Sam Pack's Five Star Ford Carrollton

Great Purchase Experience This is the 3rd vehicle I have purchased from Sam Pack's 5 Star Ford. I purchased two from the North Richland Hills dealership and this was my first This is the 3rd vehicle I have purchased from Sam Pack's 5 Star Ford. I purchased two from the North Richland Hills dealership and this was my first from the Carrollton dealership. I have not been disappointed yet. The Kurt Stalnaker from the internet team answered my questions right away and we were met at the dealership by Jesse Myers who walked us through the sales process. I did not feel pressured to buy at any point during the negotiations and everything was upfront and straight. After the deal was agreed on, the financing went super smooth with Justin McCarroll. Throughout the whole process Raj Patel made sure my wife and I were doing well and that we were not having any issues. Alexandra Benvenuto walked us through the after market stuff and was pleasant to deal with, again, no pressure. More

Second car in three months Around 2-3 months ago my wife and I ended up at Sam Pack's Ford in Carrollton looking for a new Ford Edge. We were fortunate enough to meet the sales Around 2-3 months ago my wife and I ended up at Sam Pack's Ford in Carrollton looking for a new Ford Edge. We were fortunate enough to meet the sales manager, Reuben Krause, who was willing to cut through all the typical BS that surrounds purchasing a car, and we came to a deal. My wife loves the car and we're good to go. Fast forward to last week, and after unsuccessfully dealing with multiple Chevy dealerships trying to buy a truck, I was reminded of two things: 1/ There are a lot of really shady car dealers out there. 2/ Sam Pack's Ford is not one of them I put my initial desire for a Chevy aside and decided to give the F150 Lariat a try. Reuben put me in touch with a great salesman (goes by the name Flash), and I proceeded to purchase the truck via text message and a couple of emails. The next day I went in to sign the paperwork, and I was off with what, IMHO, is a much nicer truck than the Chevy LTZ I was previously considering. All in all, I would absolutely recommend Reuben & Flash to anyone who is in the market for a vehicle. More

Very easy ... best experience buying a car I was surprised how smoothly everything went. Best experience buying a car. Didn't feek pressured at all. I was also glad that it didnt take as long I was surprised how smoothly everything went. Best experience buying a car. Didn't feek pressured at all. I was also glad that it didnt take as long as i have experienced at other dealerships. More

Excellent Experience! I haven't purchased a new car in a very long time. The dealership and everyone I worked with made the process very easy. Jared Wingard and David Bar I haven't purchased a new car in a very long time. The dealership and everyone I worked with made the process very easy. Jared Wingard and David Barragan were professional, friendly and knowledgeable. Great experience all around. More

A Great Experience!!! My wife and I purchased a 2017 Edge Titanium from Jess Smith. To us, buying a new car should be a fun experience--not feeling beaten up by the time yo My wife and I purchased a 2017 Edge Titanium from Jess Smith. To us, buying a new car should be a fun experience--not feeling beaten up by the time you finalize the deal. From the time we walked into the dealership until the time we drove off with our new car we were made to feel at home! Every employee we encountered made us feel that choosing to purchase our new car at Five Star Ford of Carrollton was the best decision we could make. We would highly recommend Five Star Ford and Jess to anyone who is in the market for a new vehicle! More

Great service!! We bought a Ford Focus hatchback recently- were met with an extremely polite and helpful staff who stirred us in the right direction, unlike other dea We bought a Ford Focus hatchback recently- were met with an extremely polite and helpful staff who stirred us in the right direction, unlike other dealerships who tend to be aggressive. The Financing department was very efficient and forward, there were no hidden cost or charges. They have made us customers for life and we will be recommending them to family and friends!! More

Michael Krantz I really appreciate the assistance Michael Krantz provided me during my truck buying experience. He was very professional and not pushy(which I hate) I really appreciate the assistance Michael Krantz provided me during my truck buying experience. He was very professional and not pushy(which I hate) He made my buying experience an enjoyable one. More

Web contact with Michael Krantz If you want to deal with a real person who is down to earth and cares about you, deal with Michael Krantz. Even though I did not purchase the car we h If you want to deal with a real person who is down to earth and cares about you, deal with Michael Krantz. Even though I did not purchase the car we had bee talking about (sold earlier in the day), he kept me posted on EVERYTHING. This included financing of the car. All I can say is that this guy is AWESOME! He kept forgetting that I did not have a cell phone (but who doesn't nowadays?) I can't say enough praise for this guy. More

Genuinely Kind Internet Sales Staff Michael Krantz is one of the kindest, most patient salespeople I've ever encountered. Even though I didn't end up purchasing a vehicle, Michale offere Michael Krantz is one of the kindest, most patient salespeople I've ever encountered. Even though I didn't end up purchasing a vehicle, Michale offered a test-drive, in-depth information & a willingness to work hard for a good deal. Cheers, sir! More

Marvelous sales person, Michale Krantz! I had marvelous sales person, Michale Krantz, on when i get my ford explorer. He was wonderful and genuine person. He helped me to get every informati I had marvelous sales person, Michale Krantz, on when i get my ford explorer. He was wonderful and genuine person. He helped me to get every information, without any reservation and with full effort. His sense of humor as sale person or customer service person and respectful communication skills makes him the best car dealer I ever seen before. He was very patient and resourceful when I went to him with bunch questions and new requests every single day until I get my Ford Explorer. Overall, I had the best customer service experience at Sam Pack's Five Star Ford Carrolton, from internet sales Manager Michale Krantz. More