Sam Pack's Five Star Ford Carrollton

Five Star Ford in Carrollton is five stars. Professional, courteous, and fast from the GM to the Service department, especially Jess Smith and Alexandra Benvenuto. Good to know that Five Star Fo Professional, courteous, and fast from the GM to the Service department, especially Jess Smith and Alexandra Benvenuto. Good to know that Five Star Ford is close by to service my vehicle. More

Overall the best car buying experience I’ve ever had. Even though the vehicle I was shopping for was sold before I could get to the dealer (and I was the one late by several days), Grant and Michael helpe Even though the vehicle I was shopping for was sold before I could get to the dealer (and I was the one late by several days), Grant and Michael helped me find an Explorer that I was more satisfied with and at a good price. Everyone that I talked with was professional, courteous, knowledgable and very helpful. A dealership and salesman that I definitely recommend. More

Excellent Service & Relationship As the Carrollton lot is the only Dealer in N Texas that had the truck I was looking for, I was hesitant in calling on it. I live west of Ft Worth. As the Carrollton lot is the only Dealer in N Texas that had the truck I was looking for, I was hesitant in calling on it. I live west of Ft Worth. Not only was Jess extremely helpful, she is a pleasure to work with. Then the GM called me to see if he could assist, it was R.J. and he is the one that made this happen. He delivered the truck and paperwork to my office (approx. 70 miles away) and picked up the truck I was trading in. I will definitely call on them in the future. More

2016 F-150 Lariat Best experience I have ever had in buying a truck. Michael and Mike treated me first class. From initial email, phone calls and finally purchase of Best experience I have ever had in buying a truck. Michael and Mike treated me first class. From initial email, phone calls and finally purchase of truck, everything was smooth. More

Great Service Friendly staff. Great service. Very helpful. Love the new car and looking forward to dealing with this dealership in the future. Going back this week Friendly staff. Great service. Very helpful. Love the new car and looking forward to dealing with this dealership in the future. Going back this week for window tinting. More

Wonderful Experience Melanie Lucero made our buying experience so easy and fun! She was very professional, very knowledgeable about the car, and so fun to work with. She Melanie Lucero made our buying experience so easy and fun! She was very professional, very knowledgeable about the car, and so fun to work with. She's awesome! Everyone at the dealership was so helpful and kind, and I would recommend this location to anyone and everyone! More

Outstanding service; exceptional purchase experience Hi Melanie/RJ, Thank you both so much for making our purchase such an enjoyable experience. Your service and commitment to your customers is what m Hi Melanie/RJ, Thank you both so much for making our purchase such an enjoyable experience. Your service and commitment to your customers is what makes the difference. We could tell you really care about customer satisfaction during the whole purchase process. This is why i came back to SP for this purchase. And will I'm sure return in the future. I received a lot of pressure from other dealers. But held fast as i knew i was making the right choice. You didn't let us down. Keep up the good work! Please convey our gratitude to the following folks: Alex for getting me that initial test drive and explaining all the options for me, and getting the car prep'd so quickly. Carlos for the thorough and excellent job he did getting me an excellent finance rate. And, i forgot her name, but the lady that offered the dealer installed options. Very pleasant and thorough explaining the offerings. Marianna's loving it and spent the weekend studying the manual. Being our first new car in quite sometime it's unbelievable how vehicle technology has evolved in the past 20 years. Thank you, Steve, Marianna, Shelby and Sarah More

Outstanding Customer Service Great Service! Everyone at dealership was extremely helpful and nice. Very hassle free and easy buying experience. Melanie was great to work with. She Great Service! Everyone at dealership was extremely helpful and nice. Very hassle free and easy buying experience. Melanie was great to work with. She was very knowledgeable and helpful. She promised a easy and hassle free experience and that’s exactly what she delivered. I would highly recommend Five Star and Melanie to anyone who ask!! Thanks!!! More

Long time customer. Melanie is an absolute rockstar. It was a two month process to find the perfect car for me. Melanie and Five Star was patient as I tried out several Melanie is an absolute rockstar. It was a two month process to find the perfect car for me. Melanie and Five Star was patient as I tried out several different vehicles and they gave me a great deal. I have done business with 5 Star for 31 years both sales and service have always been happy. More

Ford f 150 purchase Mike Krantz was very knowledgeable and helpful in the purchase process for my Ford F 150, and I was impressed with the entire team at Sams Pack Ford. Mike Krantz was very knowledgeable and helpful in the purchase process for my Ford F 150, and I was impressed with the entire team at Sams Pack Ford. More