Sam Pack's Five Star Ford Lewisville

I was ready for battle when I came in to buy or look at buying a car. I was met with a smile by Tom my sales guy and he immediately got things rolling. It was truly a no hassle experience. I got the vehicl buying a car. I was met with a smile by Tom my sales guy and he immediately got things rolling. It was truly a no hassle experience. I got the vehicle I wanted and more without all the haggling. He was knowledgeable an able to answer all my questions. I have never had such a smooth transaction buying a car in my life. I didn't think it was possible. I would recommend this dealership, even to the most hard core car hagglers I know. Great experience. More

Eric provided excellent service. He was extremely knowledgeable on the Ford vehicles he showed me. He was friendly, helpful and patient giving me 100% of his attention. He came in on his day off to c knowledgeable on the Ford vehicles he showed me. He was friendly, helpful and patient giving me 100% of his attention. He came in on his day off to complet my sales transaction timely for me. He assured me if I had any questions after I took my new 2012 Ford Escape home to call him and he would be happy to help me out. He took the time to sync my phone for me before I left the dealership. He did a double check to ensure I had all my rebates used that were available to me. I would recommend Eric to others interesting in purchasing a Ford vehicle and I would personally buy from Eric again. More

Great staff, very helpful, seemed truly concerned about me as the customer and not the bottom line of profit. The finance person was also very friendly and helpful. I would highly recommend this dealershi me as the customer and not the bottom line of profit. The finance person was also very friendly and helpful. I would highly recommend this dealership to my family and friends. More

It was our first time to buy "Online" and I must say the experience was pleasant surprise. We had dreaded the "Attack of the Car Salesmen" by driving on the lot. We did our home work online and must say the experience was pleasant surprise. We had dreaded the "Attack of the Car Salesmen" by driving on the lot. We did our home work online and by visiting the lot after hours. When we knew what we wanted and what we would pay. We searched the inventory until we found what we wanted. We never set foot on the lot during business hours until we went to sign the paperwork and pick up the car. The only thing we did not have was the trepidation of the hassling and pressure of car shopping. Tom Martin was our Internet contact he made the process easy and pleasurable. It could not have been better if I had written the script. More

In the beginning I was a little frustrated with my requests. However, between all the people that helped me, everything turned around. I am very pleased to be back in a truck. I have been a custome requests. However, between all the people that helped me, everything turned around. I am very pleased to be back in a truck. I have been a customer of Sam Pack Ford for a very long time and had always had trucks. My overall experience was great. I want to thank all who helped me. The transaction went fast and smooth. More

From the very beginning of the process, Jim was a breeze to deal with. Dealt with him completely over the phone, and was very pleased with the way it all went. Would deal with him again. to deal with. Dealt with him completely over the phone, and was very pleased with the way it all went. Would deal with him again. More

Michael was great. He was friendly, helpful, honest, and easy to work with. I enjoyed the experience and will come to him for my next purchase. easy to work with. I enjoyed the experience and will come to him for my next purchase. More

I worked with Tom Martin and Brooke Dobbs. Both were terrific! I would definitely reccomend them. The dealership was clean and friendly. They had a good variety of vehicles to choose from. terrific! I would definitely reccomend them. The dealership was clean and friendly. They had a good variety of vehicles to choose from. More

My husband and I looked for over 9 months, going to over 7 different dealerships to find a car. Every dealership we went to treated us so poorly. We were about to give up when we decided to check out Sam Pa 7 different dealerships to find a car. Every dealership we went to treated us so poorly. We were about to give up when we decided to check out Sam Packs Ford in Lewisville. While there we met Greg Robertson he was so amazing. All the other sales people we have dealt with prior were so pushy and had no personality. Greg was the total opposite, he made us feel like we were family and there was no pressure. We walked away with a new Ford Mustang and couldn't be happier. If you are looking for a dealership where you are treated like family and respect, then Sam Packs Ford of Lewisville is the one for you. I gave this dealership a rating of 5 in every catergory. If there was a way to give them a higher rating I would. You have to check them out for yourself. More

I will recommend this dealership because of many things. First, my sales person listened to me right from the beginning, and provided helpful information. He promptly answered my emails and phone calls. I w First, my sales person listened to me right from the beginning, and provided helpful information. He promptly answered my emails and phone calls. I was warmly greeted at the dealership when I arrived, I didn't have to wait for service, and my sales person was very knowledgeable about Ford products. More