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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

5.0
2,304 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,304 reviews

December 23, 2011

Bought a certified expedition el limited, Really nice Bought a certified expedition el limited, Really nice suv for a good price John Gerarde was very nice and helpfull Overall great experience thank' More

by melk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Gerarde, John Gerarde
December 20, 2011

I was referred to Sam Packs and Salesperson, Tom Martin by a friend. She couldn't say enough great things about the Dealership as a whole and especially Tom. I have to agree that dealing with Sam Packs For More

by Shari75202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tom Martin
December 03, 2011

A few descriptives:Tom Martin, as a representative of the A few descriptives:Tom Martin, as a representative of the dealer, represented me as well. I knew what I wanted when I arrived, and had an adver More

by Jerry McKown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tom Martin
November 30, 2011

The experience was great. The deal was completed via the internet. They worked to get the financing that I wanted. The people were friendly and I loved the customer service. I would definitely buy from t More

by Rwrdds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwight Starnes
Nov 30, 2011 -

Sam Pack's Five Star Ford Lewisville responded

Hi Russ, Thanks for taking the time to write the review and I very much appreciate the compliments! I also want to thank you for selecting us to purchase your vehicle from Ford Country. Our goal is always to make sure that your experience was a great one. We look forward to continue to service you in the future, if there is anything that we can help you please contact me. Dwight Starnes, PS: My internet Director needs a good dentist and I of course will recommend you!

November 26, 2011

Very professional in both sales and paperwork. A very good experience and a very fine automobile. The dealership is clean and everyone that we met was very friendly. More

by SR Johnson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Bratcher
Nov 28, 2011 -

Sam Pack's Five Star Ford Lewisville responded

Greetings Mr. Johnson, Thank you for taking the time to share your thoughts regarding your buying experience here at Ford Country, I want you to know that we will always be here to serve you now and into the future. Thank you again for your business and welcome to the Ford Country Family! Paul Dibonaventura New Vehicle Sales Director

November 18, 2011

Dwight was a wonderful salesman - friendly, knowledgeable and no pressure. When we ran into body shop problems, the General Manager got involved and immediately resolved the issue. We like purchasing a car More

by Susan Wellborn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwight
Nov 21, 2011 -

Sam Pack's Five Star Ford Lewisville responded

Susan, Please accept our thank you for your business. Ford Country’s main focus has always been customer satisfaction plus long term relationships and we are here to serve you at all times. Should you have any questions regarding your vehicle, please do not hesitate to either call or stop by at any time. Again, thank you and welcome to the Ford Country family. Paul Diboventura New Car Sales Director Ford Country of Lewisville

November 17, 2011

The entire sales process was quick and easy. Sandy was very knowledgeable about the F150 and was wonderful to work with. No high pressure from him during the sales process or from finance during the pape More

by racer5kw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandy Staley
November 16, 2011

Let me share a little background on my personal situation. . . My previous vehicle was a 1995 Cadillac Deville named Pearl;, with 91,000 original miles and in great condition inside and out! I d More

by cartercl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Fuentes & Tom Martin
November 15, 2011

I was looking for a special Mustang and Eric took the time to help me build the car I really wanted. We searched the database and didn't find exactly what I wanted. I had never ordered a car but Eric wen More

by johnnywah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Karban, Eric Karban
Nov 15, 2011 -

Sam Pack's Five Star Ford Lewisville responded

John, Congratulations on your Ford! On behalf of Eric, Ford Country of Lewisville and I, please accept our thank you for your business. I'm glad to know that your experience here at Ford Country has been a great one; we will strive to make sure that our customers are always satisfied and to make sure that we can help you take care of any service needs you may have in the future. We look forward to a continuing relationship and it is our sincere desire that you remain completely happy with your new Mustang. Our goal is for you to continue to be 100% satisfied with Ford Country Should you have any questions regarding your vehicle, please give me a call or just stop by any time. John thank you again and welcome to the Ford Country family. Paul Dibonaventura Sales Director Sam Pack’s Ford Country of Lewisville 972-221-2900 ext. 2277 Pauld@fordcountry.net

Nov 16, 2011 -

Sam Pack's Five Star Ford Lewisville responded

Hello John, I just saw the feedback you sent to Dealer Rater regarding your experience working with me and Ford Country of Lewisville to order out your "special order Mustang". I just want to say it was a real pleasure working with you and your wife throughout the entire process. I am always enthused by a customer who loves the vehicle he is purchasing as you obviously do and I have the opportunity to make a dream come true. I'm probably almost as excited as you are. Really....... I do love the great sports cars of the past and those of the present as well. Thanks again John. Kind Regards, Eric Karban Ford Country of Lewisville

November 10, 2011

I recently purchased a new Ford F-150 from Sam Pack’s Ford Country of Lewisville and have the following to pass on. My salesman Michael Bratcher has by far been the best salesman I have ever had the plea More

by howardbaxter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Michael Bratcher
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