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Sam Pack's Five Star Ford Lewisville
Lewisville, TX
2,322 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:30 PM
Tuesday 8:30 AM - 8:30 PM
Wednesday 8:30 AM - 8:30 PM
Thursday 8:30 AM - 8:30 PM
Friday 8:30 AM - 8:30 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,322 reviews
March 16, 2022
Getting our Ford Bronco Sport to Five Star Ford in Lewisville was a crazy adventure, but once it was there they did a great job. They were quick to order necessary parts, quality service and kept us i Lewisville was a crazy adventure, but once it was there they did a great job. They were quick to order necessary parts, quality service and kept us in the loop about what was going on. More
by terri
Employees Worked With
March 16, 2022
I had an appointment for service and was taken as soon as I arrived at the dealership. My person was Pete. He was extremely helpful, knowledgeable and friendly. Everything went smoothly and I wax very hap I arrived at the dealership. My person was Pete. He was extremely helpful, knowledgeable and friendly. Everything went smoothly and I wax very happy it’s everything overall. More
by Jgregg
Employees Worked With
Paul Sears
March 15, 2022
I was very pleased with the process. They called a Lyft for me because the Five Star shuttle was already out. Pete let me know what would be done and even went over my service plan. They called a Lyft for me because the Five Star shuttle was already out. Pete let me know what would be done and even went over my service plan. More
by KC5AMT
Employees Worked With
Pete York
March 14, 2022
5 Star Ford provides exceptional service. The service rep (Ron Ramano) always follows up and is proactive in ensuring everything that is needed is done. The service rep (Ron Ramano) always follows up and is proactive in ensuring everything that is needed is done. More
by Jfmiskell
Employees Worked With
March 13, 2022
The work was performed promptly and I was kept informed of my vehicle status by the service manager. of my vehicle status by the service manager. More
by JRP
Employees Worked With
Other Employees :
Paul Schroeder, Annette Congrove, Paul Sears
March 11, 2022
Everything about my experience was outstanding. Paul Schroeder did and staff did a great job. I will go out of my way to use this dealership again. Paul Schroeder did and staff did a great job. I will go out of my way to use this dealership again. More
by Greggweber
Employees Worked With
Shuttle driver, Paul Schroeder
March 11, 2022
Based on warranty service experience: Great experience. Thank you for keeping me informed about the vehicle status. Zach is a great guy and listened to me about issues that were known about on experience. Thank you for keeping me informed about the vehicle status. Zach is a great guy and listened to me about issues that were known about on the vehicle but may not be as easy to detect. Basically listening about known TSBs and warranty based on other cars and model years that I was experiencing rather than leaving it to "can not reproduce issue". I will certainly be back for service. More
by simbacat233
Employees Worked With
March 10, 2022
Excellent service from Zach in the service department. Took great care of me and communicated Took great care of me and communicated More
by William.crosby
Employees Worked With
