Sam Pack's Five Star Ford Carrollton

Excellent Customer service I was fascinated by the treatment they had for me, but especially Sales Associate Alex Valles When I thought I could not get the vehicle, he looking f I was fascinated by the treatment they had for me, but especially Sales Associate Alex Valles When I thought I could not get the vehicle, he looking for a way to get approved and the result I got my mustang. Considered that the price is good and it is a car that is in perfect conditions. I would also like to mention the good treatment I received from Michael Pisarik, Valentino Valles, David Martin They are all five stars. I will definitely recommend to my family and friend your dealer. More

Most enjoyable and hassle free My wife and I feel like we were absolutely given V.I.P. treatment. Grant Wahlquist and Reuben Krause are an absolute asset to this dealership. They we My wife and I feel like we were absolutely given V.I.P. treatment. Grant Wahlquist and Reuben Krause are an absolute asset to this dealership. They were very patient and really listen to what we wanted and went above and beyond to find it. I never look forward to buying a car but this was a very pleasant experience. I liked that Grant talked about different subjects other than just trying to sell an automobile. Joseph is so good with the technology in these new vehicles and David Barragan in financing was great to work with as well. I will be doing my auto purchasing at this dealership in the future. Thank you to all involved in our purchase. More

Good Experience The people were very helpful, they worked with me on the price, and the service was great even after the sale. The whole process went smoothly. Jeff The people were very helpful, they worked with me on the price, and the service was great even after the sale. The whole process went smoothly. Jeff Flaishans really made sure everything I asked was taken care of. More

Painless new car purchase! I worked with Michael online on the purchase of our Expedition. He replied promptly with phone calls and email and quoted us a very good price. I didn I worked with Michael online on the purchase of our Expedition. He replied promptly with phone calls and email and quoted us a very good price. I didn't think they had the specific model on the lot, however, when we made a trip to the dealership, they had an even better model for us to look at. All the price negotiations were handled with Michael, no handoffs to someone else. I appreciated that. We are very pleased with our experience and our new vehicle. More

Best car buying experience ever! Melanie, Justin, Jenn and Alexandra took all the stress away of buying a new vehicle. They were so helpful and great! We bought two cars this week, Melanie, Justin, Jenn and Alexandra took all the stress away of buying a new vehicle. They were so helpful and great! We bought two cars this week, and couldn’t be happier! More

Melanie, Jenn, and Justin ware OUTSTANDING I don't have a lot of car buying experience, but the experience I had in the past hasn't been pleasant. Every step with Sam Pack in Carrollton was gre I don't have a lot of car buying experience, but the experience I had in the past hasn't been pleasant. Every step with Sam Pack in Carrollton was great. Melanie worked with me to find the color I was looking for and answered all of my questions regarding options and technology available on my vehicle.. She was genuine in ensuring I was happy with my decision and even worked on her day off to ensure I was pleased. Jenn worked with me to explain all of the bells and whistles my car was configured with. She was patient and very friendly and never rushed through the demonstration. She was very knowledgable and answeried all of my questions with ease. Justin was great in explaining all of the aspects of my financing. He was quick getting me in and out of his office yet never rushed. I feel like he provided me with the best possible deal and cared that I was happy and comfortable with everything with ZERO pressure. I truly enjoyed the time I spent with Justin, Melanie, and Jenn. I would go through this again with all 3 associates with no hesitation. More

Good service I don't have anything to complain all you guys do is really good if I have my friend or family to interesting the truck I will recommend them go to I don't have anything to complain all you guys do is really good if I have my friend or family to interesting the truck I will recommend them go to Five Star Ford dealer and I will tell them you guy good service More

Accommodating and respectful without the usual high pressure Visits to vehicle dealerships have been fraught with high pressure engagement with their personnel and stress. Not so at this dealership. Yes, they wa Visits to vehicle dealerships have been fraught with high pressure engagement with their personnel and stress. Not so at this dealership. Yes, they want to sell you a vehicle, yes, they want to maximize their profit to survive and flourish but they also listen and try to meet my expectations. There was not an effort to convince or bind me to anything I did not want to do. Their staff was courteous and responsive. I was especially impressed with how they found the exact vehicle I was looking for which was not among their inventory. More

Very Helpful Came in to five star to just look at a truck. It was the first one I looked at once I decided I was gonna start looking. Well once I was there we star Came in to five star to just look at a truck. It was the first one I looked at once I decided I was gonna start looking. Well once I was there we started negotiating on price. They met all my needs. I will be back if I ever decide to buy another. Melanie has done a great job getting me taken care of on all my needs. More

Needed help Had great experience with Michael. He was patient, understood our needs and was with ua through the entire process ro make sure everthing was done in Had great experience with Michael. He was patient, understood our needs and was with ua through the entire process ro make sure everthing was done in a timely manner. More