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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

5.0
2,302 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,302 reviews

December 11, 2021

This was my first time going here. They were real nice guys who valued your time and didn’t have you sitting in the dealership all day. This team was a breath of fresh air. More

by Sir Will.i.am
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York the service tech and Max the shuttle driver. The whole staff was friendly even the ones I didn’t work with.
Dec 11, 2021 -

Sir Will.i.am responded

5 stars

Dec 11, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Sir Will.i.am! Welcome to Five Star Ford Lewisville. We want to make all of your visits to our service center as convenient and efficient as possible. We also want to hear from you again at 972-221-2900. Keeping you safe and comfortable with your travels is our goal. Thank you for your business and review, Chuck Lee, Service Director

December 11, 2021

Pete was wonderful! Kept me informed throughout the whole process and was very kind. Always love taking my car here. More

by Emilysavage128
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete
Dec 11, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Emilysavage128, It is always great to see you and your vehicle at Five Star Ford Lewisville. Between visits, Pete and I welcome your auto questions at 972-221-2900. Safe travels and please stay in touch. Thank you and happy holidays, Chuck Lee, Service Director

December 11, 2021

Zack in service is always so helpful and friendly. He keeps us informed and updated. Appreciate his professionalism and the great work by the service team. More

by greg.ohearn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Greg, Thanks so much for taking the time to rate Zack and the Five Star Ford Lewisville service department. Customer communication continues, so don't hesitate to reach out when you have additional vehicle care concerns at 972-221-2900. We are here to help in any way we can. Safe travels and happy holidays, Chuck Lee, Service Director

December 10, 2021

The customer service was great at Sam Pack’s Five Star Ford! They made it an easy transaction. We will return! More

by Kimp
Recommend Dealer
Yes
Employees Worked With
Moe Albasha
Dec 11, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello Kimp, Congratulations on your new vehicle from Moe and Five Star Ford Lewisville. We want to make all of your visits to our dealership seamless. Thank you for shopping with us and sharing your review. Let us know if you would like to revisit any of Ford's features at 972-221-2900. Happy Holidays, Jay Odom, General Sales Manager

December 09, 2021

Sams five star form did a great job and negotiating a good deal for me. Moe did an outstanding job in communication, customer service skills insert me he is a man of honor and integrity. Very pleased wit More

by Jmsecrist01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric/ Financial manager, Moe Albasha
Dec 09, 2021 -

Jmsecrist01 responded

Fantastic service

Dec 10, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Jmsecrist01! We appreciate the chance to help with your vehicle needs at Five Star Ford Lewisville. Any time we can offer our automotive advice, please reach Moe or me at 972-221-2900. Happy Holidays, Jay Odom, General Sales Manager

December 09, 2021

Pete really went above and beyond! I had a very bad experience with the service team at Bill Utter, and was started to doubt if I'd purchase a Ford again. Pete worked with my schedule and really did a More

by thomasplock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete
Dec 10, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Welcome to Five Star Ford Lewisville, Thomas. We are more than happy to share our Ford knowledge any time you need help with your vehicle. Reach Pete or me at 972-221-2900. Thank you for sharing your experience and please stay in touch. Happy Holidays, Chuck Lee, Service Director

December 09, 2021

Great service and explanations as to what their doing and why Word word word word More

by pete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Pete, Thanks a lot for taking the time to rate Ron and Five Star Ford Lewisville. We look forward to seeing you again for service. Please reach us at 972-221-2900. Happy Holidays, Chuck Lee, Service Director

December 09, 2021

Service is quick and they include a courtesy car wash, prices are within decent average More

by vic700208
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations, vic700208, on your purchase at Five Star Ford Lewisville. Michael and I remain available for additional questions at 972-221-2900. Enjoy your ride and please stay in touch. Thank you, Jay Odom, General Sales Manager

December 09, 2021

All employees were very helpful and thoughtful. That’s the way business should be conducted! More

by svknox
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J.R. Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota Hensley, Daryn Harkins, Moe Albasha
Dec 09, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations svknox! How exciting to begin the holiday season in a new Ford from Five Star Ford Lewisville! Thank you for shopping with us. Let us know when we can welcome you back at 972-221-2900. We want you completely comfortable in your ride. Safe travels and enjoy the season, Jay Odom, General Salse Manager

Dec 09, 2021 -

svknox responded

Thanks for an excellent experience.

December 08, 2021

Service was completed professionally and promptly. Was able to work my vehicle in for service even though very busy shop. More

by btkelly51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Dec 09, 2021 -

Sam Pack's Five Star Ford Lewisville responded

Hello btkelly51, It is always great to hear from our Five Star Ford Lewisville service customers. Thank you for taking the time to rate Paul and our dealership. We do our best to accommodate our guests and we look forward to hearing from you again at 972-221-2900. Happy Holidays, Chuck Lee, Service Director

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