Sam Pack's Five Star Ford Lewisville

Great experience 3rd vehicle to buy from here. As usual the salesperson (Patsy) was great. Got in and out in no time at all. I would recommend her and Sam Pack’s Ford 3rd vehicle to buy from here. As usual the salesperson (Patsy) was great. Got in and out in no time at all. I would recommend her and Sam Pack’s Ford to all My friends. More

Completely Satisfied Ron was thorough and professional. Quick turnaround and no surprises. I relied on Ron for recommendations and he was honest in his responses. Good guy Ron was thorough and professional. Quick turnaround and no surprises. I relied on Ron for recommendations and he was honest in his responses. Good guy. More

Program Trailer Brakes After discovering that the trailer brake controller had not been programmed, William Mills worked with another dealer close to my home to correct this After discovering that the trailer brake controller had not been programmed, William Mills worked with another dealer close to my home to correct this omission which saved me a 150 mike round trip. This was a great help to me and greatly appreciated. More

Excellent car buying experience Highly recommend everyone to go see Patty’s and the crew at Five Star Ford in Lewisville. I bought a used F-150 and it was the best car buying experie Highly recommend everyone to go see Patty’s and the crew at Five Star Ford in Lewisville. I bought a used F-150 and it was the best car buying experience. More

Fantastic Great service, everyone was super accommodating with the needs i needed. I really enjoyed every employees attitude. Everyone was awesome. I would reco Great service, everyone was super accommodating with the needs i needed. I really enjoyed every employees attitude. Everyone was awesome. I would recommend anyone to visit ! More

A wierd problem The new vehicle we purchased here in Lewisville for my college daughter was taken to Lubbock (several hundred miles away). She found a dealer there to The new vehicle we purchased here in Lewisville for my college daughter was taken to Lubbock (several hundred miles away). She found a dealer there to address a check-engine light problem. After 2 weeks with no repair, not even a diagnosis, and a stranded 19 year old daughter away from home I was unhappy. I was NOT getting straight answers from the service dept there over the phone. I sought explanations and help from my dealership. As always everyone at Sam Pack Lewisville was very attentive, helped by providing info and a couple of phone calls. It was then that things began to happen in Lubbock. May have been coincidence but I doubt it. I really appreciate the customer support and extra effort I received for a situation that was really out of their control. More

Great customer service! Kenneth and Kyle were very professional. Loved the truck and the price i got. Ive been coming to this dealership for a while now an customer service! Kenneth and Kyle were very professional. Loved the truck and the price i got. Ive been coming to this dealership for a while now and have sent customers here for a while aswell, and that’s definitely not going to change. More

Amazing quality of people Everyone was so nice, understanding and helped with anything I needed. I would go back there time and time again. Every step was explained to help me Everyone was so nice, understanding and helped with anything I needed. I would go back there time and time again. Every step was explained to help me understand it easier. More

Amazing Our salesman’s person Irving was a great salesman was able to answer all the questions we had and made the whole process easy and even had some pizza Our salesman’s person Irving was a great salesman was able to answer all the questions we had and made the whole process easy and even had some pizza for us while we waited for all the paperwork. Great experience More

Great customer service The customer service was really great. Zach stayed in contact with me over the time my car was being serviced and kept me up to date on the progress. The customer service was really great. Zach stayed in contact with me over the time my car was being serviced and kept me up to date on the progress. Zack also anticipated my needs of needing a car while mine was being serviced and provided me with a vehicle to use. My car was returned to me cleaned up and washed and ready to go. Overall it was a great experience and I anticipate returning for future service to my car. More