Sam Pack's Five Star Ford Lewisville

Tom Martin was fantastic, great salesman and would definitely recommend him to other people interesting in buying a new car. I'm very appreciative of Ford Country for hiring and supporting our mili definitely recommend him to other people interesting in buying a new car. I'm very appreciative of Ford Country for hiring and supporting our military personel. I noticed several posters throughout the dealership that reinforced this support, it means a lot to me and my family to see businesses publicly display their support for our troops. My only complaint with this experience was the time it took to complete the sale. I realize that it was on a Saturday afternoon but I don't think it should take 4 hours to complete the transaction. More

I've leased or purchased with Sam Pack's Ford Country for the last 15 years and have always experienced exceptional service. This purchase continues the "tradition"! (exception ... this review process is t the last 15 years and have always experienced exceptional service. This purchase continues the "tradition"! (exception ... this review process is tooooo convoluted ... has to be an easier way to say "thank you"! More

Staff was great. Art was very friendly and easy to deal with. I can appreciate the low pressure that made myself and my wife more comfortable with the process. If I know anyone looking for a ford I will with. I can appreciate the low pressure that made myself and my wife more comfortable with the process. If I know anyone looking for a ford I will send them Art's way. More

I thoroughly enjoyed working with Mr. John Costen. He is a consummate professional in every aspect that I encountered; he will get referrals from me!! Mr. Costen has a product knowledge depth I rarely encou a consummate professional in every aspect that I encountered; he will get referrals from me!! Mr. Costen has a product knowledge depth I rarely encounter. Also, he has great integrity! Therefore, I trust Mr. Costen and believe that he had my needs and preferences as first priority. I also appreciate Mr. Costen's introduction of Mr. Ron Romanoin the Service Department to me. Like my last F-350, the Ford Factory dropped the ball on quality inspection before shipping the truck. It is extremely frustrating and disappointing. Mr. Romano has taken excellent care of me so far and I expect he will resolve all of my issues. I believe Mr. Romano genuinely takes my issues as seriously as I do and does not downplay them. I felt less than confident in the paint and body shop, however. More

From the moment I entered the dealership Chase Prater was very cordial and accomodating. He met me at the door, we discussed my interests, selected a model, test drove it, and went inside to discuss a trade very cordial and accomodating. He met me at the door, we discussed my interests, selected a model, test drove it, and went inside to discuss a trade in and purchase. The thing I appreciated most was the relatively short amount of time to come to terms. Rather than numerous visits to the back room with the sales manager to draw out the process, the sales manager visited with me and we came to an agreement without lengthy delays. A fair price was reached in a reasonable amount of time. More

My experience at Sam Pack Ford was great. Artur Starr is not your typical car salesmen. He went above and beyond to make sure my boyfriend and myself got what we were looking for and made sure we were satis not your typical car salesmen. He went above and beyond to make sure my boyfriend and myself got what we were looking for and made sure we were satisfied. Two thumbs up! More

It was great working again with Dwight. The Dealership is professional, knowledgeable, and clean. A great place to purchase a vehicle. We'll be back. is professional, knowledgeable, and clean. A great place to purchase a vehicle. We'll be back. More

This is the second Ford we have purchased from this dealership. The first was purchased under a different Ford Ownership but we liked the service we received in gettin our car repaired so we kept comi dealership. The first was purchased under a different Ford Ownership but we liked the service we received in gettin our car repaired so we kept coming. We now have 4 Ford vehicles and all are serviced at Ford Country of Lewisville. John was great in helping us decide what car would be best for us. Originally we came in looking at a Focus but ended up purchasing our second Fusion. John explained all the benefits and showed us how other dealers were promising things that they couldn't deliver. I will continue to recommend Sam Pack's Ford Country. More

I have been coming to Ford Country since February to I have been coming to Ford Country since February to purchase a new truck. My obstacle was that I had to sell my car first before I could make a p I have been coming to Ford Country since February to purchase a new truck. My obstacle was that I had to sell my car first before I could make a purchase. Meanwhile, over the next six months or so I had some difficulty selling my car. But, I kept stopping by, saying hello and touching base with everyone. In the end, Michael started helping me and was extremely instrumental and diligent on getting a fair trade in value for my car that ultimately allowed me to purchase my new red candy F-150 4x4 Platinum. Michael's efforts, professionalism, and commitment made this sell possible. As result, Michael has created a relationship for life. In addition, I have shared my story with countless fellow Lewisville Police Officers where I have given out multiple business cards to go see Michael when they get ready to purchase a new Ford car or truck. Therefore, I would just like to say thanks to Michael for the dedication and commitment to make this purchase a reality. Asa Hinson More

I have purchased five cars from Sam Pack Ford-Ford Country. My husband has purchased two. The salesman that assisted us with these purchases is Tom Martin. We feel very comfortable working with Tom. H Country. My husband has purchased two. The salesman that assisted us with these purchases is Tom Martin. We feel very comfortable working with Tom. He is always professional and kind. He is accepting of our desires regarding the purchase of a new vehicle, and we know he will work to meet those wants and desires. He always makes it clear that we can call him with any questions we may have regarding the new vehicle and he will always takes the time to help. Tom makes the transition of one vehicle to the next a very pleasant experience. Elaine Mitchell More