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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,302 reviews

November 04, 2021

The work was done faster than expected and it was cheaper as well. Overall really satified !!! More

by elite_hot_rod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
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Nov 04, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, elite_hot_rod, for taking the time to rate your Five Star Ford Lewisville experience. Our goal is to make all of your visits efficient. Reach Annette or me at 972-221-2900 when you need our advice. We are always happy to help. Take Care, Chuck Lee, Service Director

November 04, 2021

I would definitely refer 5 Star Ford to my friends and family. Paul in fleet services especially. Thank you guys for taking great care of me! More

by robert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
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Nov 04, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Robert, We really appreciate your business and referrals at Five Star Chevrolet. Paul and I always welcome your questions at 972-221-2900. Your complete satisfaction is our goal. Thank you for sharing your feedback and please stay in touch, Chuck Lee, Service Director

November 04, 2021

They always take very good care of my car at Five Star Ford. I never have to wait too long for regular service appointments. They make it easy to maintain my car. More

by Diane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Diane, Thank you for continuing to choose Five Star Ford Lewisville for your vehicle needs. On behalf of Ron and our technicians, thank you! We look forward to hearing from you again at 972-221-2900. Take Care, Chuck Lee, Service Director

November 04, 2021

Good service at five star ford as usual. RON ROMANO KNOWS WHAT HE IS DOING. More

by Wor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annette Congrove
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Nov 04, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Wor, Thanks so much for recognizing Ron and the Five Star Ford Lewisville service team. We want you fully knowledgeable about your vehicle. Between visits, reach us at 972-221-2900. Let us know when you need our advice. Take Care, Chuck Lee, Service Director

November 04, 2021

Have been buying and having cars serviced at Ford Country for over 25 years. Great service. Trust their service department implicitly. Our service advisor Ron Romano is one of the few people I truly trust wi More

by messingy@att.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Messingy@att.net, Your loyalty to Five Star Ford Lewisville is very much appreciated. Thank you for endorsing Ron and our technicians. Let us know when you have future concerns with your Edge at 972-221-2900. We are here to help you enjoy your Ford. Take Care, Chuck Lee, Service Director

November 03, 2021

A service manager that I totally trust and appreciate. His team is very professional and a pleasure to do business with. More

by Drmunday
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Report | Print
Nov 04, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Drmunday, for recognizing Paul and the Five Star Ford Lewisville service department. Keeping you informed about the care of your vehicle is important. Call us any time at 972-221-2900. Take Care, Chuck Lee, Service Director

November 03, 2021

They found the problem with my car which was very hard to find and fixed it took very good care of me and my car. More

by patricia_aiello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank
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Nov 04, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello patricia_aiello, The Five Star Ford Lewisville service team focuses on finding and fixing vehicle issues in a timely manner. Thank you for rating Frank and our team. When we can be of further service, reach us at 972-221-2900. We want to help in any way we can. Take Care, Chuck Lee, Service Director

November 03, 2021

Excellent service. Good. Advice. Pete was helpful with good advice. I love my Ford Edge. More

by gmwatkins10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete
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Nov 04, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello gmwatkins10, We really appreciate receiving your high marks for Pete and Five Star Ford Lewisville. Our advice is always available to you! Reach us any time at 972-221-2900. Thank you, Chuck Lee, Service Director

October 31, 2021

Annette Congrove was very helpful and she even talked me into buying a set of tires she did a great job. More

by leonpetty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Report | Print
Nov 01, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Leonpetty, Thank you for sharing your Five Star Ford Lewisville experience. Annette and I only want the best for our customers and we remain available for your questions at 972-221-2900. Safe travels and please stay in touch, Chuck Lee, Service Director

October 30, 2021

Paul always takes great care of me and my truck. If there is anything wrong he never fails to make it right. More

by cpsimek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Report | Print
Oct 31, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello cpsimek, It is great to hear you found working with Paul and the Five Star Ford Lewisville team efficient. Expect good service every time you visit. Whenever you have questions, reach us at 972-221-2900. Thank you, Chuck Lee, Service Director

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