Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sam Pack's Five Star Ford Lewisville
Lewisville, TX
2,277 Reviews
"Family owned and operated, Sam Pack's Five Star Ford Lewisville, offers a pleasant purchase and repair experience for everyone. We take great pride in what we sell and stand behind our large selection of products - all with a Non high pressure sales philosophy. Come see the difference for yourself."
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,277 reviews
January 22, 2022
Visited the service department for scheduled maintenance on my vehicle. The service advisor was knowledgeable and kept me informed during my visit. General manager walked through and greeted us and introdu on my vehicle. The service advisor was knowledgeable and kept me informed during my visit. General manager walked through and greeted us and introduced himself. More
by DennisL
Employees Worked With
Pete York
Helpful January 22, 2022
Great experience with my visit with the ford dealership and very nice people five star rating and very nice people five star rating More
by Dino4695
Employees Worked With
January 21, 2022
Zach was amazing. Very kind and informative. I appreciate the updates he gave me while working on my car. 10/10 recommend having Zach service your vehicle. the updates he gave me while working on my car. 10/10 recommend having Zach service your vehicle. More
by townsend_jazmin
Employees Worked With
January 21, 2022
Always can count on Zach and Five Star Ford. The cashiers, especially Allison, was extremely helpful, patient and courteous!!!! cashiers, especially Allison, was extremely helpful, patient and courteous!!!! More
by Art Abraham
January 21, 2022
Zach Nixon always takes great care of my vehicle needs. Very easy to work with. Sam Packs is the only place that has serviced my truck since I bought it there in 2012. Great place ! Very easy to work with. Sam Packs is the only place that has serviced my truck since I bought it there in 2012. Great place ! More
by 2011 F150
Employees Worked With
January 20, 2022
John took initiative to reach out and update on progress and cost. There were no surprise charges when I came to pick it up and work was accomplished on schedule as promised. Thx for a great experience. and cost. There were no surprise charges when I came to pick it up and work was accomplished on schedule as promised. Thx for a great experience. More
by Bstaalsen
Employees Worked With
John Crutcher
January 19, 2022
Just moved back to Denton County. Although we have a Ford dealership within a mile of our home,I decided to go back to the location I trusted 10 years ago. I was greeted promptly at my appointment time and l dealership within a mile of our home,I decided to go back to the location I trusted 10 years ago. I was greeted promptly at my appointment time and left within the time I was advised it would take to complete my request. The service rep as well as the rest of the staff members all were top notch professionals. The free car wash was the icing on the cake and 100% appreciated! Keep up the good work! More
by Bkdarltx
Employees Worked With
Jon Crutcher, Annette Congrove
January 19, 2022
I really appreciate Ron, Annette, and the staff for keeping me informed on the process and progress of the vehicle. The shuttle guys, Luis and Matt, were friendly and safe drivers. keeping me informed on the process and progress of the vehicle. The shuttle guys, Luis and Matt, were friendly and safe drivers. More
by bellmelissa88
January 18, 2022
Great service and very good at keeping customer updated. Zach Nixon is the best service rep in the business. Zach Nixon is the best service rep in the business. More
by Steve.berthold
Employees Worked With
