Sam Pack's Five Star Ford Lewisville

The people make the difference not these people though. Very disappointed in my last attempt to get a vehicle here. This is not the same sales force that treated me so very well before. Very disappointed in my last attempt to get a vehicle here. This is not the same sales force that treated me so very well before. More

Best truck buying experience I've never bought a vehicle alone before - I usually have someone else there with me just to either a) make it less awkward or b) be my escape plan fo I've never bought a vehicle alone before - I usually have someone else there with me just to either a) make it less awkward or b) be my escape plan for if things get too ridiculous - someone to nudge and say "don't we have plans and need to leave?" kinda thing. I can honestly say that it was the most pleasurable, simple, low maintenance, drama free experience I've ever had. Last truck I bought was 5 years ago (different dealership) and it was awful - but this time, at Sam Packs, I was highly impressed. I've had my truck serviced at Sam Packs before and always been pleased with their service department, but never dealt with sales side. Big shout out to Daryn for being an awesome sales person - I told him exactly the features I wanted and such, and less than 2 minutes later he pulls up with ... the perfect truck. He somehow managed to take my laundry list of features, restrictions, yes to this and no to that, and on and on... and compartmentalize it into the perfect truck... I ended up buying it, and the whole experience was just completely stress free - even though my credit isn't good, and I worried that would be a major hindrance. Keep up the good work. I'll definitely be back again in the future to buy again from you in a few years. Thank you for taking such good care of me. More

taking a minute to brag about Jasno Murphy Met Jason in 2003 when I bought a new pick-up truck in Abilene tx. He was a mechanic then went to service advisor. He has always done the job right an Met Jason in 2003 when I bought a new pick-up truck in Abilene tx. He was a mechanic then went to service advisor. He has always done the job right and told you what you needed and what could wait to be fixed. Very honest and his word is gold, never says oh yea and you need this and this. I have drove in 15 minutes before closing and he would tell you if we have the parts in stock we will stay and fix it,and he did. Most honest advisor that I have ever seen. Guess I will be driving to Lewisville to get service now .Since he left Abilene service does not exist. Good going this man will bring you business as new and repeat . Thanks Jason for letting me know where you are ...Noel Reed More

Jerry Crider best Sales Person in the business! Jerry Crider went beyonf the norm to help me Purchase a new Ford Fiesta from him! I live in another city yet Jerry has everything done, paperwork r Jerry Crider went beyonf the norm to help me Purchase a new Ford Fiesta from him! I live in another city yet Jerry has everything done, paperwork ready, my car ready, when I arrived! Outstanding customer service from the Entire staff! Go see Jerry Crider for your next vehicle! You will be glad you did!! More

excellent experience I do not live in Texas, so I contacted Kenneth Burke and told him what I wanted. He found the ideal used vehicle for me. The service he provided was a I do not live in Texas, so I contacted Kenneth Burke and told him what I wanted. He found the ideal used vehicle for me. The service he provided was above and beyond great as we were working long distance via phone. Picked up the vehicle yesterday and am very satisfied with it. I highly recommend the dealership and Kenneth Burke for the service they provided. More

Kenneth Burke goes above and beyond to make sure buying your vehicle isn’t a hassle or run around. Respects your time and his no nonsense approach to helping you goes above and beyond to make sure buying your vehicle isn’t a hassle or run around. Respects your time and his no nonsense approach to helping you find the right car at he right price!! Rajun Cajun!! More

Excellent Professionalism I applaud Hugo, Joseph, Whitney, and Kyle for their professionalism. The staff listened to my needs and accommodated me as well as they could with an I applaud Hugo, Joseph, Whitney, and Kyle for their professionalism. The staff listened to my needs and accommodated me as well as they could with an open and honest line of communication. That kind of attention promoted trust during the buying experience. More

Five stars for FIVE STAR This dealership has gotten our business for three vehicles now. We drive almost 3 hours to come exclusively here, this team will work with you on anyt This dealership has gotten our business for three vehicles now. We drive almost 3 hours to come exclusively here, this team will work with you on anything, and make sure you are 100% taken care of from the minute you walk into the door. Love my five star dealership! Jerry is a JOY to work with. And Kyle busted his butt for what seemed like 6 hours to get the deal done. More

Great team and quickest close! I was delighted to work with Tom Andrews and Daryn Harkins. They were transparent, thorough, humble and very fast. I highly recommend them for both I was delighted to work with Tom Andrews and Daryn Harkins. They were transparent, thorough, humble and very fast. I highly recommend them for both new and used vehicles. More

Service on radio and broken truck handle I LOVE the guys at Ford Lewisville!!! They are so polite and always get me in ASAP!! I live in Carrollton and have a Ford Dealership by my house, and I LOVE the guys at Ford Lewisville!!! They are so polite and always get me in ASAP!! I live in Carrollton and have a Ford Dealership by my house, and their customer service gets a -100 compared to my dealer in Lewisville. They are worth the drive and distance for their amazing customer service. They give results, not excuses!! If you are looking for a new vehicle, I recommend Cassey! He is the bomb.com and went above and beyond than any salesperson I have ever done business with. If you need service done, I recommend Kyle!! He too is a star at Lewisville. Because of these guys here, I feel so comfortable and know ill be taken care of. You deserve all the stars in the galaxy, but for standing rating purposes, you get a 5!!! More