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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,670 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,670 reviews
June 22, 2017
Great experience! Grant W. was more than helpful in helping us find the vehicle we were looking for. He made sure the vehicle that we wanted was delivered. The entire e Grant W. was more than helpful in helping us find the vehicle we were looking for. He made sure the vehicle that we wanted was delivered. The entire experience was pleasant. More
by Perla P
June 21, 2017
New Truck Purchased a new truck. Worked with Kaleb and Rueben. They found the exact truck I wanted. Everything was a breeze and would highly recommend this deal Purchased a new truck. Worked with Kaleb and Rueben. They found the exact truck I wanted. Everything was a breeze and would highly recommend this dealership. More
by Clifton023
June 18, 2017
Amazing Mr. Munden and Mr.Flash were both amazing on helping me purchase my first car! My mom and I were both able to walk out with brand new fords!!!! I will Mr. Munden and Mr.Flash were both amazing on helping me purchase my first car! My mom and I were both able to walk out with brand new fords!!!! I will definitely be going back to them in the future! If you are looking for a car I definitely recommend these two they had great customer service and made my car experience so much fun!!!!! More
by Laurrin24
Employees Worked With
Mike Munden, Jeff (Flash) Flaishans
June 16, 2017
Great group of people We just bought the wife her new Escape for her birthday and to replace the one we lost in an accident. This was the fourth vehicle we have bought from We just bought the wife her new Escape for her birthday and to replace the one we lost in an accident. This was the fourth vehicle we have bought from Michael @ 5 Star Ford and everyone was a smooth purchase More
by RPBrown
Employees Worked With
Michael Krantz, Brandon Matthews
June 14, 2017
Great Service We are very happy Justin gave us an amazing service and price. Thank you Justin McCartoll and Donald the Sales Reresentative was patient and took car We are very happy Justin gave us an amazing service and price. Thank you Justin McCartoll and Donald the Sales Reresentative was patient and took care of us More
by narvelo
Employees Worked With
June 13, 2017
I Love Jeff Flaishans! Jeff was a delight to do business with from start to finish. He actually listened to the mandatory specifications I gave him, and he came through with Jeff was a delight to do business with from start to finish. He actually listened to the mandatory specifications I gave him, and he came through with exactly what my company needed. He was patient with my busy schedule, and his positive attitude was contagious. I have found the dealer relationship I was looking for to handle all my company purchases, and I just might visit Jeff when I need a personal vehicle too! More
by Judy3360
Employees Worked With
Brandon Matthews, Jeff (Flash) Flaishans
June 13, 2017
Painless Had a good experience here. the new showroom and service bay is beautiful, and I didn't interact with anyone there who wasn't helpful and courteous. Had a good experience here. the new showroom and service bay is beautiful, and I didn't interact with anyone there who wasn't helpful and courteous. More
by ns56
June 13, 2017
Outstanding Dealer Melanie has been very helpful and cheerful. She was really trying to help. It was not very hard for me to make a decision to buy a car from her becaus Melanie has been very helpful and cheerful. She was really trying to help. It was not very hard for me to make a decision to buy a car from her because of the wonderful service she provided. I would recommend you to go to her if you are looking for a car. More
by Karen
Employees Worked With
Melanie Lucero
June 13, 2017
Melanie is the best salesperson we have ever dealt with! We have now bought two cars withMelanie Lucero at Sam Pack Five Star Ford in Carrollton. She has gone out of her way to help us through every step of We have now bought two cars withMelanie Lucero at Sam Pack Five Star Ford in Carrollton. She has gone out of her way to help us through every step of the process. The support staff and service people have always been as customer focused as Melanie is; together they make a first rate team that takes excellent care of their customers. More
by SteveATX
June 10, 2017
Smooth and Easy This Sam Pack stands out above the rest. It was worth the drive across the metro-plex. I have had several unpleasant experiences in the past with push This Sam Pack stands out above the rest. It was worth the drive across the metro-plex. I have had several unpleasant experiences in the past with pushy salesmen and nightmare-ish finance managers, but you will find none of that here. Don, my salesman made the car shopping easy for me and I am thrilled with my new Escape. Best of all, the price and cars they have online is actually what they have. Another thing I appreciate is that they treat you with respect. They listen to what you want and how you feel and do not try to pressure you into going another way that may benefit them more. This is the only dealership for me from here on out!! More
by angel.hallman
