Sam Pack's Five Star Ford Carrollton - Service Center

Excellent Service From Drew Crysdale Service Manager Drew is by far the best Service Manager I have ever dealt with at a Ford Dealership. Drew has great customer service, and attention to detail on an i Drew is by far the best Service Manager I have ever dealt with at a Ford Dealership. Drew has great customer service, and attention to detail on an issue is excellent. Ford would be lucky if all service managers were like him. More

Great buying experience. No surprises. Great people who really care about helping you find the exact vehicle you're looking for. Jose Garcia was very patient and informative during the who Great people who really care about helping you find the exact vehicle you're looking for. Jose Garcia was very patient and informative during the whole process. Nothing but positive all the way around. More

Great Second Time Buyer Experience Melanie Lucero and Carl Teachout were a great team! We were taking our 2013 Fusion in for a recall service appointment. Upon entering the lot Melanie Melanie Lucero and Carl Teachout were a great team! We were taking our 2013 Fusion in for a recall service appointment. Upon entering the lot Melanie recognized us and even though she was busy with a customer Carl immediately was out to welcome us. We had leased a Ford Edge in 2013 from Melanie and had also talked with Carl on several occasions. There was no pressure to buy and since the Fusion lease was coming up soon we were appraised of what our options were. The lease of our 2016 Ford Escape went smoothly and Melanie, Carl, Kirk, and Justin were all a pleasure to work with. We will definitely work with Melanie and Carl when the lease is up on the Ford Edge!! More

As always, exceptional service and customer care! My service representative is Clay Young, and he always exceeds my expectations when I bring my truck in for service and repairs. I'm a loyal customer My service representative is Clay Young, and he always exceeds my expectations when I bring my truck in for service and repairs. I'm a loyal customer of Sam Pack's dealership in Carrollton. I would, and do, recommend them to everyone when the subject is auto related. More

Outstanding Service I drove in from San Antonio Saturday morning and our check engine light came on in the Expedition. We were only up in Dallas for the day and planned t I drove in from San Antonio Saturday morning and our check engine light came on in the Expedition. We were only up in Dallas for the day and planned to head back the next morning. I called around to 3 other Ford dealerships and explained my situation only to be told that they were too busy. All I was looking for was someone to "plug" the truck in and let me know what the issue was so that I could get back to San Antonio to get it fixed without breaking down. When I called Sam Pack I could tell that they were busy, but Vincent said that he could squeeze me in at 1:30 that afternoon and take a look. After being there an hour not only had they identified the problem, but they had already fixed it as well! I greatly appreciate Vincent taking the time to listen to me and going above and beyond. More

Don't worry about the service, it's gonna' be a 10. I have the only experience I need with the dealership service department. In my many years of using Sam Pack's Five Star Ford I have used only Clay. I have the only experience I need with the dealership service department. In my many years of using Sam Pack's Five Star Ford I have used only Clay. No need to change. More

The Extra Mile I have used Garrett for several years for my service. When I had new tires and rim put on my Ford Edge, I had a rather unusual request. I wanted to se I have used Garrett for several years for my service. When I had new tires and rim put on my Ford Edge, I had a rather unusual request. I wanted to see if the mechanic could trace the rim on the cardboard the rim came in so I could cut out and use to cover my rims when I polish tires to keep the spray from getting on rims. He did, and the repair guy even put a metal handle on it! Outstanding going the extra mile to satisfy a customer. More

Electrical problem 2013 F150 Vince did a great job helping to get our truck repaired. He kept us informed of what was being done on our truck at all times. The truck runs great no Vince did a great job helping to get our truck repaired. He kept us informed of what was being done on our truck at all times. The truck runs great now! More