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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,302 reviews

October 30, 2021

Great job! Fast service! Will come back again! Pete did amazing and was knowledgeable and professional More

by doubledown37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete york, Paul Sears
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Oct 31, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Theone, We will look forward to welcoming you back to Five Star Ford Lewisville any time! Thank you for working with Pete and don't hesitate to call us at 972-221-2900. Safe travels, Chuck Lee, Service Director

October 29, 2021

I really appreciate Ron Romano and the Service Techs at Five Star Ford in Lewisville. I noticed that my truck had been driven after the repairs on my Brakes. That 5 mile test drive tells my that they car More

by Tony P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Tony, for the great star rating for Five Star Ford Lewisville and Ron! If you have any additional needs or questions, we will be more than happy to assist you at 972-2221-2900. Safe travels, Chuck Lee, Service Director

October 27, 2021

Ron and the rest of the staff at Sam Pack Ford in Lewisville always make me feel a valued customer and service our cars promptly and without up charges. More

by Mommyof8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Mommyof8! You are a valued customer at Five Star Ford Lewisville. We want you and your family safe and comfortable during your travels. When Ron and I can help with your maintenance or repair concerns, don't hesitate to call us at 972-221-2900. Thank you, Chuck Lee, Service Director

October 27, 2021

Communicated well. Explained anything I asked in detail. Very satisfied. I will definitely come back. More

by carololds2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete York, Kyle Wasson
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Oct 28, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello carololds2005, On behalf of the Five Star Ford Lewisville service team, thank you for being our customer. Communication is always important, so reach us any time at 972-221-2900. We are here to help with all of your vehicle concerns. Thank you, Chuck Lee, Service Director

October 27, 2021

Great service department. We’ll staffed with knowledgeable help. Very accommodating for seniors. Prompt service and right on time as promised Explained recall notice satisfactorily Suggeste More

by Wrenlowery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
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Oct 27, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Wrenlowery, for taking the time to recognize Annette and Five Star Ford Lewisville. We want you to feel welcomed and comfortable every time you are here. Between visits, give us a call at 972-221-2900. It is great to have the opportunity to serve you. Best Regards, Chuck Lee, Service Director

October 27, 2021

Always enjoy working with my Service Advisor Pete York who is ready to serve! I can trust the services he recommends and know that my requests will be taken care of. More

by cheryl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Report | Print
Oct 28, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Cheryl, Thank you for recognizing Pete! Everyone at our service center wants you comfortable and safe during your travels. Call us when maintenance or care questions arise at 972-221-2900. We look forward to seeing you again. Take Care, Chuck Lee, Service Director

October 27, 2021

My service guy Frank keep me informed through out the entire process. Expecting to be there all day. But i was in and out. More

by Twomykal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank
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Oct 28, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hi Twomykal, Thanks for taking the time to rate your Five Star Ford Lewisville experience. We want you fully aware of your vehicle's care. Don't hesitate to call us at 972-221-2900 with questions. We are here for you. Take Care, Chuck Lee, Service Director

October 27, 2021

Zack continues to be a trusted and helpful service advisor for me at Five Star Ford - has been for past 4 years - will definitely continue to come back due to people like Zack at Five Star More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Scott, We really appreciate your remarks about Zack and the Five Star Ford Lewisville service team. Thanks for all four years of business and we look forward to many more. Reach us any time at 972-221-2900. Best Regards, Chuck Lee, Service Director

October 26, 2021

Great Service—clean—pleasant —Very Quick pleased —Comfortable and explained all Service needed and the price. More

by Kenneth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
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Oct 26, 2021 -

Kenneth responded

"Great Service—clean—pleasant —Very Quick pleased..." Great Service—clean—pleasant —Very Quick pleased —Comfortable and explained all Service needed and the price.

Oct 26, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Kenneth, for rating your Five Star Ford Lewisville service experience. We want you comfortable every time you are here. Pete and I welcome questions between visits at 972-221-2900. Let us know when you need our advice. Take Care, Chuck Lee, Service Director

October 26, 2021

Moe is an awesome person and was so helpful! He made our trade-in process easy and stress free! More

by Angela
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Albasha
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Oct 27, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Angela! On behalf of Moe and our Five Star Ford Lewisville sales team, we appreciate your high marks, Customer care continues, stop by or call us at 972-221-2900 whenever you need our assistance. We are here for you! Keep in touch, Jay Odom, General Sales Manager

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