Sam Pack's Five Star Ford Lewisville

Outstanding service, knowledgeable staff I’ve known the GM at this store since we were kids. However the staff doesn’t know that. I’ve always been treated fairly and the work is top notch. Ev I’ve known the GM at this store since we were kids. However the staff doesn’t know that. I’ve always been treated fairly and the work is top notch. Even after warranties are gone the vehicle will still need service and I don’t see myself going anywhere else. Competitive prices 5 star service. Keeps me coming back! More

Very great experience We were elated when we came in for a review of the 2018 Ford Explorer on Thursday that there was no pressure to buy since we had decided on the vehicl We were elated when we came in for a review of the 2018 Ford Explorer on Thursday that there was no pressure to buy since we had decided on the vehicle and then explained our wants and needs that we required in this vehicle. Casey then said he had what we wanted in a program car which should meet our needs. Vehicle was just that and we explained we may need to wait until 2019 and he was gracious and said he understood then his manager came and suggested we do just that by getting the vehicle now and we could pay in 2019 cash as we wanted. That is what we did and now have a great vehicle that fits our needs and they took our trade in to make it happen. Thank you guys for a great experience. More

Michael Bratcher My experience with this dealership and Michael Bratcher are very good. This review is about my 3rd and 4th car buying experience with him. All I can My experience with this dealership and Michael Bratcher are very good. This review is about my 3rd and 4th car buying experience with him. All I can say is, would I have gone back if it wasn't a good experience. Michael is great to work with and knows his vehicles. He works with you to get you the vehicle you want and keeps things going. He works tirelessly to make a customer happy. Did I get the best deal I could? Maybe not. Am I happy with what I got? Yes. In many cases, I'd rather get a good deal (read not the best) and work with someone I believe I can trust to do me right than someone I cannot. I think this is the way Michael works. Will I buy from him again? If he's still at the dealership, I most likely would. Everyone at the dealership was nice and things were done as I expected. Thanks to all. More

Sorry, we can't help you... YET I have received 2 safety recalls on my 2017 Ford F150 that I purchased from this dealership. In addition, the Android Auto isn't working properly bec I have received 2 safety recalls on my 2017 Ford F150 that I purchased from this dealership. In addition, the Android Auto isn't working properly because Ford Pass hasn't been updated since 2016 (and apparently cannot be updated by the user, contrary to the information on the Ford site). I also requested an oil change and I need the side mirror replaced because someone hit it. I called today to bring in the vehicle for service. Given the depth of the work and time involved to make the repairs, I asked it they could provide a loaner vehicle (being holiday season, things are more hectic than usual). Ron says, the parts for the recall are on backorder (really? you aren't equipped to handle a series of safety recalls)? He further stated that he doesn't have any loaner vehicles available and there is a "long waiting list for loaner vehicles.. at least 3 weeks, but by then we should have the part for the recall. I'll call you then to schedule and "maybe" we'll have a loaner then." Really? You expect me to believe that a car dealership doesn't have have a loaner vehicle available? Ford is recalling my vehicle because of its inadequate craftsmanship and you can't provide a loan vehicle for my use while you repair it? You would think I was asking them to divide by zero. Also, it's a big red flag when the Service Department is that far"backed up." If this is true, it is likely either attributed to the fact that the vehicles are riddled with issues due to poor build quality and/or the Service Department is grossly mismanaged. My previous vehicle was a GMC.. it wasn't as nice as my F150, but I can say with a doubt that the Service Department at the GM Dealership was top notch and customer-centered. They provided a loaner vehicle when repairs were needed (without having to request it) and they always scheduled you ASAP. It appears that Sam Pack Ford will bend over backwards to earn the sale (like most dealerships), but it appears that they are not interested in maintaining the relationship with you after the sale. At this point, my family will likely not purchase any additional vehicles from this dealership. In the unlikely event that we do, I will be sure to tell them... "I'm going to need at least 3 weeks to think about whether to buy, maybe longer. I'll call you to schedule some time in 3 weeks or more." This dealership needs to ask itself, is it truly worth it to lose a customer's relationship over their refusal to provide a loaner vehicle -- A service that is customarily provided by other dealers who are interested in preserving that coveted customer-dealer relationship? Also, a bit of advice.. If the demand for loaner vehicles is truly greater than 3 weeks, perhaps this should prompt management to re-evaluate the number of vehicles that are made available for that purpose. More

Lewisville Five Star is #1 Service Center Excellent service center and our awesome service advisor Ron Romano. We bring our cars there for the past 15 years and we are very satisfied. Everyo Excellent service center and our awesome service advisor Ron Romano. We bring our cars there for the past 15 years and we are very satisfied. Everyone is very friendly and helpful. We appreciate all of you. Russ and Yasaman Contractor More

#1 car buying experience overall from first contact to inventory search to purchase discussions to completing financing the team held up a #1 car buying experience. shout out overall from first contact to inventory search to purchase discussions to completing financing the team held up a #1 car buying experience. shout out to Casey appreciate your followup and commitment to helping find that car and to Taylor for finding the finance package that fit my needs. recommend when looking for a vehicle give this team a chance. More

Awesome service 1st time in for service had an excellent experience thank you Annette Congrove my service advisor and Ralph Alvarez the tech. I really appreciate y 1st time in for service had an excellent experience thank you Annette Congrove my service advisor and Ralph Alvarez the tech. I really appreciate you guys taking care of my car today. More

On Point The service center using Paul Schoder as the service writer has taken care of my vehicle fleet for the last 10 years and he and his staff stay on poin The service center using Paul Schoder as the service writer has taken care of my vehicle fleet for the last 10 years and he and his staff stay on point and warm the 5 Star rating just like they name. Keep up the good work. Harold Dalton More

Oil change It was easy to make an appointment online. Service called to confirm appointment and advise on wait time. Greeted primptly upon arrival. Car was serv It was easy to make an appointment online. Service called to confirm appointment and advise on wait time. Greeted primptly upon arrival. Car was serviced and washed. More

Hassle free buying All negotiations were done via internet, and they beat the best price I found from other dealerships in DFW. Everyone who helped me through the proces All negotiations were done via internet, and they beat the best price I found from other dealerships in DFW. Everyone who helped me through the process of buying are professionals. Great sense of humor even past the dealership closing time. More