Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,320 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
Contact Dealership
View Awards

1144 N Stemmons Fwy

Lewisville, TX

75067

Directions

By Type

Showing 2,320 reviews

February 11, 2024

Five star has always taken care of me and family every single time. Wether buying a vehicle or servicing our vehicles More

by Craig.Yarbrough0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations, Craig, on your new Ford. Stop by or call Michael and our staff at 972-221-2900. At Five Star Ford Lewisville, customer satisfaction continues to be the goal. Enjoy your ride! Thank you, Kelly Blackwell, General Manager

February 11, 2024

Service department is always attentive and listens to my concerns. They always call me to review proposed repairs and explain why the repair is necessary. Ron Romano, has been my service advisor for about More

by RepublicArsenal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2024 -

Sam Pack's Five Star Ford Lewisville responded

RepublicArsenal, We appreciate your loyalty at Five Star Ford Lewisville. Thank you for allowing Ron and our service team the chance to help with your automotive care. We look forward to scheduling future appointments at 972-221-2900. Safe travels! Best regards, Kelly Blackwell, General Manager

February 10, 2024

Best Service Manager and Department around. In and out in no time! Always as for Ron to be your Svr Mgr More

by OkiSFDoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moe Albasha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2024 -

Sam Pack's Five Star Ford Lewisville responded

OkiSFDoc, We appreciate the opportunity to help with your automotive care at Five Star Ford Lewisville. Your commitment to Ron and our service team is greatly appreciated. Between visits, reach us at 972-221-2900. We look forward to sharing our advice. Thank you, Kelly Blackwell, General Manager

February 09, 2024

Marc got me in the same day I called to make the appointment. Finished with the truck next day as promised. I would highly recommend Sam Packs service department in Lewisville. More

by Rustylong57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Anthony
Report | Print
Feb 10, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Rustylong57, Thank you for recommending the Five Star Ford Lewisville service center. Marc and our techs remain available at 972-221-2900. Let us know when you have truck concerns. We are here to share our advice and expertise. Best regards, Kelly Blackwell, General Manager

February 07, 2024

I had a bad taste for dealerships after going to Bill Utter but your shop and service reps did a great job and did it fast. More

by tombixby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy
Report | Print
Feb 08, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Tom, Thank you for finding your way to Five Star Ford Lewisville. Tracy and our techs welcome the chance to answer additional questions at 972-221-2900. We hope you count on us again. Best regards, Kelly Blackwell, General Manager

February 06, 2024

Appreciated the communication throughout the day and the follow-through on the original commitment. Thanks! More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Sears, Shane Rogers
Report | Print
Feb 07, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Paul, Thank you for recognizing so many of the Five Star Ford Lewisville service team. Communication continues to be a focus. Call us at 972-221-2900 with questions about your Ford any time. We are here to share our knowledge. Best regards, Kelly Blackwell, General Manager

February 04, 2024

Zach was awesome as always. Went above and beyond to give me the best deals along with a peace of mind. More

by Kiran.babyvp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Kiran.babyvp, for rating your Five Star Ford Lewisville visit. Customer experience is a focus at our dealership and we are happy you found great service with Zack. When you have future maintenance or repair needs, we hope to hear from you at 972-221-2900. Best regards, Kelly Blackwell, General Manager

February 03, 2024

Over all Ron and service department ( commercial account) had done very good job the way I revealed More

by hvuong1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Hvuong1948, On behalf of Ron and the Five Star Ford Lewisville fleet service staff, thank you for taking the time to share your review. We want to make certain you are satisfied with all of our service. Don't hesitate to call 972-221-2900 when you need Ron and our tech's advice. Take care, Kelly Blackwell, General Manager

February 02, 2024

Everyone was extremely helpful from the service manager, the service writer to the shuttle driver! Definitely a good experience! More

by Ckjohnson56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Rogers
Report | Print
Feb 03, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Ckjohnson56, It is our goal at Five Star Ford Lewisville to make vehicle care effortless. Thank you for rating your experience. Reach Shane and his team for future needs at 972-221-2900. Best regards, Kelly Blackwell, General Manager

February 02, 2024

I’m very satisfied with service department and the staff that provided me with my need’s while my vehicle been repaired. Grate job. Thank you More

by Tractor 4235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Tractor 4235, for taking the time to rate your Five Star Ford Lewisville service visit. Customer experience is important and we invite you to reach Zack at 972-221-2900 with maintenance or repair concerns any time. We look forward to seeing you again. Best regards, Kelly Blackwell, General Manager

1
...
17
18
19
...
232