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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,302 reviews

December 15, 2023

Craig was very helpful. He answered my questions. I have used this dealer for all of my service the past three years. More

by gmwatkins10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Sanford
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Dec 16, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Gmwatkins10, At Five Star Ford Lewisville, it is important that our customers are knowledgeable about their vehicle care. Reach Craig and our techs at 972-221-2900 any time you need advice. Thank you for rating your service visit and please call on us again. Best regards, Kelly Blackwell, General Manager

December 15, 2023

Had a great experience buying my new ford f -150. Madi was very knowledgable and did a wonderful job More

by Mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madi
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Dec 15, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations, Mark, on the purchase of your new F-150. Madi and our sales team remain available at 972-221-2900 to address your technical or maintenance questions. Our goal is to make owning your truck a great experience. Thank you for your business and review. Best regards, Kelly Blackwell, General Manager

December 14, 2023

Zach with great. Kept me in the loop of what was going on with my car More

by Karate-Kid-Garage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Karate-Kid-Garage, for recognizing Zack and the Five Star Ford Lewisville service center. Helping you stay informed about your car is our goal. Reach out to 972-221-2900 any time you need advice. We hope you count on us again. Best regards, Kelly Blackwell, General Manager

December 13, 2023

Johnathon Spence, my service advisor, did an excellent job of explaining my problem and the cause. More

by Phil Hudson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathon Spence - 5 stars
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Dec 14, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Phil, Thank you for selecting Five Star Ford Lewisville for your vehicle care. Should you have additional needs or specific concerns, please don't hesitate to contact Zack and our techs at 972-221-2900. Your loyalty is highly valued, and ensuring your satisfaction remains our utmost priority. Safe travels, Kelly Blackwell, General Manager

December 10, 2023

The guys at Five Star work hard to get you into the vehicle you want. Nice job More

by Art B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hugo Peralta-Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Art, We're thrilled to hear about your positive experience with Hugo and our Five Star Ford Lewisville sales team! Your feedback means a lot to us, and we're dedicated to making every interaction exceptional. We look forward to your next visit and if you have any questions about your new Ford, feel free to reach out at 972-221-2900. Thank you, Kelly Blackwell, General Manager

December 09, 2023

I loved the text feature. Made it easy to communicate with service advisor and make payment. My car is driving good. More

by james25duhon@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2023 -

Sam Pack's Five Star Ford Lewisville responded

James, We were thrilled to hear your positive feedback about Zack's service. We'll ensure it reaches him and the entire Five Star Ford Lewisville team. Rest assured, you'll always receive focused attention and exceptional customer care whenever you visit our dealership or contact us at 972-221-2900. Thank you, Kelly Blackwell, General Manager

December 08, 2023

Excellent team. Transparent and honest. Worked with multiple dealers looking for the F150 with features and color I wanted. Five Star delivered. More

by Wjoegarrett
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jakson Velasquez
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Dec 09, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations, Wjoegarrett, on your new F-150 from Five Star Ford Lewisville. Don't hesitate to stop by or call Jakson or me at 972-221-2900 with questions about your truck. Our goal is a great ownership experience for you! Thank you, Kelly Blackwell, General Manager

December 07, 2023

Zach always go above and beyond in customer service! He is the ABSOLUTE BEST!! He keeps us well informed of the current service needs as well as what other services that may need to be performed next More

by jenamayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Jenamayer, We appreciate you at Five Star Ford Lewisville. Thank you for mentioning Zack and his efforts to help in our service department. He is definitely an asset to our customers and dealership. When you need future advice, reach Zack and our team at 972-221-2900. Best regards, Kelly Blackwell, General Manager

December 07, 2023

Ken and Sam Pack come thru again! Third purchase in 2 years. Such a quick and painless experience. The whole process was less than 2 hours. Ken and Sam Pack will continue to get my bu More

by Randy Eide
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations Randy on the purchase of your newest Ford from Five Star Ford Lewisville. It is great that Kenneth provided you a great shopping experience. Always expected customer-focused service when you visit. Reach out to 972-221-2900 or stop by if you would like to review the features on your vehicle any time. Thank you for your loyal business and review, Kelly Blackwell, General Manager

December 04, 2023

I can’t say enough good things about the experience I had when purchasing a new vehicle from 5 Star Ford in Lewisville. From our salesperson David Dezuniga to Zack Perez the finance manager - their customer More

by DL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Dezuniga
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Dec 05, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Welcome to Five Star Ford Lewisville, DL! We are grateful you found your way to our dealership. As a valued customer, please feel free to contact David, Zack, or me at 972-221-2900 whenever you require automotive advice. Your trust is important to us, and we're here to assist you. Thank you, Kelly Blackwell, General Manager

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