Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,672 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,672 reviews
April 15, 2018
Seamless from top to bottom. I have now purchased my 4th vehicle from Sam Packs. I’ve used the same salesman (Michael Krantz) for everyone of them. I bought my first car from him I have now purchased my 4th vehicle from Sam Packs. I’ve used the same salesman (Michael Krantz) for everyone of them. I bought my first car from him when I was 17 and now I have a family of my own and only think of him and sam packs for my vehicle purchase. He is a great guy and will bend over backwards to get the deal done, and so will Brandon in the finance. I’ve sent my family to him and he has always taken care of them. I wouldn’t choose buy anywhere else. More
by Chadcharleedani
Employees Worked With
Michael Krantz, Brandon Matthews
April 13, 2018
FORD THAT MY TRUCK Sam Pack's Five Star Ford Carrollton It's the best dealer in Dallas, I made my second purchase at this dealer, Thanks to Otilio Hernandez, Otilio it Sam Pack's Five Star Ford Carrollton It's the best dealer in Dallas, I made my second purchase at this dealer, Thanks to Otilio Hernandez, Otilio it's a professional sales person with a great customer service, he working very good in my finance options to get for me the best. I get my new Ford F150 a beautiful truck, thanks to Brandon Mathews for a great job to get my finance. I so grateful to Sam Pack's Five Star Ford Carrollton my dealer. Agustin Perez Garnica More
by F150
April 10, 2018
Experience Grant great sales person..will to work out the price Im looking for.Five star Ford needs more of grant personality.Awesome guy! Thanks Grant! Grant great sales person..will to work out the price Im looking for.Five star Ford needs more of grant personality.Awesome guy! Thanks Grant! More
by Adrian
Employees Worked With
Grant Wahlquist
April 09, 2018
Easy Process This is my second business purchase working with Jeff, and he was very efficient both times. He remembered what our specs were, and didn't waste my ti This is my second business purchase working with Jeff, and he was very efficient both times. He remembered what our specs were, and didn't waste my time with vehicles that would not meet our needs. I appreciate him for that! I could do without the pressure to purchase add-ons, and I had to wait for over an hour to finalize the deal. But I will always go back to Jeff because he is a delight to work with. More
by Judy3360
Employees Worked With
David Barragan, Jeff (Flash) Flaishans
April 07, 2018
20+ vehicles always happy We have purchased 20+ vehicles from Sam Packin Carrollton. Wouldn’t buy a car anywhere else. Melanie Lucero is always knowledgeable and help I our de We have purchased 20+ vehicles from Sam Packin Carrollton. Wouldn’t buy a car anywhere else. Melanie Lucero is always knowledgeable and help I our decision. The service department is A plus. Thank you Dennis White and Melanie for making our son’s first car buying experience a great one. He loves his new Ford truck. More
by TJ2CHALL
April 07, 2018
Great experience It was my first time buying any vehicle from a dealership and Jeff Flaishans made the whole experience wonderful and so easy. He was so helpful and I It was my first time buying any vehicle from a dealership and Jeff Flaishans made the whole experience wonderful and so easy. He was so helpful and I can thank him enough for helping me out. Thanks More
by Giovanni Diaz
Employees Worked With
Other Employees :
Oscar advisor, Jeff (Flash) Flaishans
April 06, 2018
An awesome experience Me & my husband went to Ford to purchase a car, after being shopping around for a few weeks. Once we arrived here, met with Mr. Krantz who assisted us Me & my husband went to Ford to purchase a car, after being shopping around for a few weeks. Once we arrived here, met with Mr. Krantz who assisted us in our decision. The patience and knowledge that he had showed to us, we did not experience at any of the other dealers. Ford employees are amazing and helpful ,one more thing,Mr Matthews was also extremely helpful, he offered options of insurance within our budget. Also dropped some tips of places to visit in Dallas since we have only been living here for a year. Courtesy, kindness & mostly patience are key at this dealership. I will definitely recommend Ford to everyone, you will not be dissapointed. Thank you Ford, we're extremely satisfied customers!!! Keep up the great service!!!! More
by Ivy12
Employees Worked With
Michael Krantz, Brandon Matthews
April 06, 2018
fantastic I've bought many cars from this dealership and always leave satisfied. Melane has always taken very good care of me or anyone in my family w/ price an I've bought many cars from this dealership and always leave satisfied. Melane has always taken very good care of me or anyone in my family w/ price and the best Quality for the price. More
by MR. DAVE
Employees Worked With
Melanie Lucero
April 05, 2018
Excellent buying experience Smooth, no hassle transaction. Special order truck came in just as expected. I have bought several trucks from Michael Krantz and will continue to do Smooth, no hassle transaction. Special order truck came in just as expected. I have bought several trucks from Michael Krantz and will continue to do so in the future. More
by N2Fordtrucks
Employees Worked With
Michael Krantz, David Barragan
April 05, 2018
Pleasant buying experience I did my research and initial communications online. The dealer experience was quick and pleasant. I don't do well with high pressure car sales. This I did my research and initial communications online. The dealer experience was quick and pleasant. I don't do well with high pressure car sales. This was almost fun and everyone was very helpful and nice. BTW Congratulations on a really nice new dealership. More
by RedRick
