Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,632 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,632 reviews
March 19, 2018
Amazing Dealing with Melanie is and always has been a pleasure. These guys do it right with out hassle and they just make the experience a good one every ti Dealing with Melanie is and always has been a pleasure. These guys do it right with out hassle and they just make the experience a good one every time. I can’t say enough!! More
by Tommy1969
March 17, 2018
Excellent all the way around! Michael came highly recommended by my dad so I went and saw him, he found us the right truck at the right price. We went in not planning to buy and dr Michael came highly recommended by my dad so I went and saw him, he found us the right truck at the right price. We went in not planning to buy and drove home in our new truck in about 2 hours. 5 Star Ford is called 5 Star for a reason! 5/5 ?? More
by Moss
March 13, 2018
Exceptional Service VERY NICE JOB!! Michael Krantz went above and beyond call of duty to make sure our experience was as pleasant as possible. We will be back!! VERY NICE JOB!! Michael Krantz went above and beyond call of duty to make sure our experience was as pleasant as possible. We will be back!! More
by blessed1
Employees Worked With
Michael Krantz
March 11, 2018
Easy as it gets! Second purchase from Sam Pack Ford. Jeff Flaishans was very friendly and made the process very simple. Mo Dandan is the best! Michael Pisarik finishe Second purchase from Sam Pack Ford. Jeff Flaishans was very friendly and made the process very simple. Mo Dandan is the best! Michael Pisarik finished off all the paperwork and made sure we understood all the numbers. The team at Sam Pack are really great to deal with and would highly recommend them! More
by ChadB
Employees Worked With
Other Employees :
Joseph Walker,, Jeff (Flash) Flaishans
March 06, 2018
Purchased 2 vehicles last Friday 3/2/18 I went in search of a vehicle for my daughter. I already have purchased 3 vehicles from Mike Munden through Ford and since he was now back at Sam Pac I went in search of a vehicle for my daughter. I already have purchased 3 vehicles from Mike Munden through Ford and since he was now back at Sam Pack I went to see him. I only went to get a 2018 Focus but the deals were so good I traded my 2015 Explorer in for a brand new beautiful 2018 Explorer. The deals (both) couldn't of gone any smoother. From the salesman, Flash right down to finance with Brandon. Mike Munden will always be my "go to" when I am in search of a vehicle and I recommend him every chance I get. Love me some Mike. Patti Guzik More
by Patti
Employees Worked With
Brandon Matthews, Mike Munden, Jeff (Flash) Flaishans
March 05, 2018
Great experience Was told that l couldn't get a truck for the price that was given to me from your internet sales.But thanks to Michael Frantz we did Was told that l couldn't get a truck for the price that was given to me from your internet sales.But thanks to Michael Frantz we did More
by Mike123
Employees Worked With
Michael Krantz
March 05, 2018
Hands down the best car buying experience ever! This entire car buying experience was easy and painless. Reuben ensured he located the vehicle we exact specifications we requested. When we arrived This entire car buying experience was easy and painless. Reuben ensured he located the vehicle we exact specifications we requested. When we arrived, he ensured all of our needs were met and that we were satisfied with all aspects of our buying experience. We would definitely recommend Reuben and his team. More
by Lesley V
March 01, 2018
My 2018 Ford F-150 STX EcoBoost You have instilled a profound amount of trust within this relationship which will play a key role in our destined future. Your commitment during t You have instilled a profound amount of trust within this relationship which will play a key role in our destined future. Your commitment during this life changing experience means you will be there every step of the way. Apart from everything your company has to offer, your ability to match my loyalty and determination has led to the ultimate satisfaction. Together we are forming a new path in the history of Ford, maybe one for the record books. More
by EcoBoostin
March 01, 2018
Great Experience Great salesman, not pushy, honest, & helped in any way he could. Very nice!! Took his time, no rushing, answered every question we asked, if he didn't Great salesman, not pushy, honest, & helped in any way he could. Very nice!! Took his time, no rushing, answered every question we asked, if he didn't know he was willing to find out. More
by KING RANCH
Employees Worked With
Michael Krantz
February 23, 2018
One of the best car buying experiences. No pressure, no games made this a pleasant car buying experience. I normally go into a dealership ready for battle but at this dealership there was n No pressure, no games made this a pleasant car buying experience. I normally go into a dealership ready for battle but at this dealership there was no war being fought. Jess Smith’s easy going personality along with her co-workers made this one of my best if not the best experience for me. Sam Pack for recommended to me and I will recommend to others. Tom Oliver More
by tomoliver1752@gmail.com
