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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,648 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,648 reviews
June 23, 2024
I love working with Richard Arledge because he listened to my needs and provided the right solution. He is patient and thorough. There were many options to choose from, and Richard helped me find the righ to my needs and provided the right solution. He is patient and thorough. There were many options to choose from, and Richard helped me find the right one. The entire team worked together to make this a smooth experience. More
by Gerald
Employees Worked With
June 23, 2024
Richard Arledge was my sales person. He was very easy to work with. Very professional and knowledgeable about my Bronco Sport that I purchased. I will recommend him to my family and He was very easy to work with. Very professional and knowledgeable about my Bronco Sport that I purchased. I will recommend him to my family and friends. More
by Peggyarledge
Employees Worked With
June 22, 2024
There was a great selection of cars to choose from on the lot for immediate delivery lot for immediate delivery More
by Cindy
Employees Worked With
June 22, 2024
Larry was awesome he answered all of our questions He took the time to point out all of the features of the car took the time to point out all of the features of the car More
by Gtxshafer
June 21, 2024
I had such a wonderful experience at your dealership. I met with Larry and he was so patient with all of my questions. We spent hours there and it time flew. I had a few after market questions and Joseph I met with Larry and he was so patient with all of my questions. We spent hours there and it time flew. I had a few after market questions and Joseph able to answer all my questions and get me set up. I checked out with Tommy who didn’t pressure me for adding extras, but explained them in a way where I understood them and got them. I am definitely coming back for my next one! More
by Melanie Jobe
Employees Worked With
Other Employees :
Tommy Ly
June 21, 2024
Cannot say enough good things about this Co. and their team! I’ve heard about Sam Pack’s Ford from Jerry Reynolds’s on CarPro Radio show. They DO NOT disappoint! I worked with Larry my sales per and their team! I’ve heard about Sam Pack’s Ford from Jerry Reynolds’s on CarPro Radio show. They DO NOT disappoint! I worked with Larry my sales person and Luis in finance. I submitted an inquiry after hours and Larry contacted me immediately. Went above and beyond to find the vehicle I wanted without being ”sales-y”. Same with Luis in finance-not pushy, just customer service oriented and professional! This is my dealership for life! Highly recommend Larry Mason and the Sam Pack’s team if you want old school customer service 👍🏻🤩 More
by TBabb
Employees Worked With
Other Employees :
Luis in Finance
June 19, 2024
I had a great experience at Five Star Ford. My salesperson Richard was very professional and responsive. The whole process was quick and easy. My salesperson Richard was very professional and responsive. The whole process was quick and easy. More
by Jnpwrs21
Employees Worked With
June 17, 2024
Courteous, knowledgeable and all around good guy and great dealership. Would recommend to family and friends great dealership. Would recommend to family and friends More
by janpeacock51
Employees Worked With
Other Employees :
Don’t remember finance advisor’s name but he was awesome
June 16, 2024
David and Raj saved the day. My beloved Mach E was totaled and I needed to replace it with a new model fast; but the one I wanted was with a sister dealership. In less than 24 ho My beloved Mach E was totaled and I needed to replace it with a new model fast; but the one I wanted was with a sister dealership. In less than 24 hours the new car had been moved, tinted, washed, paperwork signed and I was back on the road again. David went above and beyond. I know I can count on SP5Star Ford of Carrollton to take care of me quickly and transparently. More
by ryant625
June 11, 2024
I would strongly recommend anyone buying a new Ford, to go buy from this dealership. Larry Mason, Laura and Raj, very professional , knowledgeable and personal people. They made this purchase special fo go buy from this dealership. Larry Mason, Laura and Raj, very professional , knowledgeable and personal people. They made this purchase special for my wife and I. Thank you More
by Rick Collins
