Sam Pack's Five Star Ford Lewisville

Trade-In and new car lease Sam Pack continues to impress us. This is our 7th vehicle with these guys and we'll continue to buy from them until we're too old to drive! Tom Mart Sam Pack continues to impress us. This is our 7th vehicle with these guys and we'll continue to buy from them until we're too old to drive! Tom Martin, as usual, went out of his way to make sure we were taken care of, even when he was sick! True dedication to his job! He's one of the main reasons we continue to use Sam Pack. We also had the pleasure of meeting John Gerarde; he made sure we were completely satisfied and taken care of, he also had great knowledge of the vehicle and showed us some of the fun, new technology features. Both Tom and John made sure we understood that if we had questions at any time, we could contact them and they'd be more than happy to work us through them. It was another enjoyable and stress-free experience! More

No Pressure Sales As a single woman who hasn't bought a new vehicle since 2004, I was a little apprehensive. Michael Bratcher was the best sales person for me. His no p As a single woman who hasn't bought a new vehicle since 2004, I was a little apprehensive. Michael Bratcher was the best sales person for me. His no pressure approach made me very comfortable. He took the time to answer all my questions and actually encouraged me to take my time. Actually, everyone at Sam Pack Ford from the Sales Manager to Financing treated me very well. Check out Sam Pack Ford in Lewisville, TX if you are thinking about buying a vehicle. More

Awesome new car buying experience I ordered a 2017 F150 with Jacob Freeman. They had the best price, and there were absolutely no games. Everyone is professional. They don't tack on I ordered a 2017 F150 with Jacob Freeman. They had the best price, and there were absolutely no games. Everyone is professional. They don't tack on any surprises like dealer add-ons. When I went in to complete the purchase, everything was painless and easy. I don't normally write reviews, but my experience was just so much better than I have experienced at other dealerships. More

Great experience! would recommend to anybody I worked with Lincoln Hill in my recent car purchase. He was very helpful and had a great knowledge of the vehicles. Lincoln was able to answer all qu I worked with Lincoln Hill in my recent car purchase. He was very helpful and had a great knowledge of the vehicles. Lincoln was able to answer all questions I had. All the staff at Sam Pack's Ford Lewisville was very friendly, and the used car I purchased was missing one of the keys, but the dealership was more than willing to help me, and was even willing to make me a second key out of good-will even though they didn't have to. I would recommend this dealership to anybody looking to purchase a vehicle new or used! More

WORST DEALERSHIP EVER!!!! stay away from this place. I purchased a car from here a week ago with the sales person telling us that the used car has a check engine light on and it would be fixed. Against m I purchased a car from here a week ago with the sales person telling us that the used car has a check engine light on and it would be fixed. Against my better judgement I should of never signed the contract with thinking a dealership would actually live by their word. The finance manager wrote on the WE OWE to check engine light and because he did not write ": check engine light and fix" this dealership has tried to get out of paying for the repairs on the car. Now mind you they couldn't fix the car in their own service dealership so they sent it to Honda to fix which I would rather them fix it anyway but now they are trying to pass a 1,500.00 cost onto us to fix the car. Why the xxxx would anyone buy a used car with a check engine light on without the dealership assuring me it would be fixed? Their are a million dealerships with used cars why on earth would anyone buy a car that they know will not be fixed and that they have to dump more money into it on top of the loan they are taking out from a bank???? It has been 8 days and the car is still not fixed. We finally got fed up because we were never offered a loaner car this entire time until last night when we had to drive all the way down there to ask for one. Zach in service openly admitted when they first got the car it had a check engine light on and they couldn't find anything wrong with it so they cleared the check engine light and put it back on the lot to sell it. This is extremely deceitful and un-ethical to sell used cars that they know has something wrong with it and then don't bother to tell the customer buying it. I guess they were hoping I would drive the car off the lot and then when the light came back on it would be our problem. unfortunately for them it came on during my test drive and they assured it would be fixed. I have asked to cancel this contract so that we can walk away and they wont have to pour any money into it and neither will I and I have not heard back from any finance manager in the last three days from the messages that were left. I am 3.8 years old and this is the worst car buying experience I have EVER had in my life. I have lived in several states but after this car buying experience in Texas now scares me if this is what dealerships do. So i guess now i will be writing several reviews on this dealership as well as writing the attorney general and several other agencies in regards to this dealership. Texas needs a lemon law for used cars because it allows dealerships to be fraudulent in the used cars they do sell because they know once they get you to sign that contract they don't have to do anything. STAY AWAY from here if you are buying a used car or at the very least make sure you ask to drive the the used card for a weekend so you can make sure they did not do anything shady to the car and you can drive it for 50 miles to see if a check engine light comes on that they tried to cover up. I would hate for someone else to go thru what i am going through and not have the extra money to dump into a car right away. More

Great to work with Matt James and Five Star Ford I had the pleasure of buying a F-150 from Matt James and the Five Star Team. This was my first experience in buying a Ford and Matt was extremely help I had the pleasure of buying a F-150 from Matt James and the Five Star Team. This was my first experience in buying a Ford and Matt was extremely helpful and knowledgeable about the Ford lineup. He was professional, courteous, and timely in all of our dealings. I would recommend Matt James to any of my friends. More

Excellent Service! We had the easiest experiences purchasing our vehicles from Sam Pack's Five Star Ford. Everyone was friendly and there was no pressure and we even e We had the easiest experiences purchasing our vehicles from Sam Pack's Five Star Ford. Everyone was friendly and there was no pressure and we even ended up purchasing 2 vehicles. Sam Pack's has made us loyal Ford customers for years. More

Excellent Service at Sam Pack Ford Our 2015 Ford Explorer was totaled in an accident. We had it towed to Sam Pack Body Shop! AWESOME service and they were on top of it! We purchased th Our 2015 Ford Explorer was totaled in an accident. We had it towed to Sam Pack Body Shop! AWESOME service and they were on top of it! We purchased the car at Sam Pack and so we decided to use them again. Again Awesome support and Matt Jackson and Justin , Sales Manager were fantastic to work with and made the process less painful. Buying a car is painful but LOVE the SERVICE LOVE the FRIENDLINESS! I highly recommend Sam Pack you will not be sorry! If you have a problem tell them and they will get it fixed!! More

Andrew Loftice The deal was great but the customer service from Andrew was even better. He was very helpful, would recommend him to anyone needing a car. The deal was great but the customer service from Andrew was even better. He was very helpful, would recommend him to anyone needing a car. More