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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,302 reviews

January 27, 2024

Zack is always on point the whole service depart is bad xxx always take care of the customer More

by peteyork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Sears, Shane Rogers
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Jan 28, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Peteyork, Thank you for your loyalty to Zack and the Five Star Ford Lewisville service center. It was our pleasure to assist you, and we are truly thankful for the trust you placed in us. Reach our service team at 972-221-2900 any time you need advice. Safe travels and call us any time. Take care, Kelly Blackwell, General Manager

January 26, 2024

Good service staff. Good transportation to and from dealership. I will continue to use the dealership More

by wegendt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy
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Jan 26, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Wegendt1, We strive to provide an exceptional customer experience at Five Star Ford Lewisville, and your satisfaction is our top priority. If you have any questions or need further assistance, please don't hesitate to reach out to 972-221-2900. We value your business and look forward to serving you in the future. Thank you, Kelly Blackwell, General Manager

January 25, 2024

5 Star Lewisville was able to get me in for a warranty repair within 3 days, others in the area were 3 to 8 WEEKS. Jeff was awesome, kept me informed of diagnosis and repair all the way through. I will de More

by Rshoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Diamond
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Jan 26, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Rshoff, Thank you for scheduling your repair at Five Star Ford Lewisville. We do our best to offer timely service and we hope you call on us again. Reach Jeff and the team at 972-221-2900. We look forward to serving you again. Take care, Kelly Blackwell, General Manager

January 23, 2024

Good service today for a full synthetic Mobil 1 oil and filter change—-in and out in less than an hour More

by Trainman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Stanford
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Jan 24, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Trainman, Our focus in the Five Star Ford Lewisville service center is complete customer satisfaction. Don't hesitate to contact Zack and Craig at 972-221-2900. Reach out any time you have automotive questions. Safe travels and thanks for your endorsement! Best regards, Kelly Blackwell, General Manager

January 17, 2024

The sales manager is very personable and made sure to take care of us. The service team is on point and ensured that it was done right the first time. More

by SV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Peralta
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Goodman
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Jan 18, 2024 -

Sam Pack's Five Star Ford Lewisville responded

SV, Your complete satisfaction is the goal at Five Star Ford Lewisville. If there's anything specific you'd like to share or if you have any further comments, please feel free to reach me at kblackwell@sampack.com or 972-221-2900. We hope to see you and your Ford again. Sincerely, Kelly Blackwell, General Manager

January 16, 2024

They did good oil change and tire rotation and supposedly checked out the automatic headlight switch More

by suesue22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Suesue22, We appreciate you and your business at Five Star Ford Lewisville. Count on Zack at 972-221-2900 whenever you have vehicle concerns. Thank you for rating your recent service visit! Best regards, Kelly Blackwell, General Manager

January 16, 2024

They did a great job at keeping me in the loop and suggesting only the work that was needed. He also had my truck ready at pick up time. I was in and out. More

by Fordshopper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer
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Jan 17, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Fordshopper, Whenever you need truck advice, we hope you call on Five Star Ford Lewisville. Spencer and our staff welcome your questions at 972-221-2900 any time. Safe travels! Best regards, Kelly Blackwell, General Manager

January 13, 2024

Car was picked up as scheduled. The requested service was completed promptly and a report was given to me. And the car was returned before noon. Courteous service. More

by ssmcbride42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Stanford, other names not known
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Jan 14, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Ssmcbride42, We are grateful for the chance to help with your auto care at Five Star Ford Lewisville. Reach our service team at 972-221-2900 when you need our advice. We are happy to share our knowledge so you can fully enjoy your Ford. Thank you for your feedback and business, Kelly Blackwell, General Manager

January 10, 2024

Alec was very professional. no high pressure selling and believe I got a good deal! . More

by n2flyng
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alec Simpson
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Jan 11, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations, n2flyng, on your new Ford! Customer experience is the focus at Five Star Ford Lewisville and its great to hear you found working with Alec efficient. Call 972-221-2900 with questions about your vehicle. Helping you fully enjoy your vehicle is the goal. Best regards, Kelly Blackwell, General Manager

January 10, 2024

Great service, great team, got me taken care of! Always a good experience here. Julie is a great advisor to work with More

by anthony4291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sears, Shane Rogers
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Jan 11, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Anthony4291, Your full satisfaction with our services at Five Star Ford Lewisville is the goal. When Julie, Paul, or Shane can offer automotive advice, give us a call at 972-221-2900. We are grateful for the chance to help you. Thank you for your business and feedback, Kelly Blackwell, General Manager

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