Sam Pack's Five Star Ford Lewisville

-accounting issues that lead to 4 months of waiting for the entire radio/screen/aux/USB/Backup camera sensor system to be out for 4 months -no guarantee on repairs when same part goes out -condescending the entire radio/screen/aux/USB/Backup camera sensor system to be out for 4 months -no guarantee on repairs when same part goes out -condescending managers that tell you to "watch your tone" "you need to lower your voice when you speak to the next person" "you shouldn't be frustrated with us" -being ignored after several calls were put in to the general manager -being told I needed to find another dealership to go to and that I was not allowed back after I was legally obligated to report a theft My family and business has bought over 20 vehicles from this dealership in the past 10 years and I can PROMISE that we will never give another dollar to One Star Ford of Lewisville. More

These guys are liars. They signed me up for warranties I never asked fir. Then refused to fix it. They promised to refund the mistake last February. They finance manager even called and lied saying he woul never asked fir. Then refused to fix it. They promised to refund the mistake last February. They finance manager even called and lied saying he would refund 100% of the warranty More

Paul is a conscientious skilled individual who helps his customers very well I am pleased to have his expertise with my automobile Judy Groening Thank you every time customers very well I am pleased to have his expertise with my automobile Judy Groening Thank you every time More

Great Ford Service Dept - Zack always so helpful Hi We have 2 older Fords ( Explorer and Escape ) and we get our vehicles serviced at Ford Lewisville with Zack. He is always so helpful and only te Hi We have 2 older Fords ( Explorer and Escape ) and we get our vehicles serviced at Ford Lewisville with Zack. He is always so helpful and only tells us what actually needs to be fixed/replaced. We even brought our other daughters Jeep in and had the Works tune-up and had the brakes fixed. Just wanted to give a shout out to Zack in Ford Service and say Thanks! Greg More

Top of the Line Customer Service This is my 8th purchase from 5 Star Ford and want to say Kenneth was the best Salesman I've worked with on buying a new car or truck from, We stopped This is my 8th purchase from 5 Star Ford and want to say Kenneth was the best Salesman I've worked with on buying a new car or truck from, We stopped in to buy seat covers for my older F250 and after having such a great visit and meeting Amberle Alford and hearing about Ford's new car specials from someone in Aftermarket sales we came back to buy. Kenneth wasn't like any salesmen I've meet or dealt with in the past, Kenneth was Outstanding never pushed us and never made us feel like we were just another sale for someone, he has gone above and beyond even after the sale. More

I dropped my truck off at Five Star Ford Lewisville 8/21 after my trucks check engine light came on while driving on 121. Truck wouldn’t move or start so I had it towed in for service. I bought the truck fr after my trucks check engine light came on while driving on 121. Truck wouldn’t move or start so I had it towed in for service. I bought the truck from Five Star Ford Lewisville as a certified pre owned truck and had 140 miles left on my powertrain warranty. I patiently waited as one week became one month, then two until I was told to come pick up my truck that it was ready but for some reason the check engine is still on “but don’t worry everything is fine”. The audacity for any dealership to say that to a customer is beyond frightening. Because of the simple fact that if the truck was fixed, it wouldn’t have a check engine light on and also because my warranty would be out in a matter of days I told them my truck isn’t fixed and is even telling them it’s still messed up. Couple days later I get a call that it’s just a spark plug issue and they assured me while it’s not covered, once that’s done the check engine light would go away. At this point Im starting to realize I’m getting played by the dealership to not have to fix my truck, let warranty run out and then be told “sorry can’t help ya”. Told them I’d pay for the spark plugs and labor and to authorize the work so check engine light goes away. I don’t hear from them for another 2 months. Spark plugs take an hour at worst. Finally get the call end of December that my truck is ready for pick up and check engine light is gone, ended up being “another part” and they had it replaced. Picked up the truck yesterday and my check engine light is back on and truck is sputtering like it’s all kinds of messed up still. Pictures attached to show when I dropped off truck, picked up and check engine light today. I can’t help but feel like they knew exactly what they were doing and crossed their fingers that check engine light didn’t come on until a couple days later. Beyond disappointed with the experience I’ve had thus far to say the least and can’t believe a large dealership would put customers in this position. I can’t begin to imagine how many times they’ve done this same thing and had the customers come back a couple miles over warranty only to tell them kick rocks. More

great service. terrible customer service. does not know how to speak to customers. asking questions on invoices will leave you feeling patronized and belittled. admin wastes more time complai does not know how to speak to customers. asking questions on invoices will leave you feeling patronized and belittled. admin wastes more time complaining about responding to duplicate inquiries instead of satisfying the customers needs and not wasting the customers time. More

His horse is awesome!! Kelvin wasn't able to get me into a vehicle but he did let me pet his horse, Sparkles, who was a little bit on the smelly side but without a doubt a g Kelvin wasn't able to get me into a vehicle but he did let me pet his horse, Sparkles, who was a little bit on the smelly side but without a doubt a good daily ride horse. More

Great Service Advisor Zach has been a great service advisor. He knows my car and my service plan. Zach is great with follow up so I know he will always keep me in the loop Zach has been a great service advisor. He knows my car and my service plan. Zach is great with follow up so I know he will always keep me in the loop. I know my car is in good hands at Five Star Ford in Lewisville. More

Biggest mistake of my life. I have bought a lot of vehicles in my life but I have never been as ripped off as I was by buying a true piece of crap from this dealership. I have bought a lot of vehicles in my life but I have never been as ripped off as I was by buying a true piece of crap from this dealership. More