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Sam Pack's Five Star Ford Carrollton

Carrollton, TX

4.9
1,632 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since. These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership. Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year. Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions. The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award. Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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1635 S Interstate 35E

Carrollton, TX

75006

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Showing 1,632 reviews

January 25, 2018

Amazing experience from start to finish! This is hands down the best dealership I have ever been in business with! I strongly recommend working with Melanie and Brandon. They will not steer y More

by CB1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melanie Lucero, Brandon Matthews
Jan 25, 2018 -

Sam Pack's Five Star Ford Carrollton responded

We were excited to have you shop with us, CB1984 and are even more excite to see you were satisfied with your experience. Thanks for choosing Five Star Ford Carrollton and for recognizing Melanie and Brandon for their efforts. We appreciate you, RJ Rebolloso, GSM. 972-242-6415

January 22, 2018

Efficient Michael was professional and organized. The dealership staff were also friendly. The experience so far has been positive... and I look forward to my More

by Bill1969
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Krantz
Jan 22, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Bill1969, we would love to work with you again! Thanks for sharing your shopping experience and noting Michael Krantz for his help in the purchase of your pre-owned vehicle. We value you and your business. Thank you, RJ Rebolloso, GSM. 972-242-6415

January 14, 2018

I only buy Ford and nly buy from Sam Pack 5 Star Ford I only buy Ford cars build in America by our neighbors who pay the same various taxes you and I do that supports our democracy, nation, civilization, More

by very unfair demanding screen name/password
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo Dandan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clay Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Pisarik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Krantz, Jose Garcia
Jan 14, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Your glowing feedback is amazing and we are in awe of your commitment to the Sam Pack Auto Group. Thank you for being our devote customer and friend. All the best ~ Trey Russell, GM 972-242-6415

January 05, 2018

My visit was amazing. I was very skeptical of using a dealer My visit was amazing. At first, I was skeptical of going through a dealership because everyone seems hungry for commission but once I met Orthelio, More

by Ramos92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otilio Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Pisarik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations Ramos92 on the purchase of your new Ford! If our team can assist with further information on your new vehicle, please do not hesitate to contact us. Thank you for choosing Five Star Ford Carrollton, RJ Rebolloso, GSM. 972-242-6415

January 03, 2018

Excellent Customer Experience Sam Pack was the first dealership we have ever walked into that you were not approached the second you walked in the door. We looked around a few minu More

by Carlraifsnider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melanie Lucero
Jan 03, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Thanks for your feedback. We value your time and your vehicle at Sam Pack's Five Star Ford Carrollton. Please call us anytime with any car care needs you may have. Congratulations and thank you, Trey Russell, GM, 972-446-5000.

January 03, 2018

A breath of fresh air Contacted the dealership about a car I found on the website. I was immediately contacted by Jeff, then it was smooth sailing after that. Throughout th More

by CjRamsey05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff (Flash) Flaishans
Jan 03, 2018 -

Sam Pack's Five Star Ford Carrollton responded

CjRamsey05, our team loved working with you! Thanks for sharing your 5 star experience and for your recommendation. Happy New Year ~ RJ Rebolloso, GSM. 972-242-6415

December 31, 2017

Jess is Wonderful!!! Jess really helped me out with making sure I got the car I wanted. I am on my 2nd Ford Fusion Lease with Sam Pack Carrollton. I love my new car. J More

by nora980
Recommend Dealer
Yes
Employees Worked With
Jess Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : joseph
Jan 01, 2018 -

Sam Pack's Five Star Ford Carrollton responded

nora980, we love knowing we earned your business a second time. Thank you for being our customer and for sharing your feedback. Enjoy your Fusion and we look forward to seeing you in 2018. Thank you, RJ Rebolloso, GSM. 972-242-6415

December 30, 2017

Excellent car buying experience Michael made the deal go quick and was very honest. He also followed up on everything I asked about . I would highly recommend Michael to others. More

by Chrisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Krantz
Dec 30, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Chrisa, our team works hard to offer our customers a good buying experience. Thank you for recognizing Michael Krantz for his assistance on the purchase of your new Ford. Safe travels into 2018! Thank you, Trey Russell, GM 972-242-6415

December 29, 2017

Honest & Friendly Customer Service Jess is great to work with and everyone at the dealership was very friendly and helpful. We got exactly the vehicle we wanted for a great price! The More

by Explorer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raj Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jess Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melanie Lucero
Dec 29, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Explorer, we are so grateful you included so many of our staff for helping you get into your new Explorer. Congatulations and safe travel in to 2018. Thank you for choosing Five Star Ford Carrollton. RJ Rebolloso, GSM. 972-242-6415

December 28, 2017

Wick and painless Jess was great I told her what I wanted, told her my budget, and 30 minutes later I was signing the paperwork and out the door!! Painless experience T More

by Drainman1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Matthews
Dec 28, 2017 -

Sam Pack's Five Star Ford Carrollton responded

Efficiency is key and we thank you, Drainman1 for sharing your smooth transaction with the help of Jess Smith Thanks for choosing Five Star Ford Carrollton and we hope to see you again in 2018. Happy New Year, RJ Rebolloso, GSM. 972-242-6415

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