Sam Pack's Five Star Ford Carrollton

Bill T. 2nd. Time buyer with Five Star Ford in Carrollton they have the most courteous people you will meet and deal with. I will be back for #3 in the futur 2nd. Time buyer with Five Star Ford in Carrollton they have the most courteous people you will meet and deal with. I will be back for #3 in the future. More

Easy car-buying experience I always dread the car buying experience. We went to Five Star Ford in Carrollton to look at a car for my daughter. I was fortunate to have Melanie I always dread the car buying experience. We went to Five Star Ford in Carrollton to look at a car for my daughter. I was fortunate to have Melanie Lucero as our salesperson. She made the process painless, she was wonderful to deal with. We had been looking at other cars at other dealerships. While we were lucky that the car Melanie had was the car we wanted, I had decided we were going to buy from her regardless. She was such a breath of fresh air from the typical car sales experience. If you are worn out by smarmy car salesmen playing games, I highly recommend you go see Melanie instead. More

Great first Ford experience I was on the hunt for a custom order 2018 F150 and sent out feelers to all dealerships in the metroplex. 5 Star Carrollton and Michael Krantz were by I was on the hunt for a custom order 2018 F150 and sent out feelers to all dealerships in the metroplex. 5 Star Carrollton and Michael Krantz were by far the most responsive, diligent and gave me the least BS. I'm the type where if I ask a question, all I want is an answer without bush beating or games, and I got exactly what I needed here and the rest flowed smoothly. Michael delivered as promised and communicated throughout my whole wait period. 2 thumbs up and a big thank you for making my first Ford experience a great one. More

Good experience We had a really great experience dealing with Michael. He was very cooperative and considerate. He gave us our space to decide on our purchase so that We had a really great experience dealing with Michael. He was very cooperative and considerate. He gave us our space to decide on our purchase so that we did not have to take hasty decision. Really appreciate his help. More

5 Stars and a customer for life Jeff Flaishans, Reuben Krause and Justin in Financing were the greatest. No pressure sales with great attitudes. I will be sending friends and family Jeff Flaishans, Reuben Krause and Justin in Financing were the greatest. No pressure sales with great attitudes. I will be sending friends and family to Jeff Flaishans. More

Robert Elzey, Best Salesman! David Barragan, Best Fiance! I am the person who spends weeks or even months shopping, researching, planning, and test driving vehicles before I am ready or willing to buy. I am n I am the person who spends weeks or even months shopping, researching, planning, and test driving vehicles before I am ready or willing to buy. I am not one to settle, nor am I one to be told what to get. Unfortunately, a car accident totaled my last vehicle long before I was ready or willing to buy another one. ( I had a 2012 VW Passat SE - Gas engine). My 2012 passat only had 174k miles on it (I drive about 35-40k miles a year). I imported my oil from Germany and take very, very good care of my vehicle, in fact, had it not been for the miles on the car, the insurance company would have fixed it! That being said, I needed a vehicle for work, and only had a few days left on my rental car. After spending quite a few hours online, I reached out to a good friend of mine- the person who sold me my 2012 Passat. Though he was no longer in the car business, he jumped and the opportunity to help me. (He knows what I can be like, and had pity on the sales people I might encounter so he offered to buffer for the sanity of all!) My husband, a R. MIT trained Electrical and Mechanical Engineer spent plenty of "down time" assisting me. (like literally, on the ground looking at all aspects of vehicles for their condition). I pretty much knew right away that I needed and wanted another VW Passat. When I first got the 2012, I really wanted to get the TDI because of the miles I drive- and that I plan to keep my vehicles until they die and diesels (if well cared for, which I do) would last longer than my first marriage and be far more enjoyable! However, I couldn't justify the $7k upgraded price for a diesel engine at the time... Now, the TDI's are within a few hundred dollars of their gas counterparts! So, My husband, friend and myself all dove straight into "car shopping, Heidi style"- both online and in person car shopping (mainly more of "car eliminating from lists" than "shopping"). We came across a few TDI's in black- my favorite vehicle color choice of all (oh be still my little heart- every vehicle looks like a sports car in black!). However, we also saw a sweet looking, smiling beauty at Sam Pack Ford (German's make very friendly cars, they all look like they are smiling)... She was white, with black interior and a TDI. So the decision was made to put her on the list for a drive. My husband did his 600 point inspection, I jumped in and poor Robert got stuck along with us for the ride! From the first drive, we knew she was on the top of the list- though we still had a few more TDI's to look at. Robert, being pleasant natured and patient answered all the questions we had and tried so hard to come to a deal we could all agree on. But, we (me) had to see all the possible contenders... However, between Robert's helpfulness and the vehicle being really the one we all knew I needed and wanted, we went back and made a deal! David in Fiance was so nice. He was very patient with me and not in the slightest bit pushy. He understood that I knew what I wanted and didn't need to have anything else insisted upon. He made the financing part easier then I had ever hoped and actually WAY better than I expected. Though it's unlikely I will be needing a new vehicle in the near future, if I ever DID need one, I would be going to see Robert first, and probably last too! More

Great salesman Mike was great to deal with no pressure to buy that day. Worked very hard to get me all insentives available to me. Left feeling like I made a friend. Mike was great to deal with no pressure to buy that day. Worked very hard to get me all insentives available to me. Left feeling like I made a friend. When I'm in the market to buy again will go see Mike again. There was an issue with the delivery of my truck outside his control and he made sure than I was compinsated for the inconvenience. Great dealership and salesman More

Great service We have purchased 3 cars in the last 4 years from this dealership, and every time have had an enjoyable car buying experience. People like Jared, the We have purchased 3 cars in the last 4 years from this dealership, and every time have had an enjoyable car buying experience. People like Jared, the salesman, Dak, his assistant in this latest sale, and Joseph, the tech man, made us feel comfortable that we were working with a first class organization, giving us the best possible deal they could. More

Great Experience This is the third Ford we have purchased from this location. Each time we encountered knowledgeable sales personnel, who worked with us to make the d This is the third Ford we have purchased from this location. Each time we encountered knowledgeable sales personnel, who worked with us to make the deal. This time was no exception. With all of the dealer incentives, and the rebates - there was a lot of options. They took the time to explain and show us the prices and payments for the different options. In the end, we purchased a new Escape, and chose all the factory rebates over the 0% financing. More

Speedy Service Jess was very pleasant to work with & she weny above & beyond to accommodate my needs. I was pleased with service I received from everyone that assist Jess was very pleasant to work with & she weny above & beyond to accommodate my needs. I was pleased with service I received from everyone that assisted me in any way. More