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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

5.0
2,305 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,305 reviews

November 20, 2024

They were clear with their communications. They went out their way to make sure that I was satisfied. So I am very pleased with their services 😀 More

by Mcgregoriesha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Mcgregoriesha, Thank you for shopping at Five Star Ford Lewisville. Zack, Xavier, and I are here to help you enjoy your Jeep purchase. Stop by or give us a call at 972-221-2900. We appreciate the chance to help with all of your auto needs. Sincerely, Andrea Ballard, General Manager

October 31, 2024

Recently we purchased truck from ford the service was awesome. Iliana Davila who really helped my husband in buying a truck with a good deal. We really appreciate Iliana for her great knowledge in market More

by gowthamireddy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Iliana Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Gowthamireddy, We're so glad to hear you had a great experience with Iliana at Five Star Ford Lewisville. Your satisfaction is our top priority, and your kind words mean a lot to us. Thanks for shopping with us and please reach Iliana or me at 972-221-2900 for vehicle advice. Best regards, Andrea Ballard, General Manager

October 25, 2024

Malcolm, Xavier, and Tony were all super helpful friendly and attentive, they helped me get into my new 2024 bronco sport, this is my first brand new car I am very very pleased and happy with, they were all More

by mateoleyja
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Recinos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Gorman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, mateoleyja, for recognizing your Five Star Ford Lewisville sales team. We are dedicated to helping you enjoy your new Bronco Sport. Stop by or give us a call at 972-221-2900 for vehicle advice any time. Congratulations! Best regards, Andrea Ballard, General Manager

October 24, 2024

He made this a quick process and he's super friendly! Malcome is very personable! More

by Shannon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Recinos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations, Shannon, on your vehicle from Five Star Ford Lewisville. Your positive feedback about Malcolm means a lot. He along with our entire team strive to provide the best possible customer service, and it's rewarding to know we met your expectations. Thank you again for your business and trust. Reach us at 972-221-2900 any time. Best regards, Andrea Ballard, General Manager

September 22, 2024

Lewisville Ford was the ONLY FORD DEALER IN THE AREA that would agree to do more than an oil change on a Saturday, and what a PHENOMENAL job they did. Our F150 TURNED OFF on I35 Friday at 4:32pm. Got it to Z More

by BrokePowerboost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, BrokePowerboost, for the great endorsement of Five Star Ford Lewisville. We were happy to diagnose the issues with your truck. If you need additional advice, give Zack and our techs a call at 972-221-2900. We hope you count on our service team again. Best regards, Andrea Ballard, General Manager

September 16, 2024

This was the best car buying exerience ever thank you to Iliana and Iliana Gonzalez and Malcolm . Your customer service was 5 Stars More

by alanadengate79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malcolm Recinos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iliana Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Alanadengate79, Iliana, Malcolm, and the entire Five Star Ford Lewisville staff congratulate you on your new Ford! Thank you for the kind endorsement and your business. Let us know when you need our vehicle knowledge at 972-221-2900. Enjoy your ride! Best regards, Andrea Ballard, General Manager

September 16, 2024

Iliana Davila and Tom Andrews provided exceptional service. They thoroughly explained everything, ensuring I was completely satisfied with my car purchase. Their prompt responses and attentive care we More

by Santoya18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Recinos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Iliana Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Santoya18, We're so glad to hear that you had a great experience with us! Iliana, Tom, and Malcolm are fantastic members of our team, and we're thrilled that they were able to provide you with excellent service. Thank you for choosing Five Star Ford Lewisville. We hope to hear from you again at 972-221-2900. Take care, Andrea Ballard, General Manager

September 12, 2024

Illiana Davila has been our go to for all ford vehicles she goes above and beyond to help you have a smooth process big thank you for the entire team for helping me out in a difficult time. More

by Steve85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jakson Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iliana Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Steve85, for taking the time to recognize Iliana, Jakson, and Five Star Ford Lewisville. We are focused on helping you enjoy your purchase. Stay in touch at 972-221-2900. Your endorsement and business mean a lot to us. Take care, Andrea Ballard, General Manager

September 03, 2024

We recently moved out to southeast TX. We have plenty of dealers in our area. I have bought from Moe before and had a great experience. What made me drive three hours to buy another one fr More

by sawhite37
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moe Albasha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakson Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Sawhite37, Thank you for driving the extra miles to shop with Mo once again at Five Star Ford Lewisville. We hope you travel home in your new Ford was amazing. If you found you need Mo or my advice on its technical features, please give us a call at 972-221-2900. We continue to be available to offer advice. Best regards, Andrea Ballard, General Manager

August 22, 2024

Try someplace/anyplace else. ... Because this particular advisor needs help in customer service and friendly interaction. More

by Will Shepard
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Xavier Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Mr. Shepard, We are very sorry to hear that you had a poor service experience. This is not the standard we strive for, and we take all customer feedback seriously. However, we cannot locate your contact information in our system as a Lewisville customer, so it's difficult for us to investigate your specific situation. To ensure we can address your concerns and improve our service, I would be grateful if you could contact me directly at aballard@sampack.com or 972-221-2900. Sincerely, Andrea Ballard, General Manager

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