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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

5.0
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,302 reviews

October 20, 2021

Everyone was very thorough, helpful, and friendly. We would recommend this Ford service department. Thank you! More

by allison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank and driver (can’t remember name (Louis?)
Oct 21, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, allison, We are dedicated to providing our Five Star Ford Lewisville guests with outstanding customer service and quality work you can trust! We look forward to hearing from you again at 972-221-2900. Best Regards, Chuck Lee, Service Director

October 20, 2021

Very happy with the level of service received! 🙂 Service was done as quickly as possible More

by ida.white
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Oct 21, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello ida.white! Thanks for the great star rating for Paul and Five Star Ford Lewisville. We look forward to being of service again. Between visits, reach us at 972-221-2900 when questions arise. Take care, Chuck Lee, Service Director

October 20, 2021

Once again, Ron and the Service team at Five Star Lewisville Ford took great care of me! They remember me and my car, always lay out great options, and keep me informed of progress! True profession More

by randall.posey1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello randall.posey1, Thank you for your loyalty to Five Star Ford Lewisville. We sincerely value your business and hope to be of service to you again in the future. Please let Ron or me know when you need our advice at 972-221-2900. Best Regards, Chuck Lee, Service Director

October 19, 2021

Great service as usual. They came out to my office and did the service. Awesome. More

by Sss200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Sears
Oct 20, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Sss200, We appreciate hearing you found our Five Star Ford Lewisville mobile services convenient. Thank you for sharing your feedback and please call us again at 972-221-2900. Kind Regards, Chuck Lee, Service Director

October 19, 2021

Took my car in for pre-paid oil change and tire rotation at my appointment time. They had me complete and on my way in 35 minutes. Great, courteous service. Thanks! More

by TomD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, TomD, for sharing your comments and recognizing Ron and his efforts. We really appreciate your business at Five Star Ford Lewisville. Let us know when we will see you again at 972-221-2900. We will look forward to it. Take Care, Chuck Lee, Service Director

October 19, 2021

We were able to get the car in fast and repair only took a couple hours. Took it in at 7 and had it back by noon. More

by Mdtay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Oct 20, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Mdtay, We do our best to serve our Five Star Ford Lewisville customers efficiently. Thank you for rating our efforts. Annette and I remain available for your care concerns at 972-221-2900. We appreciate you! Take Care, Chuck Lee, Service Director

October 19, 2021

My service representative Pete did an amazing job! Super fast, kept me informed, took care of me right when I pulled up and all the way till truck was ready! For happy with my service today thank you Pete! More

by Jacob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete
Oct 20, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Jacob, Keeping you safe and comfortable in your vehicle is the goal with our Five Star Ford Lewisville service team. Pete and I welcome your questions at 972-221-2900. Any time you have automotive concerns, we are here to help. Thank you, Chuck Lee, Service Director

October 17, 2021

Great service. They kept me updated and didn’t take long. Thanks again Sam Pack’s. More

by Grcantellano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Grcantellano, Thanks for taking the time to rate your Five Star Ford Lewisville service visit. Zack is a wealth of knowledge and we both welcome additional questions at 972-221-2900. We are here to help you keep safe in your vehicle. Take Care, Chuck Lee, Service Director

October 17, 2021

I love Sam Pack Ford. I’ve had personal service from them since I bought my Explorer “Ruby” 6 years ago. Recalls to service calls and tires to brakes. They keep me informed and they do not try to do anything More

by Rebelgirl87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Sears
Oct 18, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Rebelgirl87, We really appreciate the opportunity to help you care for "Ruby" and we look forward to keeping you both safely on the roads for many more years. Reach Zack, Paul, or me at 972-221-2900 any time! Let us know when we will see you both again. Thank you, Chuck Lee, Service Director

October 16, 2021

As long as people like Paul Schroeder represent FordI As long as people like Paul Schroeder represent Ford I will be a happy camper Judy Groening More

by judyservpro8117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Breanna, Paul Schroeder
Oct 18, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Judy! It is great to hear you find your vehicle advice with Paul and Five Star Ford Lewisville. Your driving safety and comfort are our goals. Reach Paul or me at 972-221-2900 again. We appreciate the chance to work with you. Sincerely, Chuck Lee, Service Director

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