something like this. But then again, I've never had an experience quite like this one. My son came away wondering what all the fuss is about car buying - mistakenly thinking all experiences must be just like this one! Sam Pack's Ford Country of Lewisville knows exactly how customers should be treated . . . and that's the way they do it! More

I am a very difficult customer to satisfy, and I am sure they know my name the moment they see it. I had some unique issues with my car, but I have to say I am 100% satisfied with the outcome on my service they know my name the moment they see it. I had some unique issues with my car, but I have to say I am 100% satisfied with the outcome on my service issues. I have bought several cars from Dwight also in the past and recommend him highly. Thanks Tony (the GM) and Homer(Shop Manager)!!! More