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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,670 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,670 reviews
May 22, 2018
Simple and quick Simple and direct quick I just in dealership at 7pm got new truck out at 9:30pm price just about what I expected happy with that Simple and direct quick I just in dealership at 7pm got new truck out at 9:30pm price just about what I expected happy with that More
by Hue.truong
Employees Worked With
Grant Wahlquist
May 16, 2018
BEST CAR PURCHASE EVER!! This was by far the absolute best car buying experience that I have ever had! Don and David are the best! The entire dealership is full of smiling, fr This was by far the absolute best car buying experience that I have ever had! Don and David are the best! The entire dealership is full of smiling, friendly faces which only adds to the whole package. I will definitely spread the word and I just hope that Don doesn't retire before we need another vehicle! More
by GingerSHO
Employees Worked With
Don Wagner, Mike May, David Barragan
May 14, 2018
new car purchase I was in to purchase a new car and my sales person was just awesome. Flash was very knowledgeable polite and so helpful. I would definitely recommend I was in to purchase a new car and my sales person was just awesome. Flash was very knowledgeable polite and so helpful. I would definitely recommend Five Star Ford to any one and would tell them to ask for Flash. More
by dsallaway
May 14, 2018
Great service all around Great experience. Mike did a great job with personal follow up and not emails to win business. Very easy to work with. Finance department was great to Great experience. Mike did a great job with personal follow up and not emails to win business. Very easy to work with. Finance department was great too. I bought a truck for my company for employee to use. More
by Jllanc4
Employees Worked With
Michael Krantz, Brandon Matthews
May 13, 2018
Kaleb Very easy manner, polite and personable.. I don’t like to car shop but he made the experience a pleasant one. Would recommend him to my friends intere Very easy manner, polite and personable.. I don’t like to car shop but he made the experience a pleasant one. Would recommend him to my friends interested in a new vehicle. More
by Travis2018
Employees Worked With
Kaleb Willis
May 13, 2018
Very pleasant experience Jeff (aka Flash) made my buying experience so enjoyable. If I could give him 10 stars I would. He was very knowledgable about the cars and was a joy t Jeff (aka Flash) made my buying experience so enjoyable. If I could give him 10 stars I would. He was very knowledgable about the cars and was a joy to work with. Felt like he was a friend helping me through a big purchase instead of a "car salesman" trying to sell me something. I can say similar things about everyone that I worked with at Five Star Ford in Carrollton. All great people and will definitely recommend this dealership to anyone looking to buy. More
by MollyM
Employees Worked With
Other Employees :
Joseph Walker, Jeff (Flash) Flaishans
May 13, 2018
Good buying experience Drove from Tulsa to Dallas to look at a GTI SE Performance Pack, had a good experience. The only hangup was when I was ushered into the finance office Drove from Tulsa to Dallas to look at a GTI SE Performance Pack, had a good experience. The only hangup was when I was ushered into the finance office before price was discussed... With that issue resolved quickly, it went smoothly and I was able to drive the car home within a few hours! More
by TracyML
Employees Worked With
Michael Krantz
May 12, 2018
Mustang purchase Michael has been very helpful. From our initial phone call to arranging times to meet. He is fun and personable. He answered all of our questions and Michael has been very helpful. From our initial phone call to arranging times to meet. He is fun and personable. He answered all of our questions and was willing to bring in other team members for support with questions we had. He was very efficient. We have had a great experience working with Michael. More
by mdeyoung
Employees Worked With
Michael Krantz
May 09, 2018
Another flawless transaction Melanie worked very hard to find the particular truck I was looking for and made it happen. Was able to do most things by text email and a quick phon Melanie worked very hard to find the particular truck I was looking for and made it happen. Was able to do most things by text email and a quick phone call. After I returned home from a trip was able to finish paperwork in a minimum amount of time and take my new truck home. That's why I'm a multiple repeat buyer. More
by Rob W
May 04, 2018
Simple and Easy. First, I had been shopping for an F-250 for a month +. Nothing felt right at the other dealerships I visit. A friend recommended I visit Five Star F First, I had been shopping for an F-250 for a month +. Nothing felt right at the other dealerships I visit. A friend recommended I visit Five Star Ford (Carrolton) and pointed me to Melanie. From the start, found the truck I wanted that fit into my budget. Actually, Melanie went the extra mile and made this fit into my budget. There was no back and forth. I told her what I was looking for, she made it happen. Dennis met with me and quickly approved all the numbers and we were out the door. Once I was in Finance, Michael took care of the paper work and got me out the door under 30 min (if I remember correctly). Truck was washed and ready for me to drive off the lot I have purchased many cars in my life time. This was the best experience I have had with a dealership. My youngest daughter will be in a market for a car soon and I will be starting our car search at Five Star Ford. More
by saramo
