Sam Pack's Five Star Ford Lewisville

I have to leave a star to leave the review. Called and inquired about the new Bronco demo. Got on their “priority waitlist/appointment” calendar to demo. We arrived 30min prior to our appointment. When inquired about the new Bronco demo. Got on their “priority waitlist/appointment” calendar to demo. We arrived 30min prior to our appointment. When we did, we were shuttled into the showroom to wait our turn, secure my license and insurance card. We waited an hour for our opportunity to see it while more and more sales staff pushed drop ins ahead of us. Seems anyone that comes in and demands to see it gets priority over customers anxious to meet their appointment. Our salesperson was aware we were being shuffled around and delayed and tried to keep our appointment reasonable. When we go out for our turn, we are told yet another couple was waiting and we’d have to just wait. We explained we had an appointment and had been there since 10:30am and the guy was dumbfounded. At that point he acts like he’s going to speak to management. We walked away. Poorly run experience. You don’t need an appointment, just complain loud enough and you will get priority, apparently. This dealership runs on chaos and disorganization apparently. More

We had a pleasant experience buying our new/used Ford Explorer. Moe was very nice and helpful! So was Jimmy, in finance. This our third time to use a Sam Pack 5 Star company. We will continue to. Explorer. Moe was very nice and helpful! So was Jimmy, in finance. This our third time to use a Sam Pack 5 Star company. We will continue to. More

Moe made it easy to do business, and got me a fair deal. More

Came into this location in May. The vehicle I was looking at didn’t work out for me, salesman promised to look for me a car in my price range. I found one at his store within my price range. I called, text a at didn’t work out for me, salesman promised to look for me a car in my price range. I found one at his store within my price range. I called, text and emailed my sales man never heard back from him the car sold. He was all about finding me a car at the end of the month but then not after. Still haven’t heard a word back from him yet. While the the other Sam Pack locations have followed up with me and looking for a vehicle More

We had a great experience with Moe on a car we had found online. It took a little back and forth to get the price we wanted on our trade in but we’re able to get the deal we wanted! online. It took a little back and forth to get the price we wanted on our trade in but we’re able to get the deal we wanted! More

Salesman was knowledgeable and courteous . Test drove several cars before we found the one we wanted. He answered all our questions with each car we looked at several cars before we found the one we wanted. He answered all our questions with each car we looked at More

There was no haggling, offered a fair price for my trade in and far price for the new truck. I would recommend Sam Packs Five Star Ford to anyone! in and far price for the new truck. I would recommend Sam Packs Five Star Ford to anyone! More

Moe was fantastic! They listened to all my concerns and addressed everything fairly. I will be referring friends and family to this dealership for great service and deals! addressed everything fairly. I will be referring friends and family to this dealership for great service and deals! More

Mo is fabulous to work with. He is a zero pressure kinda guy. He dealt with my very type A personality and just really listened. I did not plan on buying a vehicle the day I test drive both the pla kinda guy. He dealt with my very type A personality and just really listened. I did not plan on buying a vehicle the day I test drive both the platinum and ST but, after he thoroughly went over all of the options I fell in love with and bought my ST. Now... Mr. Flores in finance was amazing. He really laid out all our options and we were able to make the best financial decision for us. My overall experience was fantastic. More

Moe was very patient with me and even offered to drive me back home and leave my old car. The process was quick and the financing side helped me out as much as they could! back home and leave my old car. The process was quick and the financing side helped me out as much as they could! More